| Discussion Forum: Thread 330480 |
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| | | Author: | StarBrick  | | Posted: | Nov 24, 2022 02:43 | | Subject: | Refunding : how to proceed ? | | Viewed: | 68 times | | Topic: | Technical Issues | |
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| First full refund made through the BL system.
I expected the order to be cancelled automatically when the refund is completed.
It doesn't. So now it stays in the data as a sold item.
I do not think that is correct. Is it?
And will this sale be ruled out in the monthly fee calculation?
Hard to find help-details on this function on the site.
Any help is appreciated
StarBrick
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| | | | | Author: | Nubs_Select | | Posted: | Nov 24, 2022 02:51 | | Subject: | Re: Refunding : how to proceed ? | | Viewed: | 31 times | | Topic: | Technical Issues | |
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| I can’t say I’ve done it recently but from what I remember is after a full refund
has been made you can go they the Normal process to cancel the order separately
and then it will remove the fees from your bill
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| | | | | Author: | LeeGo73 | | Posted: | Nov 24, 2022 04:55 | | Subject: | Re: Refunding : how to proceed ? | | Viewed: | 28 times | | Topic: | Technical Issues | |
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| In Technical Issues, StarBrick writes:
| | First full refund made through the BL system.
I expected the order to be cancelled automatically when the refund is completed.
It doesn't. So now it stays in the data as a sold item.
I do not think that is correct. Is it?
And will this sale be ruled out in the monthly fee calculation?
Hard to find help-details on this function on the site.
Any help is appreciated
StarBrick
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- Change the order status to 'ready'
- Now the 'Request to cancel' option should become available again. Finish
that procedure.
- I hope the Fee calculation gets corrected, never checked that actually
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| | | | | | | Author: | StarBrick | | Posted: | Nov 24, 2022 05:38 | | Subject: | Re: Refunding : how to proceed ? automate this plz | | Viewed: | 27 times | | Topic: | Technical Issues | |
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| Thanks!
That worked fine
As payment and VAT collection can be automated, this process should receive the
same treatment IMO.....
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| | | | | | | | | Author: | LeeGo73 | | Posted: | Nov 24, 2022 06:28 | | Subject: | Re: Refunding : how to proceed ? automate this plz | | Viewed: | 30 times | | Topic: | Technical Issues | |
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| In Technical Issues, StarBrick writes:
| | Thanks!
That worked fine
As payment and VAT collection can be automated, this process should receive the
same treatment IMO.....
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Agreed, especially when refunding with paypal onsite for an NSS
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| | | | | | | | | Author: | 1001bricks | | Posted: | Nov 24, 2022 11:43 | | Subject: | Re: Refunding : how to proceed ? automate this plz | | Viewed: | 22 times | | Topic: | Technical Issues | |
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| In Technical Issues, StarBrick writes:
| | Thanks!
That worked fine
As payment and VAT collection can be automated, this process should receive the
same treatment IMO.....
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What cancel after refund?
Please NO: you may refund a payment for example if the buyer decides to make
a bigger order and add to this one.
This may be a stupid or rare example, but please don't make refund =
automatic cancellation!
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