| Discussion Forum: Thread 332931 |
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| | | Author: | Brick546  | | Posted: | Jan 6, 2023 00:11 | | Subject: | Seller - Postages adjustment after payment | | Viewed: | 101 times | | Topic: | Buying | |
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| I have recently made a purchase ( auto checkout ) and have made payment to the
seller. The seller has come back to me asking for an additional amount for postage
and has mentioned as this is a part of their t&c's. I paid $15 for Shipping.
In their terms that do state -- FREE SHIPPING available with minimum spending
(minifigures only, for parts there is additional $25)
Yes its only $10 more however to me auto shipping being turned on indicates that
the figure is the amount the seller will charge you.
Am I missing something? If they want to do this then have auto shipping turned
off. Any feedback would be appreciated.
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| | | | | Author: | 1001bricks | | Posted: | Jan 6, 2023 00:34 | | Subject: | Re: Seller - Postages adjustment after payment | | Viewed: | 40 times | | Topic: | Buying | |
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| In Buying, Brick546 writes:
| | I have recently made a purchase ( auto checkout ) and have made payment to the
seller. The seller has come back to me asking for an additional amount for postage
and has mentioned as this is a part of their t&c's. I paid $15 for Shipping.
In their terms that do state -- FREE SHIPPING available with minimum spending
(minifigures only, for parts there is additional $25)
|
There's no way auto checkout can differentiate types, items, colors...
In short the seller should:
* Offer you the difference, it's his fault.
* Rebuild his shipping methods, maybe add a manual one, for such cases? Or find
another incentive solution.
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| | | | | | | Author: | Brick546 | | Posted: | Jan 6, 2023 01:03 | | Subject: | Re: Seller - Postages adjustment after payment | | Viewed: | 45 times | | Topic: | Buying | |
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| In Buying, 1001bricks writes:
| | In Buying, Brick546 writes:
| | I have recently made a purchase ( auto checkout ) and have made payment to the
seller. The seller has come back to me asking for an additional amount for postage
and has mentioned as this is a part of their t&c's. I paid $15 for Shipping.
In their terms that do state -- FREE SHIPPING available with minimum spending
(minifigures only, for parts there is additional $25)
|
There's no way auto checkout can differentiate types, items, colors...
In short the seller should:
* Offer you the difference, it's his fault.
* Rebuild his shipping methods, maybe add a manual one, for such cases? Or find
another incentive solution.
|
Appreciate your time. Do i just respond to the seller saying that I'm not
prepared to pay more than what the invoice mentioned and put the onus back on
him to lodge a support ticket?
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| | | | | | | | | Author: | 1001bricks | | Posted: | Jan 6, 2023 01:25 | | Subject: | Re: Seller - Postages adjustment after payment | | Viewed: | 53 times | | Topic: | Buying | |
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| | | | | | | In their terms that do state -- FREE SHIPPING available with minimum spending
(minifigures only, for parts there is additional $25)
|
There's no way auto checkout can differentiate types, items, colors...
In short the seller should:
* Offer you the difference, it's his fault.
* Rebuild his shipping methods, maybe add a manual one, for such cases? Or find
another incentive solution.
|
Appreciate your time. Do i just respond to the seller saying that I'm not
prepared to pay more than what the invoice mentioned and put the onus back on
him to lodge a support ticket?
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Basically he set up an auto checkout which can't work, it's his fault.
He should kindly offer the difference and quickly change this.
Alternatively, if you feel you really have had an abnormally low shipping price,
you could propose him to share the error 50/50?
You to see?
I'm off - bye for now!
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| | | | | | | | | Author: | yorbrick | | Posted: | Jan 6, 2023 10:38 | | Subject: | Re: Seller - Postages adjustment after payment | | Viewed: | 30 times | | Topic: | Buying | |
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Appreciate your time. Do i just respond to the seller saying that I'm not
prepared to pay more than what the invoice mentioned and put the onus back on
him to lodge a support ticket?
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Yes, say you are not prepared to pay more than the price shown to you at checkout
and you would not have ordered if his checkout calculation had indicated extra
fees. The seller can then either accept the order at the advertised all-in price,
or cancel the order.
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| | | | | Author: | tons_of_bricks | | Posted: | Jan 6, 2023 08:16 | | Subject: | Re: Seller - Postages adjustment after payment | | Viewed: | 40 times | | Topic: | Buying | |
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| In Buying, Brick546 writes:
| | I have recently made a purchase ( auto checkout ) and have made payment to the
seller. The seller has come back to me asking for an additional amount for postage
and has mentioned as this is a part of their t&c's. I paid $15 for Shipping.
In their terms that do state -- FREE SHIPPING available with minimum spending
(minifigures only, for parts there is additional $25)
Yes its only $10 more however to me auto shipping being turned on indicates that
the figure is the amount the seller will charge you.
Am I missing something? If they want to do this then have auto shipping turned
off. Any feedback would be appreciated.
|
IMO, he should eat the cost, though I don't know if he'll see it that
way. I can understand also his hesitancy to do so as it's a pretty high amount.
Any implemented IC methods should be final price.
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