| Discussion Forum: Thread 349376 |
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| | | Author: | BK_Bricksters  | | Posted: | Oct 29, 2023 15:50 | | Subject: | Invoice Not Paid | | Viewed: | 104 times | | Topic: | Help | |
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| Hello Bricklink Community,
We need your help please.
We have an order that requested shipping charges as it’s for an international
customer.
We’ve sent a copy of the invoice including the shipping charges twice and yet
we’ve received nothing. We’ve also sent 2 messages thought Bricklink and 1 on
the customer’s personal email.
Our question is: how long can we leave it before assuming they don’t want it
anymore and cancel it?
Or are there any other solutions?
Thank you for your help! Mr & Mrs BK Bricksters
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| | | | | Author: | calebfishn | | Posted: | Oct 29, 2023 16:18 | | Subject: | Re: Invoice Not Paid | | Viewed: | 37 times | | Topic: | Help | |
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| There is no need to wait long periods of time for a non-communicative buyer to
respond to your invoice.
If it has been more than five days since you sent the original invoice, initiate
an NPB.
The NPB alert may prompt the buyer to respond.
If not, then wait the required time, and then complete the NPB.
Leave appropriate feedback.
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| | | | | | | Author: | yorbrick | | Posted: | Oct 29, 2023 17:00 | | Subject: | Re: Invoice Not Paid | | Viewed: | 46 times | | Topic: | Help | |
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If it has been more than five days since you sent the original invoice, initiate
an NPB.
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Isn't it since they last invoiced, rather than first invoiced. I thought
sending a new invoice counts as a change in the status.
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| | | | | | | Author: | Adjour | | Posted: | Oct 29, 2023 19:01 | | Subject: | Re: Invoice Not Paid | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, calebfishn writes:
| | There is no need to wait long periods of time for a non-communicative buyer to
respond to your invoice.
If it has been more than five days since you sent the original invoice, initiate
an NPB.
The NPB alert may prompt the buyer to respond.
If not, then wait the required time, and then complete the NPB.
Leave appropriate feedback.
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I also wanted to point out for the OP, you MUST do this is you want to protect
yourself from negative feedback.
Don't be "nice" and skip the NPB, or you may be rewarded with someone
giving you a bad FB for "high shipping" or something else
Crystal
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