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| | | Author: | Bricks_4_Days  | | Posted: | Feb 28, 2022 15:04 | | Subject: | Buyer requested to cancel order… | | Viewed: | 191 times | | Topic: | Feedback | |
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| Hi,
I just had a buyer place an order and then request to cancel the order after
I sent them their invoice. They did not pay for the order yet, of course. Before
I could cancel the order they left me neutral feedback simply stating, “I would
like to cancel this order.” Is there a way for me to get this neutral feedback
removed?
Thanks,
Jeff
Bricks 4 Days
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| | | | | Author: | wildchicken13 | | Posted: | Feb 28, 2022 15:06 | | Subject: | Re: Buyer requested to cancel order… | | Viewed: | 42 times | | Topic: | Feedback | |
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| In Feedback, Bricks_4_Days writes:
| | Hi,
I just had a buyer place an order and then request to cancel the order after
I sent them their invoice. They did not pay for the order yet, of course. Before
I could cancel the order they left me neutral feedback simply stating, “I would
like to cancel this order.” Is there a way for me to get this neutral feedback
removed?
Thanks,
Jeff
Bricks 4 Days
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Politely ask the buyer to remove their feedback.
If that fails, https://www.bricklink.com/feedbackDel.asp
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| | | | | | | Author: | Bricks_4_Days | | Posted: | Feb 28, 2022 15:08 | | Subject: | Re: Buyer requested to cancel order… | | Viewed: | 48 times | | Topic: | Feedback | |
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| In Feedback, wildchicken13 writes:
| | In Feedback, Bricks_4_Days writes:
| | Hi,
I just had a buyer place an order and then request to cancel the order after
I sent them their invoice. They did not pay for the order yet, of course. Before
I could cancel the order they left me neutral feedback simply stating, “I would
like to cancel this order.” Is there a way for me to get this neutral feedback
removed?
Thanks,
Jeff
Bricks 4 Days
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Politely ask the buyer to remove their feedback.
If that fails, https://www.bricklink.com/feedbackDel.asp
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Thanks!
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| | | | | Author: | SezaR | | Posted: | Feb 28, 2022 15:20 | | Subject: | Re: Buyer requested to cancel order… | | Viewed: | 47 times | | Topic: | Feedback | |
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| The only way to get this feedback removed is
- submit a NPB, then COMPLETE it.
- request the buyer to remove the feedback by giving the link
https://www.bricklink.com/feedbackDel.asp
Bricklink will not remove the feedback for you.
If you have already cancelled the order, you made a mistake and now, you cannot
open a NPB anymore. I always request the buyer to leave a positive feedback (by
writing a good message and explain that buyer is supposed to pay for order and
if he is not sure, he should not submit an order...this is not a fault of seller),
then I cancel. If he does not leave a positive feedback, I complete the NPB and
any feedback they leave will automatically gets removed.
In Feedback, Bricks_4_Days writes:
| | Hi,
I just had a buyer place an order and then request to cancel the order after
I sent them their invoice. They did not pay for the order yet, of course. Before
I could cancel the order they left me neutral feedback simply stating, “I would
like to cancel this order.” Is there a way for me to get this neutral feedback
removed?
Thanks,
Jeff
Bricks 4 Days
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| | | | | | | Author: | Adjour | | Posted: | Feb 28, 2022 16:12 | | Subject: | Re: Buyer requested to cancel order… | | Viewed: | 58 times | | Topic: | Feedback | |
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| In Feedback, SezaR writes:
| | The only way to get this feedback removed is
- submit a NPB, then COMPLETE it.
- request the buyer to remove the feedback by giving the link
https://www.bricklink.com/feedbackDel.asp
Bricklink will not remove the feedback for you.
If you have already cancelled the order, you made a mistake and now, you cannot
open a NPB anymore. I always request the buyer to leave a positive feedback (by
writing a good message and explain that buyer is supposed to pay for order and
if he is not sure, he should not submit an order...this is not a fault of seller),
then I cancel. If he does not leave a positive feedback, I complete the NPB and
any feedback they leave will automatically gets removed.
In Feedback, Bricks_4_Days writes:
| | Hi,
I just had a buyer place an order and then request to cancel the order after
I sent them their invoice. They did not pay for the order yet, of course. Before
I could cancel the order they left me neutral feedback simply stating, “I would
like to cancel this order.” Is there a way for me to get this neutral feedback
removed?
Thanks,
Jeff
Bricks 4 Days
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DO THIS.
Do not trust that they will change or remove feedback even if they say they will
until its DONE.
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| | | | | | | Author: | Brick_Qc | | Posted: | Feb 28, 2022 17:06 | | Subject: | Re: Buyer requested to cancel order… | | Viewed: | 37 times | | Topic: | Feedback | |
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| In Feedback, SezaR writes:
| | The only way to get this feedback removed is
- submit a NPB, then COMPLETE it.
- request the buyer to remove the feedback by giving the link
https://www.bricklink.com/feedbackDel.asp
Bricklink will not remove the feedback for you.
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Just my two cents. In the FB removal rules :
- Feedback system is being used to send messages.
So yes, under BL rules, the admins can remove it.
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| | | | | | | | | Author: | SezaR | | Posted: | Feb 28, 2022 17:13 | | Subject: | Re: Buyer requested to cancel order… | | Viewed: | 53 times | | Topic: | Feedback | |
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| In Feedback, Brick_Qc writes:
| | In Feedback, SezaR writes:
| | The only way to get this feedback removed is
- submit a NPB, then COMPLETE it.
- request the buyer to remove the feedback by giving the link
https://www.bricklink.com/feedbackDel.asp
Bricklink will not remove the feedback for you.
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Just my two cents. In the FB removal rules :
- Feedback system is being used to send messages.
So yes, under BL rules, the admins can remove it.
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Oh I forgot this reason to remove feedback was added few months ago. Do this!
But...
The buyer can then submit another neutral feedback again by writing something
like "Thanks". There are still few turn-arounds
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| | | | | Author: | yorbrick | | Posted: | Feb 28, 2022 15:21 | | Subject: | Re: Buyer requested to cancel order… | | Viewed: | 42 times | | Topic: | Feedback | |
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| In Feedback, Bricks_4_Days writes:
| | Hi,
I just had a buyer place an order and then request to cancel the order after
I sent them their invoice. They did not pay for the order yet, of course. Before
I could cancel the order they left me neutral feedback simply stating, “I would
like to cancel this order.” Is there a way for me to get this neutral feedback
removed?
Thanks,
Jeff
Bricks 4 Days
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Have you cancelled it already? If not, ask them to remove the feedback and if
they don't then file NPB as that will remove their feedback.
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| | | | | Author: | 1001bricks | | Posted: | Feb 28, 2022 16:30 | | Subject: | Re: Buyer requested to cancel order… | | Viewed: | 45 times | | Topic: | Feedback | |
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| In Feedback, Bricks_4_Days writes:
| | Hi,
I just had a buyer place an order and then request to cancel the order after
I sent them their invoice. They did not pay for the order yet, of course. Before
I could cancel the order they left me neutral feedback simply stating, “I would
like to cancel this order.” Is there a way for me to get this neutral feedback
removed?
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No - accept, kindly ask for removal, and hope for the best.
They can post any feedback any time for any reason.
You too.
That's how human interactions are (on a very simplified level).
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| | | | | | | Author: | zorbanj | | Posted: | Feb 28, 2022 16:45 | | Subject: | Re: Buyer requested to cancel order… | | Viewed: | 48 times | | Topic: | Feedback | |
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| Really?
Buyer places an order, cancels it without paying and then has the nerve to leave
neutral feedback.
Feedback shouldn't even be allowed in this situation.
The original poster should complete an NPB so this bogus feedback is automatically
removed by the system.
In Feedback, 1001bricks writes:
| | In Feedback, Bricks_4_Days writes:
| | Hi,
I just had a buyer place an order and then request to cancel the order after
I sent them their invoice. They did not pay for the order yet, of course. Before
I could cancel the order they left me neutral feedback simply stating, “I would
like to cancel this order.” Is there a way for me to get this neutral feedback
removed?
|
No - accept, kindly ask for removal, and hope for the best.
They can post any feedback any time for any reason.
You too.
That's how human interactions are (on a very simplified level).
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