| Discussion Forum: Thread 319232 |
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| | | Author: | Biggie_Bricks  | | Posted: | Apr 1, 2022 01:38 | | Subject: | Buyer filed PP claim for "delayed shipping" | | Viewed: | 196 times | | Topic: | Problem Order | |
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| Hi Everyone,
So a customer of mine just filed a vague Paypal claim against me on an order,
without any attempt at contacting me first. After reaching out to him about the
issue, he says the reason for his claim is because of "delayed shipping."
The order was placed on March 20th at 5pm and shipped out during lunchtime on
March 28th. I'll admit this is a fairly long wait period, but not an unexpected
one.
My store terms state: "I typically ship out small orders within 7 days,
however, it could take longer if I am away from my inventory."
I work two jobs on top of Bricklink, so I really don't have the opportunity
to go to the post office more than once per week, which is why I include the
statement above in my terms. I make no claims of fast shipping!
The buyer only wants $5 back, but I'm conflicted on what to do here. The
buyer has no right to demand this money, as far as I understand Bricklink rules?
I fear that if I refuse him and say he agreed to those terms when placing the
order, he'll just leave me bad feedback. I'm not seeing any options where
I don't get burned in this situation.
I recognize the sum is small, but I wanted to hear other seller's opinion
on this because this kind of problem can arise in the future with any order,
for any price.
New users are a dangerous bunch!
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| | | | | Author: | tons_of_bricks | | Posted: | Apr 1, 2022 06:26 | | Subject: | Re: Buyer filed PP claim for "delayed shipping" | | Viewed: | 82 times | | Topic: | Problem Order | |
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| Explain to him the reason for delay as you did here, point out that phrase in
your store terms, and politely tell him there is no basis for claim. If he leaves
negative feedback, simply respond to it, and while it will hurt the percentage
shown on your store page, most people should see through it and it shouldn't
hurt your reputation.
I had a very similar case once. Due to bad weather, it took us a little longer
than our 5 days to ship out a few orders. We contacted the customers and explained
the situation. One customer requested to cancel (which we obliged), but one newer
customer decided to start a paypal claim against us AFTER the order was delivered
to him, basically on the grounds that we broke our store terms regarding shipping
times. It was a large order, and he wanted the full amount, not just shipping.
Paypal sided with us, and the customer never left feedback.
I hope all works out for you!
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USA, Ohio
