| Discussion Forum: Thread 331339 |
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| | | Author: | MCCL76  | | Posted: | Dec 8, 2022 17:48 | | Subject: | Customer can't check out | | Viewed: | 67 times | | Topic: | Technical Issues | |
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| I've had two customers in the last month tell me they can't check out
when trying to purchase minifigs in my store. The first one had never bought
anything on bl before so I figured it was user error. This time around it's
someone with 80 purchases. Both say that it would take them to my terms pages
each time they tried to cash out. Any ideas out there as to whats up?
Thanks!
Kevin
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| | | | | Author: | Nubs_Select | | Posted: | Dec 8, 2022 17:50 | | Subject: | Re: Customer can't check out | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| seems like it's still happening then. this has been reported for a few days
at least now unfortunately
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| | | | | Author: | 1001bricks | | Posted: | Dec 8, 2022 18:41 | | Subject: | Re: Customer can't check out | | Viewed: | 46 times | | Topic: | Technical Issues | |
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| In Technical Issues, MCCL76 writes:
| | I've had two customers in the last month tell me they can't check out
when trying to purchase minifigs in my store. The first one had never bought
anything on bl before so I figured it was user error. This time around it's
someone with 80 purchases. Both say that it would take them to my terms pages
each time they tried to cash out. Any ideas out there as to whats up?
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Helge told in one post that it has been due for his buyer that the buyer had
no shipping address filled in his settings.
No address = no country = no tax checking/charging = no order.
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| | | | | | | Author: | MCCL76 | | Posted: | Dec 9, 2022 11:29 | | Subject: | Re: Customer can't check out | | Viewed: | 22 times | | Topic: | Technical Issues | |
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| In Technical Issues, 1001bricks writes:
| | In Technical Issues, MCCL76 writes:
| | I've had two customers in the last month tell me they can't check out
when trying to purchase minifigs in my store. The first one had never bought
anything on bl before so I figured it was user error. This time around it's
someone with 80 purchases. Both say that it would take them to my terms pages
each time they tried to cash out. Any ideas out there as to whats up?
|
Helge told in one post that it has been due for his buyer that the buyer had
no shipping address filled in his settings.
No address = no country = no tax checking/charging = no order
|
This is a customer who has been active on bricklink since 2016.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Dec 9, 2022 11:39 | | Subject: | Re: Customer can't check out | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| In Technical Issues, MCCL76 writes:
| | In Technical Issues, 1001bricks writes:
| | In Technical Issues, MCCL76 writes:
| | I've had two customers in the last month tell me they can't check out
when trying to purchase minifigs in my store. The first one had never bought
anything on bl before so I figured it was user error. This time around it's
someone with 80 purchases. Both say that it would take them to my terms pages
each time they tried to cash out. Any ideas out there as to whats up?
|
Helge told in one post that it has been due for his buyer that the buyer had
no shipping address filled in his settings.
No address = no country = no tax checking/charging = no order
|
This is a customer who has been active on bricklink since 2016.
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Ask his help to diagnostic the problem.
Could he try to buy (but of course not passing the last check out page):
* in another US shop,
* in another Country?
Alternatively, give me PM or here his country/state and I'll try with my
test account to buy at your place?
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USA, New York
Canada, Ontario
France, Provence-Alpes-Côte d'Azur