I have a problem with a seller and I dont know how to approach it.
Last year i made 1 order to this specific store - on delivery 2 of the torsos
that were in the order where cracked - not as advertised.
I sent the guy a mail but he didn't reach out to me.I left the order received
and didn't post feedback.
This year i made a new order and after some time I saw that the order I placed
was from the same store - I wrote email and asked the guy to send package via
courier that has option to check the contents of the package and if the goods
are not ok the package would be taken back to the seller.
Today I got the order and another surprise. Instead of delivery with checking
the content I had to pay double transport cause the guy asked for additional
services that I didn't request as in - the courier to go to his house and
give the money by hand not online transfer and no checking the contents.
What would you guys advise me to do in this situation ?
Today I got the order and another surprise. Instead of delivery with checking
the content I had to pay double transport cause the guy asked for additional
services that I didn't request as in - the courier to go to his house and
give the money by hand not online transfer and no checking the contents.
What would you guys advise me to do in this situation ?
How would a courier know whether the condition of an item was as described?
Where did you order from? Was the extra charge tax that was due because of an
international transaction.
I asked for a specific service Check on Delivery with C.O.D. (cash on delivery).That
includes the service to open the package in front of the courier - if you (the
buyer) see that inside the package it's not what you order you can refuse
the package no questions asked - the courier has no idea what is inside the package.In
this case the package will be sent back to the seller and he has to pay double
transport.
I ordered from BL from a store based in the same Country just different City.
The extra charge was cause the seller asked for additional services that I was
not informed or asked for.He asked the courier company to bring him, by hand,
in a envelope the cash, not as usual by bank transfer and asked that the costs
to be added to my order.
In Buying, yorbrick writes:
Today I got the order and another surprise. Instead of delivery with checking
the content I had to pay double transport cause the guy asked for additional
services that I didn't request as in - the courier to go to his house and
give the money by hand not online transfer and no checking the contents.
What would you guys advise me to do in this situation ?
How would a courier know whether the condition of an item was as described?
Where did you order from? Was the extra charge tax that was due because of an
international transaction.
Romania, Bucureşti
United Kingdom, England