Discussion Forum: Thread 323268

 Author: Andr3a42 View Messages Posted By Andr3a42
 Posted: Jun 30, 2022 18:27
 Subject: OCR status
 Viewed: 86 times
 Topic: Technical Issues
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Andr3a42 (1716)

Location:  Italy, Lombardia
Member Since Contact Type Status
Nov 9, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Abati's Store
Hi everybody, I'd like to understand better the OCR status of an order.
Suppose that a buyer send an OCR for a specific order, what is going to happne
after 15 days? Who has to refund the buyer? Bricklink or the seller? After how
much time? The seller has to refund?
process, I'm so confused. TY
 Author: hpoort View Messages Posted By hpoort
 Posted: Jul 1, 2022 00:19
 Subject: Re: OCR status
 Viewed: 34 times
 Topic: Technical Issues
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hpoort (417)

Location:  Netherlands, Groningen
Member Since Contact Type Status
Oct 11, 2014 Contact Member Buyer
Buying Privileges - OK
In Technical Issues, Andr3a42 writes:
  Hi everybody, I'd like to understand better the OCR status of an order.
Suppose that a buyer send an OCR for a specific order, what is going to happne
after 15 days? Who has to refund the buyer? Bricklink or the seller? After how
much time? The seller has to refund?
process, I'm so confused. TY

Since you are in the EU, the buyer has the right to cancel the order or part
thereof for any reason. The seller (you?) has to cancel the order now and, if
already paid, refund the full amount through the same route as the buyer used
for paying.