We have an order that requested shipping charges as it’s for an international
customer.
We’ve sent a copy of the invoice including the shipping charges twice and yet
we’ve received nothing. We’ve also sent 2 messages thought Bricklink and 1 on
the customer’s personal email.
Our question is: how long can we leave it before assuming they don’t want it
anymore and cancel it?
There is no need to wait long periods of time for a non-communicative buyer to
respond to your invoice.
If it has been more than five days since you sent the original invoice, initiate
an NPB.
The NPB alert may prompt the buyer to respond.
If not, then wait the required time, and then complete the NPB.
Leave appropriate feedback.
There is no need to wait long periods of time for a non-communicative buyer to
respond to your invoice.
If it has been more than five days since you sent the original invoice, initiate
an NPB.
The NPB alert may prompt the buyer to respond.
If not, then wait the required time, and then complete the NPB.
Leave appropriate feedback.
I also wanted to point out for the OP, you MUST do this is you want to protect
yourself from negative feedback.
Don't be "nice" and skip the NPB, or you may be rewarded with someone
giving you a bad FB for "high shipping" or something else
United Kingdom, England
Canada, Ontario
USA, Tennessee