Discussion Forum: Thread 351129

 Author: dumont2000 View Messages Posted By dumont2000
 Posted: Dec 4, 2023 10:47
 Subject: buyer gets error at checkout
 Viewed: 95 times
 Topic: Technical Issues
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dumont2000 (424)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Aug 22, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: DuBricks Sets & Parts
Hi,

some buyer in my shop get's this message at check-out:

at step 3, when selecting IBAN. and than go next to step 4

null: You will be redirected to the cart page.

What is this problem?

Thank you.
 Author: Vosblokjes View Messages Posted By Vosblokjes
 Posted: Dec 5, 2023 01:44
 Subject: Re: buyer gets error at checkout
 Viewed: 21 times
 Topic: Technical Issues
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Vosblokjes (7207)

Location:  Netherlands, Drenthe
Member Since Contact Type Status
Dec 5, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Vosblokjes
In Technical Issues, dumont2000 writes:
  Hi,

some buyer in my shop get's this message at check-out:

at step 3, when selecting IBAN. and than go next to step 4

null: You will be redirected to the cart page.

What is this problem?

Thank you.

There seems to be something wrong with your shipping methods.
It doesn't matter what payment option you choose.
But choosing another shipping method gets this error.
Only two that don't give the error are 'Brievenbus Post NL' and 'Request
a Invoice/Quote'
All other methods give the "null: You will be redirected to the cart page."

Adding a large set to the cart (no letterpost options) and the problem is gone.

I would say, check your lettermail shipping options