Discussion Forum: Thread 319379

 Author: supersympa View Messages Posted By supersympa
 Posted: Apr 4, 2022 03:51
 Subject: item removal
 Viewed: 117 times
 Topic: Technical Issues
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supersympa (1237)

Location:  Sweden, Stockholm
Member Since Contact Type Status
Jan 27, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: SuperSympa's store
I have remove one item from an order that I did not have when I packed.
looks like the buyer did not receive the item removal request to accept, and
I cannot change anything to the order.

Both buyer and me (seller) agreed on this.

Can an admin change the order so it is correct?
(Not sure I shall post order number here?)

Thanks
E
 Author: Stellar View Messages Posted By Stellar
 Posted: Apr 4, 2022 05:34
 Subject: Re: item removal
 Viewed: 44 times
 Topic: Technical Issues
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Stellar (3527)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
BrickLink Discussions Moderator (?)
In Technical Issues, supersympa writes:
  I have remove one item from an order that I did not have when I packed.
looks like the buyer did not receive the item removal request to accept, and
I cannot change anything to the order.

Both buyer and me (seller) agreed on this.

Can an admin change the order so it is correct?
(Not sure I shall post order number here?)

Thanks
E

Send this link to your buyer:

https://www.bricklink.com/retractOrderItem.asp

There your buyer should see the request pending if you did it correctly.
 Author: BricksMama View Messages Posted By BricksMama
 Posted: Apr 5, 2022 00:25
 Subject: Re: item removal
 Viewed: 34 times
 Topic: Technical Issues
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BricksMama (2594)

Location:  Canada, British Columbia
Member Since Contact Type Status
May 23, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BC Bricks Mama
In Technical Issues, supersympa writes:
  I have remove one item from an order that I did not have when I packed.
looks like the buyer did not receive the item removal request to accept, and
I cannot change anything to the order.

Both buyer and me (seller) agreed on this.

Can an admin change the order so it is correct?
(Not sure I shall post order number here?)

Thanks
E

I tell buyers to click on My BL and then click on My Activity and they will find
the item removal request there.

~Cindy