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| | | Author: | 1986saephan  | | Posted: | Nov 8, 2023 18:05 | | Subject: | Buyers Not Being Honest | | Viewed: | 326 times | | Topic: | Problem | |
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| This morning I just had a buyer reach out to me about an order he placed, which
was 1x Marvel Series 2 Beast minifigure. He claims that he didn’t receive a torso.
I prepackage all my minifigures, and personal packaged this particular order.
I gave the buyer a refund even though I know I did not make a mistake to avoid
any headaches.
How do you guys deal with this? It’s starting to be a common thing when it comes
to minifigures I see.
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| | | | | Author: | jennnifer | | Posted: | Nov 8, 2023 18:08 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 118 times | | Topic: | Problem | |
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| In Problem, 1986saephan writes:
| | This morning I just had a buyer reach out to me about an order he placed, which
was 1x Marvel Series 2 Beast minifigure. He claims that he didn’t receive a torso.
I prepackage all my minifigures, and personal packaged this particular order.
I gave the buyer a refund even though I know I did not make a mistake to avoid
any headaches.
How do you guys deal with this? It’s starting to be a common thing when it comes
to minifigures I see.
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Lay out the items and take an image of all your orders right before you pack
them. It can help 'jog' the memory of some buyers to find missing items.
It's also good for your own peace of mind to know what you packed and a really
good way to correct mistakes.
~Jen
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| | | | | Author: | hugibricks | | Posted: | Nov 8, 2023 21:11 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 124 times | | Topic: | Problem | |
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| In Problem, 1986saephan writes:
| | This morning I just had a buyer reach out to me about an order he placed, which
was 1x Marvel Series 2 Beast minifigure. He claims that he didn’t receive a torso.
I prepackage all my minifigures, and personal packaged this particular order.
I gave the buyer a refund even though I know I did not make a mistake to avoid
any headaches.
How do you guys deal with this? It’s starting to be a common thing when it comes
to minifigures I see.
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I take a photo of every order so if the question comes up i have my proof.
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| | | | | | | Author: | brickpart | | Posted: | Nov 9, 2023 00:38 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 97 times | | Topic: | Problem | |
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| In Problem, hugibricks writes:
| | In Problem, 1986saephan writes:
| | This morning I just had a buyer reach out to me about an order he placed, which
was 1x Marvel Series 2 Beast minifigure. He claims that he didn’t receive a torso.
I prepackage all my minifigures, and personal packaged this particular order.
I gave the buyer a refund even though I know I did not make a mistake to avoid
any headaches.
How do you guys deal with this? It’s starting to be a common thing when it comes
to minifigures I see.
|
I take a photo of every order so if the question comes up i have my proof.
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Same. I take a pic of all items in an order before i finalize packaging.
BR Tom
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| | | | | Author: | infinibrix | | Posted: | Nov 9, 2023 06:56 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 102 times | | Topic: | Problem | |
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| In Problem, 1986saephan writes:
| | This morning I just had a buyer reach out to me about an order he placed, which
was 1x Marvel Series 2 Beast minifigure. He claims that he didn’t receive a torso.
I prepackage all my minifigures, and personal packaged this particular order.
I gave the buyer a refund even though I know I did not make a mistake to avoid
any headaches.
How do you guys deal with this? It’s starting to be a common thing when it comes
to minifigures I see.
|
Unfortunately the odd dishonest buyer and loss is all part of what comes with
doing business however the vast majority of people are honest and so you have
to just give the benefit of the doubt and refund as you have. Its always worth
asking them to send you a picture of what they claim to have received but if
you still have doubts about their claims block them and carry on...
You could take photos before shipping as others have suggested but that increases
your overall admin time and doesn't really prove anything (Who's to say
the seller didn't just take a photo of what they pretended to send whilst
switching it prior to sealing the box?)
Either way using photo evidence to try and call a buyer out may only result in
hostilities towards you where you not only make a loss but also put your feedback
in jeopardy!
I think a lot of sellers get overly bogged down with the concerns that come with
making a loss when if you spread that single loss across all the orders where
you have made profit it almost becomes insignificant. Better to focus your time
and attention into investing in more stock which will more than cover any losses
you make
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| | | | | | | Author: | zorbanj | | Posted: | Nov 9, 2023 09:48 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 65 times | | Topic: | Problem | |
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| In Problem, infinibrix writes:
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You could take photos before shipping as others have suggested but that increases
your overall admin time and doesn't really prove anything (Who's to say
the seller didn't just take a photo of what they pretended to send whilst
switching it prior to sealing the box?)
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The photos are for the seller to know for certain whether or not they are dealing
with a dishonest buyer. For the reason you noted, eBay/PayPal historically did
not accept photos or video as proof (don't know if they do currently).
Would I take photos of 50 1x2 red bricks? No, but I do take photos of valuable
pieces and minifigs.
| | Either way using photo evidence to try and call a buyer out may only result in
hostilities towards you where you not only make a loss but also put your feedback
in jeopardy!
I think a lot of sellers get overly bogged down with the concerns that come with
making a loss when if you spread that single loss across all the orders where
you have made profit it almost becomes insignificant. Better to focus your time
and attention into investing in more stock which will more than cover any losses
you make
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That's a choice every seller has to make. Some sellers view thieving buyers
as merely a cost of doing business while others take a harder line. IMO, sellers
who quickly roll over incentivize theft and make it more widespread, both here
and on other platforms.
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| | | | | | | | | Author: | infinibrix | | Posted: | Nov 9, 2023 10:56 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 85 times | | Topic: | Problem | |
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| In Problem, zorbanj writes:
| | In Problem, infinibrix writes:
| |
You could take photos before shipping as others have suggested but that increases
your overall admin time and doesn't really prove anything (Who's to say
the seller didn't just take a photo of what they pretended to send whilst
switching it prior to sealing the box?)
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The photos are for the seller to know for certain whether or not they are dealing
with a dishonest buyer.
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But that's still a lot of extra admin especially given the value of the minifigure
which the op is referring to
| | Would I take photos of 50 1x2 red bricks? No, but I do take photos of valuable
pieces and minifigs.
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To be honest if the item is that valuable I've probably already taken the
time to make sure everything its as it should be anyway without feeling the need
to file and check back on a photo
| | | | Either way using photo evidence to try and call a buyer out may only result in
hostilities towards you where you not only make a loss but also put your feedback
in jeopardy!
I think a lot of sellers get overly bogged down with the concerns that come with
making a loss when if you spread that single loss across all the orders where
you have made profit it almost becomes insignificant. Better to focus your time
and attention into investing in more stock which will more than cover any losses
you make
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That's a choice every seller has to make. Some sellers view thieving buyers
as merely a cost of doing business while others take a harder line. IMO, sellers
who quickly roll over incentivize theft and make it more widespread, both here
and on other platforms.
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There's a difference here though in that the customer claims something is
missing and the customer is always right therefore referring to a photo that
suggest otherwise is futile especially since they can make a claim to paypal
anyway. If a customer claims my parts are fake then that is as different thing
altogether and I will fight my corner!
Either way blocking the user is your deterrent and so I don't really see
it as incentivizing theft as it will make people realize that by continuing their
ways they will just end up restricting their buying opportunities/channels
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| | | | | | | | | | | Author: | zorbanj | | Posted: | Nov 9, 2023 14:12 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 48 times | | Topic: | Problem | |
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| In Problem, infinibrix writes:
| |
But that's still a lot of extra admin especially given the value of the minifigure
which the op is referring to
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If a part meets my "photo worthy" threshold I put it to the side. Once
the order is picked I take a few photos with my phone. Doesn't take long,
but maybe my answer would change if I had a much larger store.
| | To be honest if the item is that valuable I've probably already taken the
time to make sure everything its as it should be anyway without feeling the need
to file and check back on a photo
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I also do the front end due diligence but I'm not going to remember a month
or 2 or 47 orders later. Photo is there if I need it for my own sanity 
| | | | | | Either way using photo evidence to try and call a buyer out may only result in
hostilities towards you where you not only make a loss but also put your feedback
in jeopardy!
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I don't use photos in this way. I use them to decide whether or not to ask
the buyer open a case in PayPal.
| | There's a difference here though in that the customer claims something is
missing and the customer is always right therefore referring to a photo that
suggest otherwise is futile especially since they can make a claim to paypal
anyway. If a customer claims my parts are fake then that is as different thing
altogether and I will fight my corner!
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The customer is always right unless they are a thief. Doesn't matter to me
if they claim an item is missing, damaged or fake. Many of these "claims"
disappear when the buyer is asked to open a PayPal case. PayPal does keep track
of how many cases a buyer opens.
| | Either way blocking the user is your deterrent and so I don't really see
it as incentivizing theft as it will make people realize that by continuing their
ways they will just end up restricting their buying opportunities/channels
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Blocking a user protects that one seller but does nothing for BL as a whole.
If a buyer buys commodity parts they will never run out of stores to buy from.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Nov 9, 2023 14:17 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 50 times | | Topic: | Problem | |
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| my question is how often does this happen? after almost 6500 orders between bricklink
and brickowl, I've only had once or twice tops that a buyer said they never
received something and I wasn't able to find it on my end (usually I can
find it if for example, they order 20 and i have 40 but accidentally send them
19 so I can still find the "missing" one and send it to them) but for
them to order something and "not receive it" and for me to not be able
to find it on my end is extremely rare so with how often people talk about it
I'm wondering if maybe I'm misunderstanding
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| | | | | | | | | | | | | | | Author: | SezaR | | Posted: | Nov 9, 2023 14:24 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 50 times | | Topic: | Problem | |
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| In Problem, Nubs_Select writes:
| | my question is how often does this happen? after almost 6500 orders between bricklink
and brickowl, I've only had once or twice tops that a buyer said they never
received something and I wasn't able to find it on my end (usually I can
find it if for example, they order 20 and i have 40 but accidentally send them
19 so I can still find the "missing" one and send it to them) but for
them to order something and "not receive it" and for me to not be able
to find it on my end is extremely rare so with how often people talk about it
I'm wondering if maybe I'm misunderstanding
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+1
I probably didn't have any dishonest buyer. Whenever they claimed they didn't
receive something, I found it later in my place.
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| | | | | | | | | | | | | | | | | Author: | zorbanj | | Posted: | Nov 9, 2023 14:38 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 67 times | | Topic: | Problem | |
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| Huh? Your reply to your most recent neutral FB literally states that your buyer
tried to extort you.
Bricklink is by far the best platform I sell on as far as the ratio of honest
to dishonest buyers, but let's not sugarcoat things.
In Problem, SezaR writes:
| | In Problem, Nubs_Select writes:
| | my question is how often does this happen? after almost 6500 orders between bricklink
and brickowl, I've only had once or twice tops that a buyer said they never
received something and I wasn't able to find it on my end (usually I can
find it if for example, they order 20 and i have 40 but accidentally send them
19 so I can still find the "missing" one and send it to them) but for
them to order something and "not receive it" and for me to not be able
to find it on my end is extremely rare so with how often people talk about it
I'm wondering if maybe I'm misunderstanding
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+1
I probably didn't have any dishonest buyer. Whenever they claimed they didn't
receive something, I found it later in my place.
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| | | | | | | | | | | | | | | | | | | Author: | SezaR | | Posted: | Nov 9, 2023 15:38 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 82 times | | Topic: | Problem | |
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| In Problem, zorbanj writes:
| | Huh? Your reply to your most recent neutral FB literally states that your buyer
tried to extort you.
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That was not exactly as "I did not receive anything"...
But overall between 1-3 minor problems over 1500 orders is nearly negligeable.
Instead, I have had about 20-50 cases when buyer claimed they did not receive
something and upon checking, I realized they were right and all were my mistake.
| | Bricklink is by far the best platform I sell on as far as the ratio of honest
to dishonest buyers, but let's not sugarcoat things.
In Problem, SezaR writes:
| | In Problem, Nubs_Select writes:
| | my question is how often does this happen? after almost 6500 orders between bricklink
and brickowl, I've only had once or twice tops that a buyer said they never
received something and I wasn't able to find it on my end (usually I can
find it if for example, they order 20 and i have 40 but accidentally send them
19 so I can still find the "missing" one and send it to them) but for
them to order something and "not receive it" and for me to not be able
to find it on my end is extremely rare so with how often people talk about it
I'm wondering if maybe I'm misunderstanding
|
+1
I probably didn't have any dishonest buyer. Whenever they claimed they didn't
receive something, I found it later in my place.
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| | | | | | | | | | | | | | | Author: | zorbanj | | Posted: | Nov 9, 2023 14:27 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 46 times | | Topic: | Problem | |
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| On Bricklink, for me very rarely. What's your point?
In Problem, Nubs_Select writes:
| | my question is how often does this happen?
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| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Nov 9, 2023 14:38 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 35 times | | Topic: | Problem | |
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| people are talking about taking pictures of every order to prevent issues like
this but as its such a rare thing the time involved couldn't be worth it
to take pictures of every order for the extremely rare case that when a buyer
says they didn't receive something that you are unable to find it on your
end
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| | | | | | | | | | | | | Author: | infinibrix | | Posted: | Nov 9, 2023 16:51 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 118 times | | Topic: | Problem | |
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| In Problem, zorbanj writes:
| | In Problem, infinibrix writes:
| |
But that's still a lot of extra admin especially given the value of the minifigure
which the op is referring to
|
If a part meets my "photo worthy" threshold I put it to the side. Once
the order is picked I take a few photos with my phone. Doesn't take long,
but maybe my answer would change if I had a much larger store.
| | To be honest if the item is that valuable I've probably already taken the
time to make sure everything its as it should be anyway without feeling the need
to file and check back on a photo
|
I also do the front end due diligence but I'm not going to remember a month
or 2 or 47 orders later. Photo is there if I need it for my own sanity
| | | | | | Either way using photo evidence to try and call a buyer out may only result in
hostilities towards you where you not only make a loss but also put your feedback
in jeopardy!
|
|
|
I don't use photos in this way. I use them to decide whether or not to ask
the buyer open a case in PayPal.
| | There's a difference here though in that the customer claims something is
missing and the customer is always right therefore referring to a photo that
suggest otherwise is futile especially since they can make a claim to paypal
anyway. If a customer claims my parts are fake then that is as different thing
altogether and I will fight my corner!
|
The customer is always right unless they are a thief. Doesn't matter to me
if they claim an item is missing, damaged or fake. Many of these "claims"
disappear when the buyer is asked to open a PayPal case. PayPal does keep track
of how many cases a buyer opens.
| | Either way blocking the user is your deterrent and so I don't really see
it as incentivizing theft as it will make people realize that by continuing their
ways they will just end up restricting their buying opportunities/channels
|
Blocking a user protects that one seller but does nothing for BL as a whole.
If a buyer buys commodity parts they will never run out of stores to buy from.
|
Well no the customer is alright unless you can 100% prove otherwise? A photo
doesn't prove anything only that you took a photo of the part prior to it
being sealed that's if it did still indeed get sealed in with the rest of
the items(Odd freaky things do sometimes happen). Have you also considered that
the buyer may empty the contents onto a table and not notice a part shooting
off behind the desk and into a bin! As far as they are concerned they may honestly
believe you didn't ship it and will take offence at being called out for
lying? Customer service has to cover even the most unlikely and unfortunate of
situations!
Taking photos would certainly slow me down massively especially given they will
probably need to be filed properly in order to be able to find them again easily
and link to a specific order and so for all this extra effort there is little
benefit anyway
I appreciate you say you don't use the photos to call out a buyer but if
your not willingly refunding them directly yourself and they're left having
to open a paypal case then your still showing the buyer that you don't believe
them and refusing responsibility which is no different?
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| | | | | Author: | oukexergon | | Posted: | Nov 9, 2023 11:18 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 64 times | | Topic: | Problem | |
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| In Problem, 1986saephan writes:
| | This morning I just had a buyer reach out to me about an order he placed, which
was 1x Marvel Series 2 Beast minifigure. He claims that he didn’t receive a torso.
I prepackage all my minifigures, and personal packaged this particular order.
I gave the buyer a refund even though I know I did not make a mistake to avoid
any headaches.
How do you guys deal with this? It’s starting to be a common thing when it comes
to minifigures I see.
|
I'm new at this and have already had something similar happen within I think
my first five sales. I didn't have pics taken, so I just refunded and accepted
the loss. However, the experience changed my feedback behavior, and have since
stopped giving feedback first as the seller. I wait until I receive feedback
from the buyer to provide feedback. If they are going to be dishonest and hold
bad feedback as a bludgeon, they are also going to receive bad feedback and a
response from me concerning their dishonesty.
Not sure if this helps.
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| | | | | Author: | runner.caller | | Posted: | Nov 9, 2023 14:03 | | Subject: | Re: Buyers Not Being Honest | | Viewed: | 70 times | | Topic: | Problem | |
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| In Problem, 1986saephan writes:
| | This morning I just had a buyer reach out to me about an order he placed, which
was 1x Marvel Series 2 Beast minifigure. He claims that he didn’t receive a torso.
I prepackage all my minifigures, and personal packaged this particular order.
I gave the buyer a refund even though I know I did not make a mistake to avoid
any headaches.
How do you guys deal with this? It’s starting to be a common thing when it comes
to minifigures I see.
|
Consider a cheap USB dashboard camera that automatically records and logs by
date. You could set it up over your picking area and reference the date files
if there was ever and issue.
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USA, California
Australia, Queensland
Germany, Bayern
United Kingdom, England
Canada, Ontario
