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| | | Author: | BUC  | | Posted: | Sep 7, 2022 16:03 | | Subject: | Remove item from order in "Received" status | | Viewed: | 88 times | | Topic: | Problem Order | |
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| An item arrived damaged to a Buyer - Buyer agreed to a refund and we have issued
the refund + extra to buyer through BrickLink.
This was a rather expensive item and we tried to remove it from the order after
refunding. But get the error "Order does not have valid order status for order
item removal." Order is in "Received" status so we can't change the status.
Buyer has already received refund. How do we remove the item from the order?
Help!
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| | | | | Author: | 1001bricks | | Posted: | Sep 7, 2022 16:17 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 23 times | | Topic: | Problem Order | |
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| In Problem Order, BUC writes:
| | An item arrived damaged to a Buyer - Buyer agreed to a refund and we have issued
the refund + extra to buyer through BrickLink.
This was a rather expensive item and we tried to remove it from the order after
refunding. But get the error "Order does not have valid order status for order
item removal." Order is in "Received" status so we can't change the status.
Buyer has already received refund. How do we remove the item from the order?
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Ask buyer to change the status?
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| | | | | | | Author: | BUC | | Posted: | Sep 7, 2022 16:20 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 25 times | | Topic: | Problem Order | |
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| | | Ask buyer to change the status?
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Buyer can only change status to "Complete" and this did not solve the issue -
this status also does not allow Removal Requests.
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| | | | | | | | | Author: | 1001bricks | | Posted: | Sep 7, 2022 16:23 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 29 times | | Topic: | Problem Order | |
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| In Problem Order, BUC writes:
| | | | Ask buyer to change the status?
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Buyer can only change status to "Complete" and this did not solve the issue -
this status also does not allow Removal Requests.
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Mmmmh I don't know your specific case, I can change my Received to Shipped
Placed Orders 
Then, simply forget the BL fees on this item - is it so much?
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| | | | | | | | | | | Author: | peregrinator | | Posted: | Sep 7, 2022 17:04 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 25 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | In Problem Order, BUC writes:
| | | | Ask buyer to change the status?
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Buyer can only change status to "Complete" and this did not solve the issue -
this status also does not allow Removal Requests.
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Mmmmh I don't know your specific case, I can change my Received to Shipped
Placed Orders
Then, simply forget the BL fees on this item - is it so much?
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OP wrote:
| | This was a rather expensive item
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| | | | | Author: | brac.brick | | Posted: | Sep 7, 2022 18:22 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 23 times | | Topic: | Problem Order | |
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| In Problem Order, BUC writes:
| | An item arrived damaged to a Buyer - Buyer agreed to a refund and we have issued
the refund + extra to buyer through BrickLink.
This was a rather expensive item and we tried to remove it from the order after
refunding. But get the error "Order does not have valid order status for order
item removal." Order is in "Received" status so we can't change the status.
Buyer has already received refund. How do we remove the item from the order?
Help!
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I don't believe you can remove it before the order is shipped. However you
could try setting the payment to none and save and then see if you can send an
item removal request.
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| | | | | | | Author: | BUC | | Posted: | Sep 7, 2022 22:26 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 23 times | | Topic: | Problem Order | |
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| | | I don't believe you can remove it before the order is shipped. However you
could try setting the payment to none and save and then see if you can send an
item removal request.
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Item was already shipped and received by Buyer. Refund has already been issued
and received by Buyer. Payment cannot be changed to none - order was only partially
refunded not full refund. Also cannot change status from "Received" or now "Completed".
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| | | | | Author: | 1001bricks | | Posted: | Sep 7, 2022 18:37 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 25 times | | Topic: | Problem Order | |
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| In Problem Order, BUC writes:
| | An item arrived damaged to a Buyer - Buyer agreed to a refund and we have issued
the refund + extra to buyer through BrickLink.
This was a rather expensive item and we tried to remove it from the order after
refunding. But get the error "Order does not have valid order status for order
item removal." Order is in "Received" status so we can't change the status.
Buyer has already received refund. How do we remove the item from the order?
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BTW - I don't believe that anyone can remove an item of a Paid order - whatever
the shipping status is, whatever the refund (apart a FULL refund, but then you
can only cancel the whole order).
I"d think the problem isn't the Received, but the payment status: Paid.
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| | | | | | | Author: | BUC | | Posted: | Sep 7, 2022 22:28 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 22 times | | Topic: | Problem Order | |
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| | | I"d think the problem isn't the Received, but the payment status: Paid.
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Very possible, but payment status cannot be changed from "Paid" as payment was
done on-site.
This seems to be a bug... if you can issue a refund after shipment, shouldn't
you be able to remove the item that caused the refund? 
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| | | | | | | | | Author: | 1001bricks | | Posted: | Sep 7, 2022 23:15 | | Subject: | (Cancelled) | | Viewed: | 15 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | Author: | 1001bricks | | Posted: | Sep 7, 2022 23:20 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 14 times | | Topic: | Problem Order | |
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| In Problem Order, BUC writes:
| | | | I"d think the problem isn't the Received, but the payment status: Paid.
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Very possible, but payment status cannot be changed from "Paid" as payment was
done on-site.
This seems to be a bug... if you can issue a refund after shipment, shouldn't
you be able to remove the item that caused the refund?
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No no.
Because if you refund say 4.77$ it's MAYBE for this 4.77$ item, but it could
also be to refund a 4.77$ shipping, or 2.00$ shipping and 1$ of insurance + 1.77$
for 3 different lots.
Or any combination of anything.
There's no way to refund "an item": you refund an amount.
But in short, you've made a mistake, it's cost you some fees?
You probably won't make it again.
I guess we've all learnt more or less this way 
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| | | | | | | | | | | Author: | BUC | | Posted: | Sep 7, 2022 23:57 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 16 times | | Topic: | Problem Order | |
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| | | Because if you refund say 4.77$ it's MAYBE for this 4.77$ item, but it could
also be to refund a 4.77$ shipping, or 2.00$ shipping and 1$ of insurance + 1.77$
for 3 different lots.
Or any combination of anything.
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This is kinda true. But when you select the reason for the refund, you select
whether it's for shipping or an item, etc. (Not saying it can't be fudged,
but ...)
If I've issued a refund for $100, shouldn't I be able to remove an item
for the same amount from the order? BrickLink has a record of the refund and
can verify that Buyer received it through PayPal on-site.
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 8, 2022 00:09 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 17 times | | Topic: | Problem Order | |
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| In Problem Order, BUC writes:
| | | | Because if you refund say 4.77$ it's MAYBE for this 4.77$ item, but it could
also be to refund a 4.77$ shipping, or 2.00$ shipping and 1$ of insurance + 1.77$
for 3 different lots.
Or any combination of anything.
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This is kinda true. But when you select the reason for the refund, you select
whether it's for shipping or an item, etc. (Not saying it can't be fudged,
but ...)
If I've issued a refund for $100, shouldn't I be able to remove an item
for the same amount from the order? BrickLink has a record of the refund and
can verify that Buyer received it through PayPal on-site.
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You're also forgetting PayPal/Stripe.
There's no API that informs PayPal "Hey, this guy just refunded 1
part of this 123 parts order".
You can't. There has been an error somewhere in your process, it's for
you to learn and improve - and your cost.
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| | | | | | | | | | | Author: | BUC | | Posted: | Sep 8, 2022 00:06 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 15 times | | Topic: | Problem Order | |
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| | | But in short, you've made a mistake, it's cost you some fees?
You probably won't make it again.
I guess we've all learnt more or less this way
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Also, this wasn't a mistake. The item arrived damaged.
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| | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 8, 2022 00:08 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 18 times | | Topic: | Problem Order | |
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| In Problem Order, BUC writes:
| | | | But in short, you've made a mistake, it's cost you some fees?
You probably won't make it again.
I guess we've all learnt more or less this way
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Also, this wasn't a mistake. The item arrived damaged.
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Meaning you made the mistake of trusting the postal system 
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| | | | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 8, 2022 00:15 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 20 times | | Topic: | Problem Order | |
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| In Problem Order, Nubs_Select writes:
| | In Problem Order, BUC writes:
| | | | But in short, you've made a mistake, it's cost you some fees?
You probably won't make it again.
I guess we've all learnt more or less this way
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Also, this wasn't a mistake. The item arrived damaged.
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Meaning you made the mistake of trusting the postal system
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Agreed, that's the primary mistake of all sellers.
While this and I'm off, see how animals help the wildlife photographers!
https://imgur.com/gallery/H36Qjl4
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| | | | | | | | | | | | | | | | | Author: | Nubs_Select | | Posted: | Sep 8, 2022 00:43 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 21 times | | Topic: | Problem Order | |
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Very helpful and curious animals!
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| | | | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 8, 2022 00:13 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 16 times | | Topic: | Problem Order | |
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| In Problem Order, BUC writes:
| | | | But in short, you've made a mistake, it's cost you some fees?
You probably won't make it again.
I guess we've all learnt more or less this way
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Also, this wasn't a mistake. The item arrived damaged.
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And of course it was well enough protected.
OK I give up
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| | | | | Author: | wildchicken13 | | Posted: | Sep 7, 2022 23:28 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 14 times | | Topic: | Problem Order | |
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| In Problem Order, BUC writes:
| | An item arrived damaged to a Buyer - Buyer agreed to a refund and we have issued
the refund + extra to buyer through BrickLink.
This was a rather expensive item and we tried to remove it from the order after
refunding. But get the error "Order does not have valid order status for order
item removal." Order is in "Received" status so we can't change the status.
Buyer has already received refund. How do we remove the item from the order?
Help!
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Scroll to the bottom of the order details page.
Click "Edit Order".
Change the payment status to "Not Yet Paid".
Click "Submit Changes".
Try again.
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| | | | | | | Author: | 1001bricks | | Posted: | Sep 7, 2022 23:30 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 14 times | | Topic: | Problem Order | |
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| | | Scroll to the bottom of the order details page.
Click "Edit Order".
Change the payment status to "Not Yet Paid".
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He can't, it's paid on line.
Payment is checked with PP or Stripe, it can't be unpaid.
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| | | | | | | | | Author: | wildchicken13 | | Posted: | Sep 7, 2022 23:33 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 19 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | He can't, it's paid on line.
Payment is checked with PP or Stripe, it can't be unpaid.
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Strange. I can change the payment status even for orders paid onsite.
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 7, 2022 23:37 | | Subject: | (Cancelled) | | Viewed: | 16 times | | Topic: | Problem Order | |
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| | (Cancelled) |
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| | | | | | | | | | | Author: | 1001bricks | | Posted: | Sep 7, 2022 23:38 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 22 times | | Topic: | Problem Order | |
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| In Problem Order, wildchicken13 writes:
| | In Problem Order, 1001bricks writes:
| | He can't, it's paid on line.
Payment is checked with PP or Stripe, it can't be unpaid.
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Strange. I can change the payment status even for orders paid onsite.
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No - of course you can't, it'd be too easy to cheat!
The only way you can do it is to FULLY refund the whole order.
But this isn't what OP wishes.
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| | | | | | | | | | | | | Author: | wildchicken13 | | Posted: | Sep 7, 2022 23:45 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 18 times | | Topic: | Problem Order | |
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| In Problem Order, 1001bricks writes:
| | No - of course you can't, it'd be too easy to cheat!
The only way you can do it is to FULLY refund the whole order.
But this isn't what OP wishes.
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Oops, you're right. Was too afraid to try it myself for fear of messing with
a valid order.
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| | | | | | | Author: | BUC | | Posted: | Sep 8, 2022 00:03 | | Subject: | Re: Remove item from order in "Received" status | | Viewed: | 21 times | | Topic: | Problem Order | |
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| | | Change the payment status to "Not Yet Paid".
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Tried changing the payment status, even unbundling Payment and Order status.
I can only change to "Sent" or "Cleared", but still won't let me submit a
Removal Request. Can't change to none.
The error says the problem is with the "Order status" not payment status. So
payment status should be irrelevant anyway.
It's just weird that BrickLink won't allow a removal when a refund has
already been issued (regardless of order status) - especially since they can
verify the refund.
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USA, Texas
France, Provence-Alpes-Côte d'Azur
Canada, Ontario
)
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