Discussion Forum: Thread 332271

 Author: Parkegc View Messages Posted By Parkegc
 Posted: Dec 22, 2022 16:49
 Subject: Funds not sent to Seller
 Viewed: 79 times
 Topic: Problem Order
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Parkegc (7)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 15, 2022 Contact Member Buyer
Buying Privileges - OK
I placed an order and paid at the same time. I have the invoice & it was marked
as PAID immediately.
The seller is claiming they did not receive the funds from Bricklink as their
account was inactive at the time. They have therefore not dispatched my items.
They marked the order as Shipped to stop the reminders.
They have asked me to contact Bricklink.
It's not my problem if they've not received the funds, but why have they
not contacted me.
It's been 4 weeks since I placed the order.

I have now marked the order as NSS.
If the seller does not dispatch my order, do I have to wait 2 weeks to cancel
the order?
Will my refund be automatic?
 Author: Nubs_Select View Messages Posted By Nubs_Select
 Posted: Dec 22, 2022 16:50
 Subject: Re: Funds not sent to Seller
 Viewed: 32 times
 Topic: Problem Order
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Nubs_Select (3768)

Location:  Canada, Ontario
Member Since Contact Type Status
Mar 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Nub's Select
In Problem Order, Parkegc writes:
  I placed an order and paid at the same time. I have the invoice & it was marked
as PAID immediately.
The seller is claiming they did not receive the funds from Bricklink as their
account was inactive at the time. They have therefore not dispatched my items.
They marked the order as Shipped to stop the reminders.
They have asked me to contact Bricklink.
It's not my problem if they've not received the funds, but why have they
not contacted me.
It's been 4 weeks since I placed the order.

I have now marked the order as NSS.
If the seller does not dispatch my order, do I have to wait 2 weeks to cancel
the order?
Will my refund be automatic?

no, the refund is not automatic. you should be able to file a claim with PayPal/your
bank to get the money back
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Dec 22, 2022 17:51
 Subject: Re: Funds not sent to Seller
 Viewed: 26 times
 Topic: Problem Order
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peregrinator (774)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Problem Order, Parkegc writes:
  I placed an order and paid at the same time. I have the invoice & it was marked
as PAID immediately.
The seller is claiming they did not receive the funds from Bricklink as their
account was inactive at the time. They have therefore not dispatched my items.

Do you mean PayPal, above? BrickLink doesn't handle funds at all.

  If the seller does not dispatch my order, do I have to wait 2 weeks to cancel
the order?
Will my refund be automatic?

You have to wait 2 weeks for the NSS to complete but there's nothing stopping
you from filing a PayPal claim (assuming that's how you paid). In fact you
should do just this.