| Discussion Forum: Thread 351271 |
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| | | Author: | brac.brick  | | Posted: | Dec 7, 2023 16:01 | | Subject: | reserved part for a buyer / quote Problem | | Viewed: | 63 times | | Topic: | Help | |
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| I have a buyer who has made 2 quote requests for a part which is reserved for
them. Both quotes cancel before I even see them.
I've sent them instructions on how to purchase which I found on the Help
section but I do not know how to help them purchase the part. Anyone with experience
on reserved parts for buyers or has done one themselves ( been the buyer whose
part was reserved)- I need help to tell them what to do. I marked the part as
manual , it is set up for only them by user ID.
How do they get a quote or use manual / request an invoice for this part/order?
Or can reserved parts only be IC ?
thanks for your help
thanks
Alison
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| | | | | Author: | yorbrick | | Posted: | Dec 7, 2023 16:33 | | Subject: | Re: reserved part for a buyer / quote Problem | | Viewed: | 24 times | | Topic: | Help | |
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| In Help, brac.brick writes:
| | I have a buyer who has made 2 quote requests for a part which is reserved for
them. Both quotes cancel before I even see them.
I've sent them instructions on how to purchase which I found on the Help
section but I do not know how to help them purchase the part. Anyone with experience
on reserved parts for buyers or has done one themselves ( been the buyer whose
part was reserved)- I need help to tell them what to do. I marked the part as
manual , it is set up for only them by user ID.
How do they get a quote or use manual / request an invoice for this part/order?
Or can reserved parts only be IC ?
|
Did you enter their username correctly? I know it's obvious but an easy mistake.
If they are having trouble, tell them what the postage price, then get them to
place an instant checkout order with ask for invoice.
Or alternatively, inform them what time the part will be listed and get them
to order as normal. If someone else buys it because they are too slow, you still
get an order.
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| | | | | | | Author: | brac.brick | | Posted: | Dec 7, 2023 16:42 | | Subject: | Re: reserved part for a buyer / quote Problem | | Viewed: | 25 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, brac.brick writes:
| | I have a buyer who has made 2 quote requests for a part which is reserved for
them. Both quotes cancel before I even see them.
I've sent them instructions on how to purchase which I found on the Help
section but I do not know how to help them purchase the part. Anyone with experience
on reserved parts for buyers or has done one themselves ( been the buyer whose
part was reserved)- I need help to tell them what to do. I marked the part as
manual , it is set up for only them by user ID.
How do they get a quote or use manual / request an invoice for this part/order?
Or can reserved parts only be IC ?
|
Did you enter their username correctly? I know it's obvious but an easy mistake.
If they are having trouble, tell them what the postage price, then get them to
place an instant checkout order with ask for invoice.
Or alternatively, inform them what time the part will be listed and get them
to order as normal. If someone else buys it because they are too slow, you still
get an order.
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Yes, everything was correct. I reset the shipping options for manual and suddenly
it worked.
Thanks for the alternate suggestions.
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USA, Massachusetts
United Kingdom, England