I have a customer that can not add an item to the cart. They can add smaller
items but not one larger ($) item. Is there a setting that I might have that
is causing this?
I have a customer that can not add an item to the cart. They can add smaller
items but not one larger ($) item. Is there a setting that I might have that
is causing this?
It may have something to do with weight limits. If an item exceeds the weight
limits you've set up for shipping it may show up as an error message.
Maybe you should have your buyer view this thread and post exactly what item
they're having issues with adding to their cart, including screenshots from
their device. If the buyer can't view the forums, forward any screenshots
they can get of the error message. That way you can learn what is causing this
and how to solve it.
USA, Oregon
Australia, Queensland