| Discussion Forum: Thread 332037 |
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| | | Author: | HotPixelAction  | | Posted: | Dec 17, 2022 10:54 | | Subject: | Etiquette for lost shipment completion | | Viewed: | 118 times | | Topic: | Help | |
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| Hey all… I searched the forum for a bit for past guidance but didn’t see anything
relevant, forgive me if this is old hat but. Recently had a large order back
in early November go lost in the mail - been through all the channels etc etc.
It’s not coming back.
How do we best get closure on order completion? My seller has been great about
the issue, totally sure the problem was on my end, I’m resigned to the loss.
But how do we finish the sale? Is it more correct to just delete the order, or
should I mark it complete and give feedback anyway? What do you all do?
Hope you have a great holidays -
-=Tim
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| | | | | Author: | HotPixelAction | | Posted: | Dec 17, 2022 10:55 | | Subject: | Re: Etiquette for lost shipment completion | | Viewed: | 35 times | | Topic: | Help | |
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| Should have clarified; I’m the buyer in this case
In Help, HotPixelAction writes:
| | Hey all… I searched the forum for a bit for past guidance but didn’t see anything
relevant, forgive me if this is old hat but. Recently had a large order back
in early November go lost in the mail - been through all the channels etc etc.
It’s not coming back.
How do we best get closure on order completion? My seller has been great about
the issue, totally sure the problem was on my end, I’m resigned to the loss.
But how do we finish the sale? Is it more correct to just delete the order, or
should I mark it complete and give feedback anyway? What do you all do?
Hope you have a great holidays -
-=Tim
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| | | | | Author: | Nubs_Select | | Posted: | Dec 17, 2022 11:30 | | Subject: | Re: Etiquette for lost shipment completion | | Viewed: | 38 times | | Topic: | Help | |
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| In Help, HotPixelAction writes:
| | Hey all… I searched the forum for a bit for past guidance but didn’t see anything
relevant, forgive me if this is old hat but. Recently had a large order back
in early November go lost in the mail - been through all the channels etc etc.
It’s not coming back.
How do we best get closure on order completion? My seller has been great about
the issue, totally sure the problem was on my end, I’m resigned to the loss.
But how do we finish the sale? Is it more correct to just delete the order, or
should I mark it complete and give feedback anyway? What do you all do?
Hope you have a great holidays -
-=Tim
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If your absolutely sure the problem was on your end then just mark the order
as complete (unless it’s marked as canceled) and leave the seller feedback but
if you believe it wasn’t your fault you can first file a claim to get your money
back
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| | | | | Author: | yorbrick | | Posted: | Dec 17, 2022 11:34 | | Subject: | Re: Etiquette for lost shipment completion | | Viewed: | 37 times | | Topic: | Help | |
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| In Help, HotPixelAction writes:
| | Hey all… I searched the forum for a bit for past guidance but didn’t see anything
relevant, forgive me if this is old hat but. Recently had a large order back
in early November go lost in the mail - been through all the channels etc etc.
It’s not coming back.
How do we best get closure on order completion? My seller has been great about
the issue, totally sure the problem was on my end, I’m resigned to the loss.
But how do we finish the sale? Is it more correct to just delete the order, or
should I mark it complete and give feedback anyway? What do you all do?
Hope you have a great holidays -
-=Tim
|
Seller refunds and then cancels the order. Or, if you accept the loss as your
fault, mark as complete as the sale has still taken place (so should not be cancelled).
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| | | | | Author: | manganschlamm | | Posted: | Dec 17, 2022 12:21 | | Subject: | Re: Etiquette for lost shipment completion | | Viewed: | 53 times | | Topic: | Help | |
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| In Help, HotPixelAction writes:
| | Hey all… I searched the forum for a bit for past guidance but didn’t see anything
relevant, forgive me if this is old hat but. Recently had a large order back
in early November go lost in the mail - been through all the channels etc etc.
It’s not coming back.
How do we best get closure on order completion? My seller has been great about
the issue, totally sure the problem was on my end, I’m resigned to the loss.
But how do we finish the sale? Is it more correct to just delete the order, or
should I mark it complete and give feedback anyway? What do you all do?
Hope you have a great holidays -
-=Tim
|
I would not just accept the claim from the seller that the fault was on your
side. If you paid with Paypal for example, the seller has to make sure that the
goods reach you in good condition. If the seller cannot demonstrate this (by
e.g. a signed receipt) you can file a Paypal claim and Paypal would normally
side with you. You should first sign a NSS to prevent the seller from leaving
negative feedback.
I had cases where I reached a reasonable agreement with the seller like e.g.
splitting the loss in half or the seller refunds the value of the parts minus
the shipping. Some sellers also offer a full refund right away. But just throwing
the loss on the buyer is in my view very bad policy one should not accept.
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| | | | | | | Author: | Nubs_Select | | Posted: | Dec 17, 2022 12:35 | | Subject: | Re: Etiquette for lost shipment completion | | Viewed: | 61 times | | Topic: | Help | |
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| In Help, manganschlamm writes:
| | In Help, HotPixelAction writes:
| | Hey all… I searched the forum for a bit for past guidance but didn’t see anything
relevant, forgive me if this is old hat but. Recently had a large order back
in early November go lost in the mail - been through all the channels etc etc.
It’s not coming back.
How do we best get closure on order completion? My seller has been great about
the issue, totally sure the problem was on my end, I’m resigned to the loss.
But how do we finish the sale? Is it more correct to just delete the order, or
should I mark it complete and give feedback anyway? What do you all do?
Hope you have a great holidays -
-=Tim
|
I would not just accept the claim from the seller that the fault was on your
side. If you paid with Paypal for example, the seller has to make sure that the
goods reach you in good condition. If the seller cannot demonstrate this (by
e.g. a signed receipt) you can file a Paypal claim and Paypal would normally
side with you. You should first sign a NSS to prevent the seller from leaving
negative feedback.
I had cases where I reached a reasonable agreement with the seller like e.g.
splitting the loss in half or the seller refunds the value of the parts minus
the shipping. Some sellers also offer a full refund right away. But just throwing
the loss on the buyer is in my view very bad policy one should not accept.
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The way it was worded made it seem like it wasn’t the sellers or the shipping
companies fault for example something like the wrong address was provided in
which case it’s the buyers fault not the sellers but yah he shouldn’t take the
loss if the seller says he can’t do anything if it simply got lost
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| | | | | | | | | Author: | HotPixelAction | | Posted: | Dec 18, 2022 10:36 | | Subject: | Re: Etiquette for lost shipment completion | | Viewed: | 39 times | | Topic: | Help | |
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| Oh it’s definitely not the seller - the package was tracked and marked as delivered
by the USPS yet never showed up at my business - and not for the first time,
I might add. Also, very reputable seller who has filed USPS insurance on the
loss.
Thanks everyone for the responses!
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I would not just accept the claim from the seller that the fault was on your
side. If you paid with Paypal for example, the seller has to make sure that the
goods reach you in good condition. If the seller cannot demonstrate this (by
e.g. a signed receipt) you can file a Paypal claim and Paypal would normally
side with you. You should first sign a NSS to prevent the seller from leaving
negative feedback.
I had cases where I reached a reasonable agreement with the seller like e.g.
splitting the loss in half or the seller refunds the value of the parts minus
the shipping. Some sellers also offer a full refund right away. But just throwing
the loss on the buyer is in my view very bad policy one should not accept.
|
The way it was worded made it seem like it wasn’t the sellers or the shipping
companies fault for example something like the wrong address was provided in
which case it’s the buyers fault not the sellers but yah he shouldn’t take the
loss if the seller says he can’t do anything if it simply got lost
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| | | | | | | | | | | Author: | Nubs_Select | | Posted: | Dec 19, 2022 00:29 | | Subject: | Re: Etiquette for lost shipment completion | | Viewed: | 35 times | | Topic: | Help | |
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| In Help, HotPixelAction writes:
| | Oh it’s definitely not the seller - the package was tracked and marked as delivered
by the USPS yet never showed up at my business - and not for the first time,
I might add. Also, very reputable seller who has filed USPS insurance on the
loss.
Thanks everyone for the responses!
|
Yah sounds like possible porch pirates and from what I’ve seen it’s something
you can only take up with police and home/business insurance might be best to
invest in a camera
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I would not just accept the claim from the seller that the fault was on your
side. If you paid with Paypal for example, the seller has to make sure that the
goods reach you in good condition. If the seller cannot demonstrate this (by
e.g. a signed receipt) you can file a Paypal claim and Paypal would normally
side with you. You should first sign a NSS to prevent the seller from leaving
negative feedback.
I had cases where I reached a reasonable agreement with the seller like e.g.
splitting the loss in half or the seller refunds the value of the parts minus
the shipping. Some sellers also offer a full refund right away. But just throwing
the loss on the buyer is in my view very bad policy one should not accept.
|
The way it was worded made it seem like it wasn’t the sellers or the shipping
companies fault for example something like the wrong address was provided in
which case it’s the buyers fault not the sellers but yah he shouldn’t take the
loss if the seller says he can’t do anything if it simply got lost
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