| Discussion Forum: Thread 335249 |
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| | | Author: | TwoButtonBricks  | | Posted: | Feb 20, 2023 21:31 | | Subject: | Store being hacked | | Viewed: | 268 times | | Topic: | Help | |
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| Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
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| | | | | Author: | Nubs_Select | | Posted: | Feb 20, 2023 21:33 | | Subject: | Re: Store being hacked | | Viewed: | 80 times | | Topic: | Help | |
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| In Help, TwoButtonBricks writes:
| | Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
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they take about 3 weeks to respond. perhaps try changing your email also and
then change your password at the same time (also make sure you download a copy
of your inventory just incase they decide to try and hold it hostage
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| | | | | Author: | peregrinator | | Posted: | Feb 20, 2023 21:56 | | Subject: | Re: Store being hacked | | Viewed: | 68 times | | Topic: | Help | |
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| In Help, TwoButtonBricks writes:
| | Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
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It sounds like this person may have access to your email? I don't see how
else he or she could be changing your password after you've changed it, other
than using the forgot password functionality (which sends an email to your address).
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| | | | | Author: | 1001bricks | | Posted: | Feb 20, 2023 21:59 | | Subject: | Re: Store being hacked | | Viewed: | 89 times | | Topic: | Help | |
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| In Help, TwoButtonBricks writes:
| | Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
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Yes, you already lost 2 buttons on the 4 
So you closed the shop and they couldn't open it back?
That mean they don't have access to your BrickLink account, otherwise the
shop would be opened (with a 50% sale).
You've a problem with your PayPal account? Did you check there if it's
not compromised? Put a difficult password?
"Changed the payments to go to their account" = what does this mean
exactly?
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| | | | | Author: | wildchicken13 | | Posted: | Feb 20, 2023 23:17 | | Subject: | Re: Store being hacked | | Viewed: | 89 times | | Topic: | Help | |
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| In Help, TwoButtonBricks writes:
| | Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
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You may want to consider changing the email address you use for BrickLink.
It sounds like the hacker may also have access to your emails, if they can reset
your password.
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| | | | | Author: | 1001bricks | | Posted: | Feb 21, 2023 00:31 | | Subject: | Re: Store being hacked | | Viewed: | 104 times | | Topic: | Help | |
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| In Help, TwoButtonBricks writes:
| | Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
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Apparently Russell did something, Shop has been forced closed - that's a
great service!
Now all this isn't normal; PM me if you wish help.
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| | | | | | | Author: | TwoButtonBricks | | Posted: | Feb 21, 2023 01:09 | | Subject: | Re: Store being hacked | | Viewed: | 107 times | | Topic: | Help | |
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| Update:
Yes, thanks Russell for stepping in and suspending our store, however the hacker
appears to have control of our email linked to bricklink. We can no longer open
that email. Let us know when our account appears to be safe and we will enter
a new email address for contact.
Thanks
In Help, 1001bricks writes:
| | In Help, TwoButtonBricks writes:
| | Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
|
Apparently Russell did something, Shop has been forced closed - that's a
great service!
Now all this isn't normal; PM me if you wish help.
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| | | | | | | | | Author: | bahpstore | | Posted: | Feb 21, 2023 08:21 | | Subject: | Re: Store being hacked | | Viewed: | 62 times | | Topic: | Help | |
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| Best use of "Preventive Action"
Bravo, Russell.
In Help, TwoButtonBricks writes:
| | Update:
Yes, thanks Russell for stepping in and suspending our store, however the hacker
appears to have control of our email linked to bricklink. We can no longer open
that email. Let us know when our account appears to be safe and we will enter
a new email address for contact.
Thanks
In Help, 1001bricks writes:
| | In Help, TwoButtonBricks writes:
| | Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
|
Apparently Russell did something, Shop has been forced closed - that's a
great service!
Now all this isn't normal; PM me if you wish help.
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| | | | | | | | | Author: | Poncke | | Posted: | Feb 21, 2023 08:22 | | Subject: | Re: Store being hacked | | Viewed: | 69 times | | Topic: | Help | |
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| In Help, TwoButtonBricks writes:
| | Update:
Yes, thanks Russell for stepping in and suspending our store, however the hacker
appears to have control of our email linked to bricklink. We can no longer open
that email. Let us know when our account appears to be safe and we will enter
a new email address for contact.
Thanks
In Help, 1001bricks writes:
| | In Help, TwoButtonBricks writes:
| | Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
|
Apparently Russell did something, Shop has been forced closed - that's a
great service!
Now all this isn't normal; PM me if you wish help.
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You can call the email provider and get your account back And if its Gmail, you
might have a bigger issue as your password now logs you into all your Google
products.
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| | | | | Author: | ErwinNL | | Posted: | Feb 21, 2023 08:04 | | Subject: | Re: Store being hacked | | Viewed: | 75 times | | Topic: | Help | |
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| In Help, TwoButtonBricks writes:
| | Someone has hacked into our store and changed the payments to go to their account.
Every time we change it back they change it again. We change our password then
they change it again. Very frustrating. Any advice would be appreciated. Sent
an email to help desk but not sure how long it will take to respond.
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Make sure your computer is clean, change all passwords on another one, and also
reset all API keys.
Use complex passwords and a secure password manager.
Report the account they entered, maybe it can be traced back.
Good luck!
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