| Discussion Forum: Thread 344774 |
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| | | Author: | SteveSJB  | | Posted: | Aug 16, 2023 07:27 | | Subject: | (Cancelled) | | Viewed: | 118 times | | Topic: | Help | |
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| | (Cancelled) |
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| | | | | Author: | StarBrick | | Posted: | Aug 16, 2023 07:46 | | Subject: | Re: Wow, some people need a bit of etiquette | | Viewed: | 72 times | | Topic: | Help | |
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| As one can never look into one's mind one can never be sure what moves people
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That said, I would have left the 100% statement out of the reply.
For the rest, keep it decent.
I try not to throw mud when I'm thrown mud at.
It doesn't help retaliating. It does help to kindly send a reply, you might
refund the parts when received in the order they were sent, block the buyer for
future purchases and leave apropriate feedback for the order.
And then file this order in 'never look at it again'.
Try to stay sane, even if your environment appears otherwise  .
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| | | | | Author: | enig | | Posted: | Aug 16, 2023 08:48 | | Subject: | Re: Wow, some people need a bit of etiquette | | Viewed: | 72 times | | Topic: | Help | |
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| In Help, SteveSJB writes:
| | Hey all, just wanted to share a lovely email I got. I’m sure most of us have
full time jobs and do this to make a bit extra on the side, especially with the
cost of living.
I like to think I provide an honest service, whenever there’s a problem I admit
to the mistake and more often then note offer a full refund.
Then you get emails like this:
Mate are you taking the piss? Just got my order and you've sent me the
non printed cheap version of the shredder helmet and the two venom heads are
in terrible condition.
The whole order will be getting sent back to you at cost to you and I expect
a refund for the order and shipping/packing costs.
I will get proof of postage so it can't be questioned
Really disappointing service
I have included my response for transparency:
Hi,
Thank you for your order.
If you look at my feedback on bricklink, you will see it’s 100% positive. Obviously
mistakes happen and I’m happy to rectify.
What I don’t appreciate is aggressive emails, you could have been slightly more
pleasant, maybe try that in life and you’ll surround yourself with positive people.
Probably starting an email with ‘Mate are you taking the piss?’ Is not the right
way to go.
I understand that a few parts are not up to your standard and can only apologise
and happy to refund.
Don’t worry about sending it back, you can keep it and I will refund you now.
All the best for the future, sounds like you need the good wishes.
Steve
I’m sorry but am I wrong in thinking a bit of common decency wouldn’t go amiss?
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Mate?! Are you taking the piss? Fight till the last one standing!
On a more serious note - if you ask me, your reply is risking to escalate the
matter even more as it can be perceived as being a bit too self-righteous. Not
that you are not allowed to express your discontent at all, but telling someone
to get better at life is perhaps a step too far.
On another serious note - looking at your feedback and the problem at hand, it
does seem that your attention to LEGO condition is a little sub-par. Shipping
non-printed pieces instead of the printed ones, terrible condition pieces(?),
yellowed minifigs - if this keeps happening to you then it is something else
than 'mistakes happen'.
Good luck.
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| | | | | | | Author: | zorbanj | | Posted: | Aug 16, 2023 08:52 | | Subject: | Re: Wow, some people need a bit of etiquette | | Viewed: | 66 times | | Topic: | Help | |
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| His feedback looks stellar to me.
In Help, enig writes:
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On another serious note - looking at your feedback and the problem at hand, it
does seem that your attention to LEGO condition is a little sub-par. Shipping
non-printed pieces instead of the printed ones, terrible condition pieces(?),
yellowed minifigs - if this keeps happening to you then it is something else
than 'mistakes happen'.
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| | | | | Author: | zorbanj | | Posted: | Aug 16, 2023 08:51 | | Subject: | Re: Wow, some people need a bit of etiquette | | Viewed: | 45 times | | Topic: | Help | |
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| Unless you are certain you made a mistake, why not ask the seller for photos
or take him up on his offer to return the items?
In Help, SteveSJB writes:
| | Hey all, just wanted to share a lovely email I got. I’m sure most of us have
full time jobs and do this to make a bit extra on the side, especially with the
cost of living.
I like to think I provide an honest service, whenever there’s a problem I admit
to the mistake and more often then note offer a full refund.
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| | | | | Author: | yorbrick | | Posted: | Aug 16, 2023 15:11 | | Subject: | Re: (Cancelled) | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, SteveSJB writes:
| | If you look at my feedback on bricklink, you will see it’s 100% positive.
Obviously mistakes happen and I’m happy to rectify.
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I find replies like that poor etiquette. It is like saying nobody else has had
a problem, so you shouldn't either.
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