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| | | Author: | Kuboteka  | | Posted: | Jun 21, 2022 05:10 | | Subject: | Dear Admins, please help | | Viewed: | 368 times | | Topic: | Help | |
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| Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
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| | | | | Author: | pitz8008 | | Posted: | Jun 21, 2022 06:25 | | Subject: | Re: Dear Admins, please help | | Viewed: | 114 times | | Topic: | Help | |
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| In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
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| | | | | | | Author: | yorbrick | | Posted: | Jun 21, 2022 06:54 | | Subject: | Re: Dear Admins, please help | | Viewed: | 105 times | | Topic: | Help | |
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| In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
I imagine a member of BL staff still needs to check the delivery confirmation
and that it has been sent to the right address, otherwise rogue sellers could
submit the tracking number for any delivery they know has been delivered. And
that takes time.
Maybe larger stores should have more leeway such as anyone doing 500 transactions
a month could be allowed 4 or 5 completed instead if 3, so long as they eventually
get resolved.
Of course, getting the shipping times down would really help this seller stop
getting them as their shipping times are much longer than most. They've posted
a number of times in the forum when they have been suspended for it so no doubt
it is a constant problem. But while they stick with their business model of running
the business from Russia but selling out of Lithuania, so have to import each
order into the EU before sending it on, it will happen again and again. Buyers
will become nervous as the seller cannot provide tracking until the parcel is
sent on the second leg of the journey, which might not be until a few weeks after
the order is processed.
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| | | | | | | | | Author: | pitz8008 | | Posted: | Jun 21, 2022 07:54 | | Subject: | Re: Dear Admins, please help | | Viewed: | 76 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
I imagine a member of BL staff still needs to check the delivery confirmation
and that it has been sent to the right address, otherwise rogue sellers could
submit the tracking number for any delivery they know has been delivered. And
that takes time.
Maybe larger stores should have more leeway such as anyone doing 500 transactions
a month could be allowed 4 or 5 completed instead if 3, so long as they eventually
get resolved.
Of course, getting the shipping times down would really help this seller stop
getting them as their shipping times are much longer than most. They've posted
a number of times in the forum when they have been suspended for it so no doubt
it is a constant problem. But while they stick with their business model of running
the business from Russia but selling out of Lithuania, so have to import each
order into the EU before sending it on, it will happen again and again. Buyers
will become nervous as the seller cannot provide tracking until the parcel is
sent on the second leg of the journey, which might not be until a few weeks after
the order is processed.
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I'm not disagreeing with any of that. But there really needs to be a process
in place that an NSS should under no circumstances be allowed to be completed
when it isn't deserved. There are serious ramifications that come with a
completed NSS and it shouldn't be allowed to happen when it is undeserved.
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| | | | | | | | | Author: | Kuboteka | | Posted: | Jun 21, 2022 07:55 | | Subject: | Re: Dear Admins, please help | | Viewed: | 86 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
|
I've said multiple times that this situation could happen and it should be
fixed so that it doesn't occur. There needs to be a system in place where
the nss is automatically removed when the tracking number or refund is given.
It's preposterous that this store is closed even after the package had already
been delivered.
|
I imagine a member of BL staff still needs to check the delivery confirmation
and that it has been sent to the right address, otherwise rogue sellers could
submit the tracking number for any delivery they know has been delivered. And
that takes time.
Maybe larger stores should have more leeway such as anyone doing 500 transactions
a month could be allowed 4 or 5 completed instead if 3, so long as they eventually
get resolved.
Of course, getting the shipping times down would really help this seller stop
getting them as their shipping times are much longer than most. They've posted
a number of times in the forum when they have been suspended for it so no doubt
it is a constant problem. But while they stick with their business model of running
the business from Russia but selling out of Lithuania, so have to import each
order into the EU before sending it on, it will happen again and again. Buyers
will become nervous as the seller cannot provide tracking until the parcel is
sent on the second leg of the journey, which might not be until a few weeks after
the order is processed.
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It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
We are registered company In Lithuania so our process is absolutely legal.
In our plans is to open stockroom in Vilnius and pack orders there in the future.
Hope we will be able to do it.
We are registered company in Lithuani
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| | | | | | | | | | | Author: | yorbrick | | Posted: | Jun 21, 2022 08:21 | | Subject: | Re: Dear Admins, please help | | Viewed: | 80 times | | Topic: | Help | |
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| | | It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
We are registered company In Lithuania so our process is absolutely legal.
In our plans is to open stockroom in Vilnius and pack orders there in the future.
Hope we will be able to do it.
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I'm not saying anything you are doing is illegal. If bricklink is OK with
the way you hold stock in another country to where you are registered and have
to import the orders from one side to the other before the registered company
deals with posting them, then presumably they are happy with both the VAT arrangements
as well as the way around the current sanctions they have against Russian stores.
Same with the buyers, if they are placing orders with you, then presumably they
don't mind about the wait until the Lithuanian company they buy from posts
the order once they have received it from the Russian side.
Having the physical stock in Lithuania would presumably be much simpler and reduce
the number of NSS as delivery would be much faster.
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| | | | | | | | | | | Author: | jennnifer | | Posted: | Jun 21, 2022 08:53 | | Subject: | Re: Dear Admins, please help | | Viewed: | 90 times | | Topic: | Help | |
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| In Help, Kuboteka writes:
| |
It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
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You can also add an Announcement and a Banner to raise awareness.
Jen
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| | | | | | | | | | | | | Author: | Kuboteka | | Posted: | Jun 21, 2022 09:58 | | Subject: | Re: Dear Admins, please help | | Viewed: | 72 times | | Topic: | Help | |
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| In Help, jennnifer writes:
| | In Help, Kuboteka writes:
| |
It happens once in 3/4 months, hundreds of our buyers are OK with our process
cause read terms.
If there will be a special place at the terms to put in packing/shipping time
where buyer can see it easy - we use it, but now we can just write it at the
terms page and sometimes customers don't read it.
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You can also add an Announcement and a Banner to raise awareness.
Jen
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We have them and ask to read store terms in Baners
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| | | | | | | | | | | | | | | Author: | peregrinator | | Posted: | Jun 21, 2022 10:38 | | Subject: | Re: Dear Admins, please help | | Viewed: | 55 times | | Topic: | Help | |
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| In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
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Speaking only for myself, I think something less vague than "please see store
terms" would be better
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| | | | | | | | | | | | | | | | | Author: | Kuboteka | | Posted: | Jun 21, 2022 10:40 | | Subject: | Re: Dear Admins, please help | | Viewed: | 64 times | | Topic: | Help | |
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| In Help, peregrinator writes:
| | In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
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Speaking only for myself, I think something less vague than "please see store
terms" would be better
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We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
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| | | | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jun 21, 2022 10:53 | | Subject: | Re: Dear Admins, please help | | Viewed: | 56 times | | Topic: | Help | |
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| In Help, Kuboteka writes:
| | In Help, peregrinator writes:
| | In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
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We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
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"Based in Russia, slow shipping times of 4-6 weeks" is 49 characters so would
fit into the 49 character slogan. Why not be upfront about your unusual location
and shipping policies rather than just putting them in the terms.
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| | | | | | | | | | | | | | | | | | | | | Author: | Kuboteka | | Posted: | Jun 21, 2022 11:16 | | Subject: | Re: Dear Admins, please help | | Viewed: | 61 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | In Help, Kuboteka writes:
| | In Help, peregrinator writes:
| | In Help, Kuboteka writes:
| | We have them and ask to read store terms in Baners
|
Speaking only for myself, I think something less vague than "please see store
terms" would be better
|
We have more concrete in banner (100 symbols) about long delivery period (longer
than other stores)
|
"Based in Russia, slow shipping times of 4-6 weeks" is 49 characters so would
fit into the 49 character slogan. Why not be upfront about your unusual location
and shipping policies rather than just putting them in the terms.
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Cause 99.9% read store terms before ordering and know it?
We have hundreds orders and just 1-3 person a month who didin't read terms.
And we always solve this situation to the buyer side (we send warning messages
before sending orders and our buyers answer us that they know our terms)
I dont think that it helps a lot, but ok, we can do it if it is needed.
If they don't read terms in time of checkout - I think they also don't
read anything...
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| | | | | | | | | | | | | | | | | | | | | | | Author: | tons_of_bricks | | Posted: | Jun 21, 2022 11:34 | | Subject: | Re: Dear Admins, please help | | Viewed: | 65 times | | Topic: | Help | |
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| In Help, Kuboteka writes:
| | If they don't read terms in time of checkout - I think they also don't
read anything...
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This. I put the important information in the obvious places, but don't feel
necessary to point everyone to that information through every possible way.
If a buyer isn't going to read store terms, or at the least the first few
sentences, I don't see why they'd read a banner. There's those few
that won't read anything.
Though I do suggest, if you haven't already, to put the delay timeframe in
the description of your shipping method(s).
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| | | | | | | | | | | | | | | | | | | | | | | | | Author: | Kuboteka | | Posted: | Jun 21, 2022 11:50 | | Subject: | Re: Dear Admins, please help | | Viewed: | 100 times | | Topic: | Help | |
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| In Help, firestar246 writes:
| | In Help, Kuboteka writes:
| | If they don't read terms in time of checkout - I think they also don't
read anything...
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This. I put the important information in the obvious places, but don't feel
necessary to point everyone to that information through every possible way.
If a buyer isn't going to read store terms, or at the least the first few
sentences, I don't see why they'd read a banner. There's those few
that won't read anything.
Though I do suggest, if you haven't already, to put the delay timeframe in
the description of your shipping method(s).
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We have descriptions and also we send information messages to buyers with all
info to bricklink message system when change statuses ^_^)
As I said it is a totally rare situations, 2-4/1000 orders
We love our customers cause absolutely most of them read terms and make orders,
and there are hundreds of returned customers each month (more than a half)
But we have store suspended once 3/4 months cause of people who started NSS and
even we solve problem (for example refund for the order missed by post or send
again the orders came back to us cause buyers didn't take them from the post)
don't close them but complete
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| | | | | Author: | TheCuteGiraffe | | Posted: | Jun 21, 2022 22:27 | | Subject: | Re: Dear Admins, please help | | Viewed: | 66 times | | Topic: | Help | |
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| Seems like you just need to be more upfront with postage. Some buyers are very
specific with how they want their items shipped and excatly how long they want
that to take.
Good luck in your issue,
The Cute Giraffe
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| | | | | | | Author: | Kuboteka | | Posted: | Jun 21, 2022 23:03 | | Subject: | Re: Dear Admins, please help | | Viewed: | 58 times | | Topic: | Help | |
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| In Help, TheCuteGiraffe writes:
| | Seems like you just need to be more upfront with postage. Some buyers are very
specific with how they want their items shipped and excatly how long they want
that to take.
Good luck in your issue,
The Cute Giraffe
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Thanks
We hope admins can help us soon
Or we start to need money for salary to employers and storage, it is very hard
days now...
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| | | | | | | | | Author: | Kuboteka | | Posted: | Jun 21, 2022 23:13 | | Subject: | Re: Dear Admins, please help | | Viewed: | 75 times | | Topic: | Help | |
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| In Help, Kuboteka writes:
| | In Help, TheCuteGiraffe writes:
| | Seems like you just need to be more upfront with postage. Some buyers are very
specific with how they want their items shipped and excatly how long they want
that to take.
Good luck in your issue,
The Cute Giraffe
|
Thanks
We hope admins can help us soon
Or we start to need money for salary to employers and storage, it is very hard
days now...
|
At least we need promt answer from admins here, cause we had no any answers yet.
We solved all NSS before they appeared, what is the reason of store suspending
if we are Lithuanian store for years.
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| | | | | | | | | | | Author: | pitz8008 | | Posted: | Jun 22, 2022 06:25 | | Subject: | Re: Dear Admins, please help | | Viewed: | 72 times | | Topic: | Help | |
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| In Help, Kuboteka writes:
| | In Help, Kuboteka writes:
| | In Help, TheCuteGiraffe writes:
| | Seems like you just need to be more upfront with postage. Some buyers are very
specific with how they want their items shipped and excatly how long they want
that to take.
Good luck in your issue,
The Cute Giraffe
|
Thanks
We hope admins can help us soon
Or we start to need money for salary to employers and storage, it is very hard
days now...
|
At least we need promt answer from admins here, cause we had no any answers yet.
We solved all NSS before they appeared, what is the reason of store suspending
if we are Lithuanian store for years.
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I find it outrageous this store is still suspended for 3 NSS that never should
have been allowed to be completed to begin with. If an impatient buyer can shutdown
this store, they can shut down yours as well.
There was one time I dropped off over 60 orders at the post office. Unfortunately
all of those packages got missplaced for a couple weeks. All of the buyers who
contacted me were very understanding. But if I ran into the unfortunate luck
of having three impatient buyers who didn't care to be understanding in that
situation, my store could have been shut down. Even though all the packages were
delivered. A buyer can open an NSS, the package can be delivered the next day,
and somehow a store could still get an NSS strike. And if this scenario happened
three times at once, a store is closed. How does nobody see the problem with
this system?
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| | | | | | | | | | | | | Author: | Kuboteka | | Posted: | Jun 22, 2022 06:43 | | Subject: | Re: Dear Admins, please help | | Viewed: | 83 times | | Topic: | Help | |
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| In Help, pitz8008 writes:
| | In Help, Kuboteka writes:
| | In Help, Kuboteka writes:
| | In Help, TheCuteGiraffe writes:
| | Seems like you just need to be more upfront with postage. Some buyers are very
specific with how they want their items shipped and excatly how long they want
that to take.
Good luck in your issue,
The Cute Giraffe
|
Thanks
We hope admins can help us soon
Or we start to need money for salary to employers and storage, it is very hard
days now...
|
At least we need promt answer from admins here, cause we had no any answers yet.
We solved all NSS before they appeared, what is the reason of store suspending
if we are Lithuanian store for years.
|
I find it outrageous this store is still suspended for 3 NSS that never should
have been allowed to be completed to begin with. If an impatient buyer can shutdown
this store, they can shut down yours as well.
There was one time I dropped off over 60 orders at the post office. Unfortunately
all of those packages got missplaced for a couple weeks. All of the buyers who
contacted me were very understanding. But if I ran into the unfortunate luck
of having three impatient buyers who didn't care to be understanding in that
situation, my store could have been shut down. Even though all the packages were
delivered. A buyer can open an NSS, the package can be delivered the next day,
and somehow a store could still get an NSS strike. And if this scenario happened
three times at once, a store is closed. How does nobody see the problem with
this system?
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Yes, it looks like a big problem for large stores with many orders...
We were in Feautured and Highlited stores all months last years and we afraid
every time we received NSS even we know we do best to solve the problem.
But every time this problems happened - we were in contact with Bricklink administration
and help us and we very grateful for it and hope it will be solved this time
soon
Just right now I am afraid that the reason why we have no answer from the side
of administration - that our business model include parts from Russia.
We know that Russian stores were banned because of problems with payment and
shipping
We can provide all documentation that we are Lithuanian Business, that buyers
pay to our Lithuanian account and we ship orders from our Lithuanian address.
We hope that the native of parts is not a reason to ban us as Russian store.
We always do best to our buyers and in time of NSS we solve it - make refunds
/ provide trackings of shipped / delivered orders and we can do it this time
too.
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| | | | | | | | | | | | | Author: | zorbanj | | Posted: | Jun 22, 2022 08:55 | | Subject: | Re: Dear Admins, please help | | Viewed: | 70 times | | Topic: | Help | |
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| Why is an NSS allowed at all if payment was made through PayPal?
In Help, pitz8008 writes:
| |
I find it outrageous this store is still suspended for 3 NSS that never should
have been allowed to be completed to begin with. If an impatient buyer can shutdown
this store, they can shut down yours as well.
There was one time I dropped off over 60 orders at the post office. Unfortunately
all of those packages got missplaced for a couple weeks. All of the buyers who
contacted me were very understanding. But if I ran into the unfortunate luck
of having three impatient buyers who didn't care to be understanding in that
situation, my store could have been shut down. Even though all the packages were
delivered. A buyer can open an NSS, the package can be delivered the next day,
and somehow a store could still get an NSS strike. And if this scenario happened
three times at once, a store is closed. How does nobody see the problem with
this system?
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| | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jun 22, 2022 11:16 | | Subject: | Re: Dear Admins, please help | | Viewed: | 53 times | | Topic: | Help | |
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| | | A buyer can open an NSS, the package can be delivered the next day,
and somehow a store could still get an NSS strike. And if this scenario happened
three times at once, a store is closed. How does nobody see the problem with
this system?
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The buyer has to complete the NSS don't they, leaving at least two weeks
after they filed it? It is not like they are opening a claim, getting the item
delivered and forgetting about stopping the NSS and it still happening automatically.
The buyer needs to complete it for the NSS to stand.
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| | | | | | | | | | | | | | | Author: | Kuboteka | | Posted: | Jun 22, 2022 12:49 | | Subject: | Re: Dear Admins, please help | | Viewed: | 49 times | | Topic: | Help | |
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| In Help, yorbrick writes:
| | | | A buyer can open an NSS, the package can be delivered the next day,
and somehow a store could still get an NSS strike. And if this scenario happened
three times at once, a store is closed. How does nobody see the problem with
this system?
|
The buyer has to complete the NSS don't they, leaving at least two weeks
after they filed it? It is not like they are opening a claim, getting the item
delivered and forgetting about stopping the NSS and it still happening automatically.
The buyer needs to complete it for the NSS to stand.
|
We had answer from admins and we checked all completed NSS and as we said - all
of them had tracking numbers, two of them even were delivered in time of NSS
completed...
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| | | | | | | | | | | | | | | | | Author: | yorbrick | | Posted: | Jun 22, 2022 13:42 | | Subject: | Re: Dear Admins, please help | | Viewed: | 48 times | | Topic: | Help | |
|
| In Help, Kuboteka writes:
| | In Help, yorbrick writes:
| | | | A buyer can open an NSS, the package can be delivered the next day,
and somehow a store could still get an NSS strike. And if this scenario happened
three times at once, a store is closed. How does nobody see the problem with
this system?
|
The buyer has to complete the NSS don't they, leaving at least two weeks
after they filed it? It is not like they are opening a claim, getting the item
delivered and forgetting about stopping the NSS and it still happening automatically.
The buyer needs to complete it for the NSS to stand.
|
We had answer from admins and we checked all completed NSS and as we said - all
of them had tracking numbers, two of them even were delivered in time of NSS
completed...
|
And unfortunately it will happen again and again until you either speed up delivery
(for example, by having the stock in the same country as your business) or stop
these buyers making complaints by highlighting even more clearly that there are
very extended processing times before you post orders. As mentioned yesterday,
putting a big warning in your slogan and your banner rather than just saying
"see shipping terms" would help here. It might put off a few buyers but if they
are the ones not reading terms and then complaining then maybe that is a good
thing. The "good" buyers that read and understand your delays will presumably
still place their orders. If you can reduce the numbers filing NSS even by 1
then it slows down how quickly you get the auto suspension and so gives you longer
to resolve the NSS complaints you get.
Your business model of operating inside the EU but processing in Russia might
have worked before covid and the invasion of Ukraine but with extended delivery
times now it seems to be breaking down. It will only get worse if the Kaliningrad
issues escalate and transportation between Russia and Lithuania breaks down further.
It might partly be the buyers' fault for not reading terms but the end effect
is on your store, so you need to minimise the number of complaints.
15-20 years ago there used to be a similar oroblem on ebay. Some Chinese sellers
would claim to be in the UK but in reality were posting items from China to a
UK warehouse before posting on. So while they were eventually posted within the
UK, the delays could be very long and many complaints made. Ebay finally cleaned
that up, so any Chinese sellers have to have the product in a UK warehouse if
they claim to be in the UK. Now it works much better.
|
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| | | | | | | | | | | | | | | | | | | Author: | Kuboteka | | Posted: | Jun 22, 2022 13:57 | | Subject: | Re: Dear Admins, please help | | Viewed: | 96 times | | Topic: | Help | |
|
| In Help, yorbrick writes:
| | In Help, Kuboteka writes:
| | In Help, yorbrick writes:
| | | | A buyer can open an NSS, the package can be delivered the next day,
and somehow a store could still get an NSS strike. And if this scenario happened
three times at once, a store is closed. How does nobody see the problem with
this system?
|
The buyer has to complete the NSS don't they, leaving at least two weeks
after they filed it? It is not like they are opening a claim, getting the item
delivered and forgetting about stopping the NSS and it still happening automatically.
The buyer needs to complete it for the NSS to stand.
|
We had answer from admins and we checked all completed NSS and as we said - all
of them had tracking numbers, two of them even were delivered in time of NSS
completed...
|
And unfortunately it will happen again and again until you either speed up delivery
(for example, by having the stock in the same country as your business) or stop
these buyers making complaints by highlighting even more clearly that there are
very extended processing times before you post orders. As mentioned yesterday,
putting a big warning in your slogan and your banner rather than just saying
"see shipping terms" would help here. It might put off a few buyers but if they
are the ones not reading terms and then complaining then maybe that is a good
thing. The "good" buyers that read and understand your delays will presumably
still place their orders. If you can reduce the numbers filing NSS even by 1
then it slows down how quickly you get the auto suspension and so gives you longer
to resolve the NSS complaints you get.
Your business model of operating inside the EU but processing in Russia might
have worked before covid and the invasion of Ukraine but with extended delivery
times now it seems to be breaking down. It will only get worse if the Kaliningrad
issues escalate and transportation between Russia and Lithuania breaks down further.
It might partly be the buyers' fault for not reading terms but the end effect
is on your store, so you need to minimise the number of complaints.
15-20 years ago there used to be a similar oroblem on ebay. Some Chinese sellers
would claim to be in the UK but in reality were posting items from China to a
UK warehouse before posting on. So while they were eventually posted within the
UK, the delays could be very long and many complaints made. Ebay finally cleaned
that up, so any Chinese sellers have to have the product in a UK warehouse if
they claim to be in the UK. Now it works much better.
|
You are absolutely correct and we know it and work on it.
From the February we start to preparing the process when we split storage to
make separate store in Vilnius and the second selling store in Russia just for
Russian customers.
But it is a large changes with large ammount of money needed for all steps and
we can't do it momently.
Now we are in process to finish the first step - own websyte to sell parts in
Russia to have some additional profit for future changes.
It will take about a month more.
Than we will start to earn and find money for growing our inventories to make
wide stock for both stores. It can take 2-3 months.
Finaly about a month will take the process to open storage in Vilnius and manage
all processes.
We hope that at the end of this year / begining of next one we will have our
worldwide business full in Vilnius.
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| | | | | |
| | | | | Author: | CE_Tanja | | Posted: | Jun 22, 2022 12:39 | | Subject: | Re: Dear Admins, please help | | Viewed: | 91 times | | Topic: | Help | |
|
|
BrickLink
ID CardCE_Tanja
|
Location:  USA, California |
| Member Since |
Contact |
Type |
Status |
| Feb 17, 2021 |
 |
Admin |
|
|
| BrickLink Administrator |
|
| Dear Kuboteka,
We understand your concern.
We would like to stress that the initial course of action in order to remove
the NSS alerts is to contact buyers directly. The Help Desk is a secondary source
for when buyers are not replying and/ or other emergencies occur. Extended waiting
times is unfortunately a serious inconvenience for buyers and we would advise
looking into ways of reducing buyer waiting time which will in turn reduce the
number of NSSs.
We have replied in more detail to the ticket you created in the Help Desk.
In Help, Kuboteka writes:
| | Hello, we have our store suspended because of completed NSS that has tracking
and was delivered to our customer some time before he completed this NSS.
We provide all info about this NSS at Help Desk, if you need more info please
write us.
We have a top-50 store on bricklink with hundreds of orders a month and we always
ship our orders and always solve any problems with our orders.
Please answer on the ticket asap, cause our customers are worried cause of suspended
store (that thay will not receive orders they placed, but they will)
And cause we need to sell our parts (we have 15 employes now whom we need to
pay salary)
It is auful to lose money cause of buyer who can stop NSS after he receive his
order.
Thanks a lot for your help
We always work for our customers and hope you know it.
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| | | | | | | | | |
| | | | | | | Author: | Kuboteka | | Posted: | Jun 22, 2022 12:48 | | Subject: | Re: Dear Admins, please help | | Viewed: | 67 times | | Topic: | Help | |
|
| In Help, CE_Tanja writes:
| | Dear Kuboteka,
We understand your concern.
We would like to stress that the initial course of action in order to remove
the NSS alerts is to contact buyers directly. The Help Desk is a secondary source
for when buyers are not replying and/ or other emergencies occur. Extended waiting
times is unfortunately a serious inconvenience for buyers and we would advise
looking into ways of reducing buyer waiting time which will in turn reduce the
number of NSSs.
We have replied in more detail to the ticket you created in the Help Desk.
|
Thanks a lot, we love you so much that you answered!
We always try to contact buyers.
I checked ticked answer - all 3 completed NSS had tracking before they completed
it...
Thats the main problem - orders shipped but buyers who we contacted with - complete
NSS instead of Cancel it.
We know that sometimes they did it just because didn't know the difference
clear...
But we always contact with buyers and try to solve any problem asap
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Lithuania, Vilnius
United Kingdom, England
Australia, Victoria
