| Discussion Forum: Thread 332911 |
|
 |
| | | Author: | Erikmax  | | Posted: | Jan 5, 2023 17:38 | | Subject: | Custom uphold in USA | | Viewed: | 112 times | | Topic: | Shipping | |
|
| Every year we ship a lot of parcels to the USA, but recently we had two problems
with shipping upholded by the US customs for 4 weeks and arriving after 6 weeks.
The most recent case is a parcel of about 400 euro, send to Colorado.
order paid 08-12
order shipped by us 09-12
order received in dutch sorting center 10-12
order reached the US 17-12 (So it took 7 days..)
order under inspection sinnce 17-12.
Our buyer is very upset about this and asked me for action. But what else can
I do than just wait?
All papers are correctly added to the shipment, I supplied the tracking to the
buyer.
Someone told me that the custom handling in some states takes very long. Does
anyone has similar experiences?
Erik
|
|
| | | | | |
| | | | | Author: | Emporiosa | | Posted: | Jan 5, 2023 18:01 | | Subject: | Re: Custom uphold in USA | | Viewed: | 32 times | | Topic: | Shipping | |
|
| In Shipping, Erikmax writes:
| | Every year we ship a lot of parcels to the USA, but recently we had two problems
with shipping upholded by the US customs for 4 weeks and arriving after 6 weeks.
The most recent case is a parcel of about 400 euro, send to Colorado.
order paid 08-12
order shipped by us 09-12
order received in dutch sorting center 10-12
order reached the US 17-12 (So it took 7 days..)
order under inspection sinnce 17-12.
Our buyer is very upset about this and asked me for action. But what else can
I do than just wait?
All papers are correctly added to the shipment, I supplied the tracking to the
buyer.
Someone told me that the custom handling in some states takes very long. Does
anyone has similar experiences?
Erik
|
Can confirm I've had one like that and it's still en route: shipped Nov
28, crossed the border into the US Nov 29th (the next day). Didn't have a
scan out of customs until Jan 3rd. Still in transit to the destination. Customs
in Canada and the US can take a loooong time. Yours shipped Dec 12 from overseas...
it hasn't even been a month yet!
|
|
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Jan 5, 2023 18:12 | | Subject: | Re: Custom uphold in USA | | Viewed: | 32 times | | Topic: | Shipping | |
|
| In Shipping, Erikmax writes:
| | Every year we ship a lot of parcels to the USA, but recently we had two problems
with shipping upholded by the US customs for 4 weeks and arriving after 6 weeks.
|
Snow, storms? They've (had?) hard times there.
Just an idea, though.
|
|
| | | | | |
| | | | | Author: | yorbrick | | Posted: | Jan 5, 2023 18:15 | | Subject: | Re: Custom uphold in USA | | Viewed: | 29 times | | Topic: | Shipping | |
|
| In Shipping, Erikmax writes:
| | Every year we ship a lot of parcels to the USA, but recently we had two problems
with shipping upholded by the US customs for 4 weeks and arriving after 6 weeks.
The most recent case is a parcel of about 400 euro, send to Colorado.
order paid 08-12
order shipped by us 09-12
order received in dutch sorting center 10-12
order reached the US 17-12 (So it took 7 days..)
order under inspection sinnce 17-12.
Our buyer is very upset about this and asked me for action. But what else can
I do than just wait?
All papers are correctly added to the shipment, I supplied the tracking to the
buyer.
Someone told me that the custom handling in some states takes very long. Does
anyone has similar experiences?
Erik
|
Wasnt Colorado hit by the severe winter storm that affected many areas in the
US? With flight delays and travel issues, I imagine parcels soon build up in
depots.
|
|
|
| | | | | |
| | | | | Author: | Adjour | | Posted: | Jan 5, 2023 18:54 | | Subject: | Re: Custom uphold in USA | | Viewed: | 35 times | | Topic: | Shipping | |
|
| Your buyer is being unreasonable. Even domestic parcels can have delays.
Personally, I warn all most of overseas buyers about time frames. Some people
are just delusional about delivery times and its easier to calm them down if
you warn them first
Crystal
|
|
| | | | | |
| | | | | Author: | zorbanj | | Posted: | Jan 5, 2023 21:11 | | Subject: | Re: Custom uphold in USA | | Viewed: | 32 times | | Topic: | Shipping | |
|
| There is nothing you can do but wait. Your buyer is being unreasonable.
In Shipping, Erikmax writes:
| |
Our buyer is very upset about this and asked me for action. But what else can
I do than just wait?
|
|
|
|
|
|
|
Netherlands, Zuid-Holland
Canada, Ontario
France, Provence-Alpes-Côte d'Azur
United Kingdom, England
USA, Tennessee
