|
 |
| | | Author: | koenlowet  | | Posted: | Jun 22, 2022 17:21 | | Subject: | Stripe: cash back | | Viewed: | 118 times | | Topic: | Payment Methods | |
|
| Hi guys,
I've received my first cash back from Stripe and was wondering what your
experiences were with that.
A customer ordered a Star Wars Millenium Falcon UCS with automated check out.
Payment received by stripe. We have some communication back and forth both by
direct mail and Bricklink Mail. He orders also a UCS AT-AT in a second order,
also payment by Stripe.
The orders were correctly delivered last week although he hasn't changed
the delivery status on the Bricklink Order.
Now, today I received a cashback request from his bank for the first order. I'm
alarmed but thinking he might be confused, so I contact him directly. This time
the mail account is closed.
Stripe offers support in how to reply to the cashback in order to convince the
bank that it isn't a fraud. Luckily, I'm well documented. However, the
money will be withdrawn from my account and the bank can take up to 3 months
to review my evidence before deciding.
Of course, I'm aware of scammers on the open marketplaces, but I always thought
this platform was a well protected one. Star Wars UCS sets are not cheap as you
know. I'm wondering what your experiences are with this sort of things and
if Bricklink itself offers any support on this.
Thanks for your comments.
Koen
Koen's Space Port
|
|
|
| | | | | |
| | | | | Author: | 1001bricks | | Posted: | Jun 22, 2022 18:41 | | Subject: | Re: Stripe: cash back | | Viewed: | 51 times | | Topic: | Payment Methods | |
|
| | | Of course, I'm aware of scammers on the open marketplaces, but I always thought
this platform was a well protected one.
|
In short...
It's not Stripe, or PayPal, or BrickLink - it's the use of credit/debit
Cards.
Up to 6 months after payment, one can simply call their bank and say "I didn't
authorize this payment".
Normally, and if this person didn't do it 10 times during the last year (or
such), the Bank will retract the payment, and Stripe or PayPal will fell on your
back.
I don't think there's ANY solution to this problem.
Apart maybe consider gain and loss are averages (as I said in another post),
and if you're selling high value sets, you'll lose money from time to
time. Simply count this in your fees, eventually in your prices.
HTH.
Sylvain
|
|
|
| | | | | |
| | | | | Author: | 3001Bricks | | Posted: | Jun 22, 2022 22:00 | | Subject: | Re: Stripe: cash back | | Viewed: | 37 times | | Topic: | Payment Methods | |
|
| In Payment Methods, koenlowet writes:
| | Hi guys,
I've received my first cash back from Stripe and was wondering what your
experiences were with that.
A customer ordered a Star Wars Millenium Falcon UCS with automated check out.
Payment received by stripe. We have some communication back and forth both by
direct mail and Bricklink Mail. He orders also a UCS AT-AT in a second order,
also payment by Stripe.
The orders were correctly delivered last week although he hasn't changed
the delivery status on the Bricklink Order.
Now, today I received a cashback request from his bank for the first order. I'm
alarmed but thinking he might be confused, so I contact him directly. This time
the mail account is closed.
Stripe offers support in how to reply to the cashback in order to convince the
bank that it isn't a fraud. Luckily, I'm well documented. However, the
money will be withdrawn from my account and the bank can take up to 3 months
to review my evidence before deciding.
Of course, I'm aware of scammers on the open marketplaces, but I always thought
this platform was a well protected one. Star Wars UCS sets are not cheap as you
know. I'm wondering what your experiences are with this sort of things and
if Bricklink itself offers any support on this.
Thanks for your comments.
Koen
Koen's Space Port
|
You lost.
No matter how strong your case is, the credit card institutions will always side
with their client, the user of the credit card. This has nothing to do with Stripe,
but with how the credit card system works.
I've had it twice now, for both I built an extensive case, all evidence of
a correct order was there, name and address matched perfectly. CVC check done,
invoice, shipping documents, delivery status, everything sent. Bank rejected
it on the deadline, no appeal possible.
The biggest issue is that Stripe charges (at least here in the US) 15 or 25 bucks
for every chargeback on top the amount you lost with the chargeback. This means
you lost your parts. You lost your shipping expenses, and you lost another 25
bucks on top. If the margins are thin, you can't have this happen too often.
I was pretty sour the first time, but then looking back, over a 1000 orders through
Stripe, I had 2 charge backs. I think my margin can cover that. It's part
of doing business.
Anyway, sorry for the loss....
|
|
|
| | | | | |
| | | | | Author: | Stellar | | Posted: | Jun 23, 2022 02:57 | | Subject: | Re: Stripe: cash back | | Viewed: | 42 times | | Topic: | Payment Methods | |
|
| In Payment Methods, koenlowet writes:
| | Hi guys,
I've received my first cash back from Stripe and was wondering what your
experiences were with that.
A customer ordered a Star Wars Millenium Falcon UCS with automated check out.
Payment received by stripe. We have some communication back and forth both by
direct mail and Bricklink Mail. He orders also a UCS AT-AT in a second order,
also payment by Stripe.
The orders were correctly delivered last week although he hasn't changed
the delivery status on the Bricklink Order.
Now, today I received a cashback request from his bank for the first order. I'm
alarmed but thinking he might be confused, so I contact him directly. This time
the mail account is closed.
Stripe offers support in how to reply to the cashback in order to convince the
bank that it isn't a fraud. Luckily, I'm well documented. However, the
money will be withdrawn from my account and the bank can take up to 3 months
to review my evidence before deciding.
Of course, I'm aware of scammers on the open marketplaces, but I always thought
this platform was a well protected one. Star Wars UCS sets are not cheap as you
know. I'm wondering what your experiences are with this sort of things and
if Bricklink itself offers any support on this.
Thanks for your comments.
Koen
Koen's Space Port
|
Considering its a high value amount you can try to go to the police and make
a report of fraud as you have the customer details, if its inside EU you could
have some possibilities. Also if you have business insurance you might be able
to open a claim about that too.
|
|
|
| | | | | | | | | |
| | | | | | | Author: | koenlowet | | Posted: | Jun 23, 2022 17:00 | | Subject: | Re: Stripe: cash back | | Viewed: | 42 times | | Topic: | Payment Methods | |
|
| Thanks everyone, that's a pretty grim outcome you are predicting. I tend
to fight this in every way I can. Our margins are thin as it is. This kind of
fraud would take up all my margins for the whole year. That is not acceptable
although there are certainly lessons to be learned for me for future large sales.
I'll keep you posted of the outcome.
All the best,
Koen
In Payment Methods, Stellar writes:
| | In Payment Methods, koenlowet writes:
| | Hi guys,
I've received my first cash back from Stripe and was wondering what your
experiences were with that.
A customer ordered a Star Wars Millenium Falcon UCS with automated check out.
Payment received by stripe. We have some communication back and forth both by
direct mail and Bricklink Mail. He orders also a UCS AT-AT in a second order,
also payment by Stripe.
The orders were correctly delivered last week although he hasn't changed
the delivery status on the Bricklink Order.
Now, today I received a cashback request from his bank for the first order. I'm
alarmed but thinking he might be confused, so I contact him directly. This time
the mail account is closed.
Stripe offers support in how to reply to the cashback in order to convince the
bank that it isn't a fraud. Luckily, I'm well documented. However, the
money will be withdrawn from my account and the bank can take up to 3 months
to review my evidence before deciding.
Of course, I'm aware of scammers on the open marketplaces, but I always thought
this platform was a well protected one. Star Wars UCS sets are not cheap as you
know. I'm wondering what your experiences are with this sort of things and
if Bricklink itself offers any support on this.
Thanks for your comments.
Koen
Koen's Space Port
|
Considering its a high value amount you can try to go to the police and make
a report of fraud as you have the customer details, if its inside EU you could
have some possibilities. Also if you have business insurance you might be able
to open a claim about that too.
|
|
|
|
| | | | | | | | | | | | | |
| | | | | | | | | Author: | koenlowet | | Posted: | Jun 24, 2022 04:10 | | Subject: | Re: Stripe: cash back | | Viewed: | 37 times | | Topic: | Payment Methods | |
|
| And do you have better experiences in these cases with Paypal? Just wondering.
Thanks,
Koen
In Payment Methods, koenlowet writes:
| | Thanks everyone, that's a pretty grim outcome you are predicting. I tend
to fight this in every way I can. Our margins are thin as it is. This kind of
fraud would take up all my margins for the whole year. That is not acceptable
although there are certainly lessons to be learned for me for future large sales.
I'll keep you posted of the outcome.
All the best,
Koen
In Payment Methods, Stellar writes:
| | In Payment Methods, koenlowet writes:
| | Hi guys,
I've received my first cash back from Stripe and was wondering what your
experiences were with that.
A customer ordered a Star Wars Millenium Falcon UCS with automated check out.
Payment received by stripe. We have some communication back and forth both by
direct mail and Bricklink Mail. He orders also a UCS AT-AT in a second order,
also payment by Stripe.
The orders were correctly delivered last week although he hasn't changed
the delivery status on the Bricklink Order.
Now, today I received a cashback request from his bank for the first order. I'm
alarmed but thinking he might be confused, so I contact him directly. This time
the mail account is closed.
Stripe offers support in how to reply to the cashback in order to convince the
bank that it isn't a fraud. Luckily, I'm well documented. However, the
money will be withdrawn from my account and the bank can take up to 3 months
to review my evidence before deciding.
Of course, I'm aware of scammers on the open marketplaces, but I always thought
this platform was a well protected one. Star Wars UCS sets are not cheap as you
know. I'm wondering what your experiences are with this sort of things and
if Bricklink itself offers any support on this.
Thanks for your comments.
Koen
Koen's Space Port
|
Considering its a high value amount you can try to go to the police and make
a report of fraud as you have the customer details, if its inside EU you could
have some possibilities. Also if you have business insurance you might be able
to open a claim about that too.
|
|
|
|
|
| | | | | |
| | | | | Author: | Sadler_Bricks | | Posted: | Jun 25, 2022 09:12 | | Subject: | Re: Stripe: cash back | | Viewed: | 31 times | | Topic: | Payment Methods | |
|
| We stopped using stripe long ago too many issues.
Sadler_bricks
|
|
|
|
|
Belgium
France, Provence-Alpes-Côte d'Azur
USA, Arkansas
Spain, Comunidad Valenciana