| Discussion Forum: Thread 342102 |
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| | | Author: | Emporiosa  | | Posted: | Jun 30, 2023 11:30 | | Subject: | Help Desk Tticket closed w/no response | | Viewed: | 85 times | | Topic: | Help | |
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| Ticket #28E-2C1E1E92-001C
Was opened June 15, 2023 with no responses received. I had checked a week ago
and I think it was still sitting on waiting for agent. I checked today (as it
was regarding an inquiry related to July 1st) and it's showing as closed.
No communication provided either that the ticket was closed via e-mail.
Does replying to a closed ticket re-open it, or is the process that we are to
put in a brand new ticket?
Thanks,
Sarah
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| | | | | Author: | Emporiosa | | Posted: | Jun 30, 2023 11:59 | | Subject: | Re: Help Desk Tticket closed w/no response | | Viewed: | 36 times | | Topic: | Help | |
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| In Help, Emporiosa writes:
| | Ticket #28E-2C1E1E92-001C
Was opened June 15, 2023 with no responses received. I had checked a week ago
and I think it was still sitting on waiting for agent. I checked today (as it
was regarding an inquiry related to July 1st) and it's showing as closed.
No communication provided either that the ticket was closed via e-mail.
Does replying to a closed ticket re-open it, or is the process that we are to
put in a brand new ticket?
Thanks,
Sarah
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I answered my own question; I replied to the ticket with this thread and it went
back into Waiting for Agent (and received a response just now, although very
puzzling and contradictory to previous BL/Admin/Russell communications - that'll
possibly be a separate post).
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Canada, Ontario
