| Discussion Forum: Thread 327819 |
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| | | Author: | TomOOO  | | Posted: | Sep 29, 2022 15:23 | | Subject: | Selling - difficult buyer | | Viewed: | 180 times | | Topic: | Selling | |
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| Hi
After no response after 2 days from a buyer I resent the invoice, and emailed
them the invoice.. They replied saying they did not see the invoice.
They have finally paid after 4 days, but did not include the amount in the invoice
for the postage as set out in my terms and conditions.
I have pointed this out and provided the link to my terms and conditions and
sent the invoice for a 4th time, but I am exasperated with this buyer. I have
been as polite as possible all the way along, any suggestions where to go next.
Thanks
Tom
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| | | | | Author: | Poncke | | Posted: | Sep 29, 2022 15:31 | | Subject: | Re: Selling - difficult buyer | | Viewed: | 48 times | | Topic: | Selling | |
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| In Selling, TomOOO writes:
| | Hi
After no response after 2 days from a buyer I resent the invoice, and emailed
them the invoice.. They replied saying they did not see the invoice.
They have finally paid after 4 days, but did not include the amount in the invoice
for the postage as set out in my terms and conditions.
I have pointed this out and provided the link to my terms and conditions and
sent the invoice for a 4th time, but I am exasperated with this buyer. I have
been as polite as possible all the way along, any suggestions where to go next.
Thanks
Tom
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If I understand correctly the invoice did not include the cost for shipping.
It just said to figure out the correct shipping amount and add it up to the invoice
amount?
If that is the case, then I am not sure who is being difficult in this instance.
And I believe all the amounts need to be stated on the invoice. So if the shipping
is not there, the buyer paid the invoice in full.
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| | | | | | | Author: | TomOOO | | Posted: | Sep 29, 2022 15:46 | | Subject: | Re: Selling - difficult buyer | | Viewed: | 66 times | | Topic: | Selling | |
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| In Selling, Poncke writes:
| | In Selling, TomOOO writes:
| | Hi
After no response after 2 days from a buyer I resent the invoice, and emailed
them the invoice.. They replied saying they did not see the invoice.
They have finally paid after 4 days, but did not include the amount in the invoice
for the postage as set out in my terms and conditions.
I have pointed this out and provided the link to my terms and conditions and
sent the invoice for a 4th time, but I am exasperated with this buyer. I have
been as polite as possible all the way along, any suggestions where to go next.
Thanks
Tom
|
If I understand correctly the invoice did not include the cost for shipping.
It just said to figure out the correct shipping amount and add it up to the invoice
amount?
If that is the case, then I am not sure who is being difficult in this instance.
And I believe all the amounts need to be stated on the invoice. So if the shipping
is not there, the buyer paid the invoice in full.
|
The invoice was itemised with the shipping cost of course, and contained a total
amount that included the shipping cost.
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| | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 29, 2022 15:53 | | Subject: | (Cancelled) | | Viewed: | 37 times | | Topic: | Selling | |
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| | (Cancelled) |
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| | | | | Author: | Nubs_Select | | Posted: | Sep 29, 2022 15:34 | | Subject: | Re: Selling - difficult buyer | | Viewed: | 52 times | | Topic: | Selling | |
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| In Selling, TomOOO writes:
| | Hi
After no response after 2 days from a buyer I resent the invoice, and emailed
them the invoice.. They replied saying they did not see the invoice.
They have finally paid after 4 days, but did not include the amount in the invoice
for the postage as set out in my terms and conditions.
I have pointed this out and provided the link to my terms and conditions and
sent the invoice for a 4th time, but I am exasperated with this buyer. I have
been as polite as possible all the way along, any suggestions where to go next.
Thanks
Tom
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Why not just use onsite payments so they have to pay the amount specified? I
know I’m probably missing something but I don’t get why people still use offsite
PayPal which is the same thing as onsite but with a way higher probably for errors
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| | | | | | | Author: | VOTB | | Posted: | Sep 29, 2022 17:06 | | Subject: | Re: Selling - difficult buyer | | Viewed: | 79 times | | Topic: | Selling | |
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| I agree with Nubs. While I know there are some instances where a separate invoice
can lead to more sales, it certainly adds a lot of work. I dropped it shortly
after I opened.
At this point, I suggest communicating again and stipulating a timeframe to either
pay the remaining balance due, or request to cancel the order. I usually add
something to the effect of "If I do not hear from you by ____ date I will begin
the non-paying buyer process laid out by Bricklink." Then if I don't hear
from them by that date, I send one more message and say "In 24 hours I will be
submitting a NPB to BL to start the cancelation process."
It is also best to have all messaging on the order itself and not in email or
even the BL messages. By having it tied to the order it allows BL to quickly
see that you attempted and gave proper notice. I conduct all correspondence
on the order, even copy and paste their responses. It keeps it clean for me,
and has helped in a small handful of buyers that were not responsive.
The key is to over-communicate and protect your store.
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