| Discussion Forum: Thread 330391 |
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| | | Author: | Hubby  | | Posted: | Nov 22, 2022 15:37 | | Subject: | ?No ticket number from helpdesk? | | Viewed: | 71 times | | Topic: | Help | |
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| Dear bricklinker,
Would you please help me to know if you got an email and a ticket number when
registering an issue?
Should we use the problem webpage or the site helpdesk.BrickLink.com instead
of sending an email to the site?
Seems I got my seller privileges revoked without any explanations at all?
Was glad to work for my customer in Bricklink, but this time it seems it is for
good.
Thanks a lot to all colleagues, sellers and buyers within this community I was
part of and also the great support we got during all those 9 years.
Hopefully I can continue to be a allowed seller,
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| | | | | Author: | Hubby | | Posted: | Nov 23, 2022 09:44 | | Subject: | Re: ?No ticket number from helpdesk? | | Viewed: | 39 times | | Topic: | Help | |
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| Seems it is better to create it directly on this webpage : https://helpdesk.bricklink.com/Main/frmTickets.aspx
As I never got my emails or ticket confirmation when using the internal webpage
request.
Or am I wrong?
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| | | | | Author: | wildchicken13 | | Posted: | Nov 23, 2022 11:54 | | Subject: | Re: ?No ticket number from helpdesk? | | Viewed: | 58 times | | Topic: | Help | |
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| In Help, Hagbart writes:
| | Dear bricklinker,
Would you please help me to know if you got an email and a ticket number when
registering an issue?
Should we use the problem webpage or the site helpdesk.BrickLink.com instead
of sending an email to the site?
Seems I got my seller privileges revoked without any explanations at all?
Was glad to work for my customer in Bricklink, but this time it seems it is for
good.
Thanks a lot to all colleagues, sellers and buyers within this community I was
part of and also the great support we got during all those 9 years.
Hopefully I can continue to be a allowed seller,
|
If you follow the forum, you will notice a lot of people complaining about getting
their buying and/or selling privileges revoked for no apparent reason ("preventative
action"). Some were eventually restored; some weren't. Unfortunately, BrickLink's
customer service is notoriously slow, but you seem to have done the right things:
Contact the BrickLink Help Desk:
On the main site: https://www.bricklink.com/helpDesk.asp
On the other site: https://helpdesk.bricklink.com/Main/
Email customersupport@bricklink.com directly.
Post to the BrickLink discussion forum.
Other than that there is not much that you can do but wait. It can be frustrating
but I have faith that your selling privileges will be restored in due time.
Play well.
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| | | | | | | Author: | Hubby | | Posted: | Nov 26, 2022 13:24 | | Subject: | Re: ?No ticket number from helpdesk? | | Viewed: | 41 times | | Topic: | Help | |
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| Thanks a lot for your advisory!
Was kicked out before and lasted for three months!
Kind regards,
Hubert
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Denmark
USA, Illinois