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| | | Author: | TorontoLego  | | Posted: | Dec 20, 2022 14:13 | | Subject: | Grayed out Payment drop down menu | | Viewed: | 73 times | | Topic: | Technical Issues | |
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| This is the only order that I have had this happen that I can remember. I cannot
change the payment status, and since I cannot mark it as completed, I cannot
mark the shipment as shipped.
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| | | | | Author: | jennnifer | | Posted: | Dec 20, 2022 14:16 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| In Technical Issues, TorontoLego writes:
| | This is the only order that I have had this happen that I can remember. I cannot
change the payment status, and since I cannot mark it as completed, I cannot
mark the shipment as shipped.
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Did you try and change it on the Edit Order page as well?
Jen
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| | | | | | | Author: | TorontoLego | | Posted: | Dec 20, 2022 14:44 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 32 times | | Topic: | Technical Issues | |
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| Same issue
In Technical Issues, jennnifer writes:
| | In Technical Issues, TorontoLego writes:
| | This is the only order that I have had this happen that I can remember. I cannot
change the payment status, and since I cannot mark it as completed, I cannot
mark the shipment as shipped.
|
Did you try and change it on the Edit Order page as well?
Jen
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| | | | | | | | | Author: | 1001bricks | | Posted: | Dec 20, 2022 15:05 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, TorontoLego writes:
Hummm, check if it's not automagically corrected after midnight EDT?
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| | | | | | | | | Author: | peregrinator | | Posted: | Dec 20, 2022 15:50 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 24 times | | Topic: | Technical Issues | |
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| In Technical Issues, TorontoLego writes:
| | Same issue
In Technical Issues, jennnifer writes:
| | In Technical Issues, TorontoLego writes:
| | This is the only order that I have had this happen that I can remember. I cannot
change the payment status, and since I cannot mark it as completed, I cannot
mark the shipment as shipped.
|
Did you try and change it on the Edit Order page as well?
Jen
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Maybe revert the status from Packed to something else? Has it actually been paid
or do you still need to send an invoice?
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| | | | | | | | | | | Author: | TorontoLego | | Posted: | Dec 20, 2022 16:08 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| Paid for, shipped, and been this way for the whole time since it was placed.
It's the only one I've ever seen.
In Technical Issues, peregrinator writes:
| | In Technical Issues, TorontoLego writes:
| | Same issue
In Technical Issues, jennnifer writes:
| | In Technical Issues, TorontoLego writes:
| | This is the only order that I have had this happen that I can remember. I cannot
change the payment status, and since I cannot mark it as completed, I cannot
mark the shipment as shipped.
|
Did you try and change it on the Edit Order page as well?
Jen
|
|
Maybe revert the status from Packed to something else? Has it actually been paid
or do you still need to send an invoice?
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| | | | | | | | | | | | | Author: | Vosblokjes | | Posted: | Dec 20, 2022 16:30 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| In Technical Issues, TorontoLego writes:
| | Paid for, shipped, and been this way for the whole time since it was placed.
It's the only one I've ever seen.
In Technical Issues, peregrinator writes:
| | In Technical Issues, TorontoLego writes:
| | Same issue
In Technical Issues, jennnifer writes:
| | In Technical Issues, TorontoLego writes:
| | This is the only order that I have had this happen that I can remember. I cannot
change the payment status, and since I cannot mark it as completed, I cannot
mark the shipment as shipped.
|
Did you try and change it on the Edit Order page as well?
Jen
|
|
Maybe revert the status from Packed to something else? Has it actually been paid
or do you still need to send an invoice?
|
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Did the buyer actually use PayPal onsite?
Normally with onsite the status should automatically go to paid and then you
set another status
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Dec 20, 2022 16:55 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 26 times | | Topic: | Technical Issues | |
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| In Technical Issues, BasKrie writes:
| | In Technical Issues, TorontoLego writes:
| | Paid for, shipped, and been this way for the whole time since it was placed.
|
Did the buyer actually use PayPal onsite?
Normally with onsite the status should automatically go to paid and then you
set another status
|
That would explain why the seller can't change the payment status
from None
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| | | | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Dec 20, 2022 17:01 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 35 times | | Topic: | Technical Issues | |
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| In Technical Issues, peregrinator writes:
| | In Technical Issues, BasKrie writes:
| | In Technical Issues, TorontoLego writes:
| | Paid for, shipped, and been this way for the whole time since it was placed.
|
Did the buyer actually use PayPal onsite?
Normally with onsite the status should automatically go to paid and then you
set another status
|
That would explain why the seller can't change the payment status
from None
|
If memory serves, even with on site payments, a buyer can FORCE the payment check
box to Paid (but BL shows then a warning).
Maybe it's related?
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| | | | | | | | | | | | | | | | | | | Author: | Vosblokjes | | Posted: | Dec 21, 2022 01:48 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 22 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, peregrinator writes:
| | In Technical Issues, BasKrie writes:
| | In Technical Issues, TorontoLego writes:
| | Paid for, shipped, and been this way for the whole time since it was placed.
|
Did the buyer actually use PayPal onsite?
Normally with onsite the status should automatically go to paid and then you
set another status
|
That would explain why the seller can't change the payment status
from None
|
If memory serves, even with on site payments, a buyer can FORCE the payment check
box to Paid (but BL shows then a warning).
Maybe it's related?
|
I see I forgot the add something 
When there is TAX (or VAT) involved, seller can't set the status.
Only when it is paid through the onsite method the status will go to paid.
From there the seller can set another status, even set it back to none (no idea
what happens then with the options).
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| | | | | | | | | | | | | | | | | | | Author: | Stellar | | Posted: | Dec 21, 2022 05:33 | | Subject: | Re: Grayed out Payment drop down menu | | Viewed: | 20 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, peregrinator writes:
| | In Technical Issues, BasKrie writes:
| | In Technical Issues, TorontoLego writes:
| | Paid for, shipped, and been this way for the whole time since it was placed.
|
Did the buyer actually use PayPal onsite?
Normally with onsite the status should automatically go to paid and then you
set another status
|
That would explain why the seller can't change the payment status
from None
|
If memory serves, even with on site payments, a buyer can FORCE the payment check
box to Paid (but BL shows then a warning).
Maybe it's related?
|
Don't think so, with onsite only a Pay button appears instead of the checkbox
of offsite.
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