| Discussion Forum: Thread 322774 |
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| | | Author: | Schnockse  | | Posted: | Jun 21, 2022 04:15 | | Subject: | Store I ordered from got suspended | | Viewed: | 204 times | | Topic: | Help | |
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| Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
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| | | | | Author: | Stellar | | Posted: | Jun 21, 2022 04:32 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 68 times | | Topic: | Help | |
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| In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello,
How did you pay for your order? If PayPal you can be safe 180 days since payment
is done to open a claim.
But this store has 15000+ Feedback and 29000+ orders, and its known to have very
long shipping times, multiple weeks, and gets a lots of NSS alerts and with 3
BrickLink closes the store automatically.
Most neutrals and negative is for taking a month or more to be delivered, so
if you are ok waiting then I think you can wait for this particular store.
Sergio
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| | | | | Author: | Kuboteka | | Posted: | Jun 21, 2022 05:05 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 113 times | | Topic: | Help | |
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| In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello!
We wait for answer from administration to reopen store, but all orders are in
process as we have in store terms and going to our customers.
We have longer two-step delivery explainded in our store terms, we warn that
delivery takes time. But some customers don't want to read terms in time
of checkout so sometimes store is suspended about shipped orders.
But all our orders come to our customers (in timeframe we provide in terms) and
we always solve any problem happened (refund for missed order or parts)
Thanks for the patience
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| | | | | | | Author: | Schnockse | | Posted: | Jun 21, 2022 17:11 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 61 times | | Topic: | Help | |
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| In Help, Kuboteka writes:
| | In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello!
We wait for answer from administration to reopen store, but all orders are in
process as we have in store terms and going to our customers.
We have longer two-step delivery explainded in our store terms, we warn that
delivery takes time. But some customers don't want to read terms in time
of checkout so sometimes store is suspended about shipped orders.
But all our orders come to our customers (in timeframe we provide in terms) and
we always solve any problem happened (refund for missed order or parts)
Thanks for the patience
|
Thank you for your answer!
I read your terms carefully and was prepared to wait !
But the suspension scared me a bit BC your whole site was just gone.
Your response lifted a great weight from me and I am excited for my order!
Thank you very much!
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| | | | | | | | | Author: | Kuboteka | | Posted: | Jun 21, 2022 23:09 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 53 times | | Topic: | Help | |
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| In Help, Schnockse writes:
| | In Help, Kuboteka writes:
| | In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
Regards!
|
Hello!
We wait for answer from administration to reopen store, but all orders are in
process as we have in store terms and going to our customers.
We have longer two-step delivery explainded in our store terms, we warn that
delivery takes time. But some customers don't want to read terms in time
of checkout so sometimes store is suspended about shipped orders.
But all our orders come to our customers (in timeframe we provide in terms) and
we always solve any problem happened (refund for missed order or parts)
Thanks for the patience
|
Thank you for your answer!
I read your terms carefully and was prepared to wait !
But the suspension scared me a bit BC your whole site was just gone.
Your response lifted a great weight from me and I am excited for my order!
Thank you very much!
|
Thanks a lot!
We hope admins can help us soon...
Now we are ignored for two days
Hope it can be solved and that delay is not cause a part of our business is in
Russia...
It will be very strange of so, because we are officially in Lithuania and we
work this way for years and the process wasn't changes after things happens...
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| | | | | Author: | yorbrick | | Posted: | Jun 21, 2022 06:04 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 63 times | | Topic: | Help | |
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| In Help, Schnockse writes:
| | Hello!
Im a little lost now. 3 Weeks ago I ordered and paid nearly 200 Euro worth of
pieces from a Store named Kuboteka. They wrote on their Storesite that orders
take time etc. so I wasnt concerned about the delivery. They had mostly positive
feedback and many transactions too.
Yesterday I checked on my order and only saw that the store was suspended. My
Order has still the "packed" Status. I wrote them about it and got no answer.
Should I just wait longer or try to get my money back as soon as possible?
|
That is the downside of buying from a store located in Russia, that has to ship
first into the EU (Lithuania) before sending the parcel on.
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| | | | | Author: | Nicolasamico37 | | Posted: | Jun 21, 2022 09:24 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 80 times | | Topic: | Help | |
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| Hi,
Just be patient 
I bought from them a just few times and I totally understand why the shipping
process is as long. I was really surprised the first time, but everything is
explain in their terms and conditions. Now, I am waiting for my third order and
I will be as patient as I can be  And I am pretty sure they would have a positive
feedback from me after this order !
Don't forget to read terms (and eventually last feedbacks) on every store
you want to buy from. if you don't agree with, change store. Some sellers
don't write anything in their terms, so if you have any question, do not
hesitate to ask them before buying !
Sincerely,
Nicolas
LAPINOU BRICKS
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| | | | | Author: | TheCuteGiraffe | | Posted: | Jun 21, 2022 22:23 | | Subject: | Re: Store I ordered from got suspended | | Viewed: | 39 times | | Topic: | Help | |
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| They are going through an issue in the forums at the moment. Give them some time
to sort it out. It'll get sorted out eventually.
(:
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