| Discussion Forum: Thread 319946 |
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| | | Author: | mbryson1  | | Posted: | Apr 16, 2022 18:22 | | Subject: | Too many status options available to sellers | | Viewed: | 161 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| From the perspective of a very new buyer, there are too many status options available
to sellers.
In my situation, I instantly paid for an order. After a week, the seller updated
the order status from "paid" to "processing." As a result, I am unable to submit
a NSS complaint until 1 week after the seller updated the order status, even
though there has been no material change and the only action to date is my payment.
(And yes, I did reach out to the seller, but never received a response).
There is still 1 more day before the 2nd week expires, and the seller will have
the opportunity to use another of the many status options available to delay
the NSS complaint another week. I imagine this could continue and prohibit me
from ever initiating the NSS process.
My suggestion is that BrickLink change this functionality so that once an order
is "paid" a seller cannot update the status to earlier in the timeline. The
only options available after "paid" should be "packed" and "shipped." There
should be no reason for an order to be "processing," which indicates the seller
is creating an invoice, after the order has been paid.
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| | | | | Author: | Vosblokjes | | Posted: | Apr 17, 2022 01:22 | | Subject: | Re: Too many status options available to sellers | | Viewed: | 81 times | | Topic: | Suggestions | |
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| In Suggestions, mbryson1 writes:
| | From the perspective of a very new buyer, there are too many status options available
to sellers.
In my situation, I instantly paid for an order. After a week, the seller updated
the order status from "paid" to "processing." As a result, I am unable to submit
a NSS complaint until 1 week after the seller updated the order status, even
though there has been no material change and the only action to date is my payment.
(And yes, I did reach out to the seller, but never received a response).
There is still 1 more day before the 2nd week expires, and the seller will have
the opportunity to use another of the many status options available to delay
the NSS complaint another week. I imagine this could continue and prohibit me
from ever initiating the NSS process.
My suggestion is that BrickLink change this functionality so that once an order
is "paid" a seller cannot update the status to earlier in the timeline. The
only options available after "paid" should be "packed" and "shipped." There
should be no reason for an order to be "processing," which indicates the seller
is creating an invoice, after the order has been paid.
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Are you sure about this?
Help page says "At least 7 days have passed from the order submission date (since
the order was last submitted or updated)."
And altering a status is not the same as updating an order.
So I think you should still be able to file the NSS at this moment.
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| | | | | Author: | pollie1213 | | Posted: | Apr 26, 2022 10:54 | | Subject: | Re: Too many status options available to sellers | | Viewed: | 52 times | | Topic: | Suggestions | |
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| The problem is not that a Seller has too many statusses to choose from. The problem
is that a Payment status is used by BL within the Order status.
Order Status should be:
Pending
Processing
Processed or Packed
Shipped
Completed (if you like)
Returned
Cancelled
Payment status:
Pending
Sent
Paid or Payment received
Bounced
(Partially) Refunded
If the order was Paid through onsite Payment that should result in Paid in the
Payment Status.
Order status can then still be Pending, as I as a seller have not started processing
the order yet.
NSS should be based upon Payment status, not Order status.
I as a seller find it extremly anoying that my order status is set to Paid, and
that I cannot set it to Pending or processing without switching all kind of order
status around.
Payment and Order status are 2 different things.
In Suggestions, mbryson1 writes:
| | From the perspective of a very new buyer, there are too many status options available
to sellers.
In my situation, I instantly paid for an order. After a week, the seller updated
the order status from "paid" to "processing." As a result, I am unable to submit
a NSS complaint until 1 week after the seller updated the order status, even
though there has been no material change and the only action to date is my payment.
(And yes, I did reach out to the seller, but never received a response).
There is still 1 more day before the 2nd week expires, and the seller will have
the opportunity to use another of the many status options available to delay
the NSS complaint another week. I imagine this could continue and prohibit me
from ever initiating the NSS process.
My suggestion is that BrickLink change this functionality so that once an order
is "paid" a seller cannot update the status to earlier in the timeline. The
only options available after "paid" should be "packed" and "shipped." There
should be no reason for an order to be "processing," which indicates the seller
is creating an invoice, after the order has been paid.
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| | | | | | | Author: | 1001bricks | | Posted: | Apr 26, 2022 11:22 | | Subject: | Re: Too many status options available to sellers | | Viewed: | 43 times | | Topic: | Suggestions | |
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| | | I as a seller find it extremly anoying that my order status is set to Paid, and
that I cannot set it to Pending or processing without switching all kind of order
status around.
Payment and Order status are 2 different things.
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Yes but no...
If an Order is Paid it must be automatically Packed (or such closed status),
so the buyer cannot add to it, and the seller cannot remove items for example.
But if FULLY refunded, it should retrieve either Pending or such.
In short, payment and order status are linked somewhere.
It's more or less how it works right now.
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| | | | | | | | | Author: | pollie1213 | | Posted: | Apr 30, 2022 05:34 | | Subject: | Re: Too many status options available to sellers | | Viewed: | 42 times | | Topic: | Suggestions | |
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| No, I do not agree.
What you describe below can be set on Paid payment status. If an order is PAID
you cannot add to it. Because we do this on Order status now, does not mean it
is the right way.
It is not that you cannot add to the order because the seller already packed
it, you cannot add to the order because the order is Paid for. (therefore the
block should be on payment status, not order status)
In a similar way, if you did not pay for the order, and payment status is pending,
but seller already Packed your order, you also cannot add to it. But now the
block is on the Order status.
In my opinion these are 2 different situations, where Bricklink now "misuses"
the order status for a payment status change.
In Suggestions, 1001bricks writes:
| | | | I as a seller find it extremly anoying that my order status is set to Paid, and
that I cannot set it to Pending or processing without switching all kind of order
status around.
Payment and Order status are 2 different things.
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Yes but no...
If an Order is Paid it must be automatically Packed (or such closed status),
so the buyer cannot add to it, and the seller cannot remove items for example.
But if FULLY refunded, it should retrieve either Pending or such.
In short, payment and order status are linked somewhere.
It's more or less how it works right now.
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