| Discussion Forum: Thread 333573 |
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| | | Author: | ClydeBuilt  | | Posted: | Jan 19, 2023 04:36 | | Subject: | Double PayPal payment received | | Viewed: | 89 times | | Topic: | Problem | |
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| Good morning
I’ve received a double PayPal payment, but only a single order. It’s a new buyer
with zero feedback.
They’d sent me an odd message during the week about trying to get their PayPal
account setup with no other comms so I had expected an order.
I presume I can just refund one of the payments directly from PayPal itself?
Or is there a likelihood that PayPal will somehow recognise the duplication and
do it automatically?
I only ask, as I’m uncertain how the buyer has managed to do this, and don’t
want to refund if the buyer/PayPal resolve it directly and I end up with zero
payment due to my ‘jumping the gun’.
Thanks in advance (and I presume this specific forum is appropriate)
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| | | | | Author: | 0to60 | | Posted: | Jan 19, 2023 09:53 | | Subject: | Re: Double PayPal payment received | | Viewed: | 35 times | | Topic: | Problem | |
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| I've had a duplicate payment occur twice now in the last 30 days. Paypal
does not recognize it automatically and the answer from the Paypal resolution
center was for me to manually refund one of the two payments.
In Problem, ClydeBuilt writes:
| | Good morning
I’ve received a double PayPal payment, but only a single order. It’s a new buyer
with zero feedback.
They’d sent me an odd message during the week about trying to get their PayPal
account setup with no other comms so I had expected an order.
I presume I can just refund one of the payments directly from PayPal itself?
Or is there a likelihood that PayPal will somehow recognise the duplication and
do it automatically?
I only ask, as I’m uncertain how the buyer has managed to do this, and don’t
want to refund if the buyer/PayPal resolve it directly and I end up with zero
payment due to my ‘jumping the gun’.
Thanks in advance (and I presume this specific forum is appropriate)
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| | | | | | | Author: | zorbanj | | Posted: | Jan 19, 2023 10:59 | | Subject: | Re: Double PayPal payment received | | Viewed: | 31 times | | Topic: | Problem | |
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| In Problem, mike1burns writes:
| | I've had a duplicate payment occur twice now in the last 30 days. Paypal
does not recognize it automatically and the answer from the Paypal resolution
center was for me to manually refund one of the two payments.
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What about the second set of PayPal fees? Do you have to eat those?
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United Kingdom, Scotland
USA, Missouri
