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| | | Author: | scurry64  | | Posted: | Feb 17, 2022 08:50 | | Subject: | (Cancelled) | | Viewed: | 182 times | | Topic: | Terms and Policies | |
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| | (Cancelled) |
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| | | | | Author: | peregrinator | | Posted: | Feb 17, 2022 09:00 | | Subject: | Re: Excessive Fee? | | Viewed: | 88 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
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Is it possible that it was a $1.00 fee per lot if the lot is under $1.00?
You have seven lots and the additional fee is $7.00 so it works out.
I agree that the fee is excessive in any case. Unfortunately buyers don't
have a lot of power where order cancellation is concerned.
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| | | | | | | Author: | peregrinator | | Posted: | Feb 17, 2022 09:06 | | Subject: | Re: Excessive Fee? | | Viewed: | 63 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, peregrinator writes:
| | In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
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Is it possible that it was a $1.00 fee per lot if the lot is under $1.00?
You have seven lots and the additional fee is $7.00 so it works out.
I agree that the fee is excessive in any case. Unfortunately buyers don't
have a lot of power where order cancellation is concerned.
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Wow I just had a look at the seller's terms. Openly admitting that you don't
bother checking whether your parts are Lego or not?
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| | | | | | | | | Author: | tons_of_bricks | | Posted: | Feb 17, 2022 09:10 | | Subject: | Re: Excessive Fee? | | Viewed: | 60 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, peregrinator writes:
| | In Terms and Policies, peregrinator writes:
| | In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
|
Is it possible that it was a $1.00 fee per lot if the lot is under $1.00?
You have seven lots and the additional fee is $7.00 so it works out.
I agree that the fee is excessive in any case. Unfortunately buyers don't
have a lot of power where order cancellation is concerned.
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Wow I just had a look at the seller's terms. Openly admitting that you don't
bother checking whether your parts are Lego or not?
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That should get their store banned, as this is a Lego only site.
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| | | | | | | | | Author: | scurry64 | | Posted: | Feb 17, 2022 09:10 | | Subject: | Re: Excessive Fee? | | Viewed: | 54 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, peregrinator writes:
| | In Terms and Policies, peregrinator writes:
| | In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
|
Is it possible that it was a $1.00 fee per lot if the lot is under $1.00?
You have seven lots and the additional fee is $7.00 so it works out.
I agree that the fee is excessive in any case. Unfortunately buyers don't
have a lot of power where order cancellation is concerned.
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Wow I just had a look at the seller's terms. Openly admitting that you don't
bother checking whether your parts are Lego or not?
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Yeah. He's definitely going on my "Dislike" list.
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| | | | | | | Author: | scurry64 | | Posted: | Feb 17, 2022 09:08 | | Subject: | Re: Excessive Fee? | | Viewed: | 59 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, peregrinator writes:
| | In Terms and Policies, scurry64 writes:
Is it possible that it was a $1.00 fee per lot if the lot is under $1.00?
You have seven lots and the additional fee is $7.00 so it works out.
I agree that the fee is excessive in any case. Unfortunately buyers don't
have a lot of power where order cancellation is concerned.
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Here is a direct quote from the seller's Store Terms and Conditions:
"PayPal/ Brick Owl charges fees. In order to make up for those and the cost
of shipping materials, there will always be a $1.00 fee added on all orders less
than $1,000."
I can't wrap my head around a $7.00 fee on a $5.00 order.
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| | | | | Author: | yorbrick | | Posted: | Feb 17, 2022 09:32 | | Subject: | Re: Excessive Fee? | | Viewed: | 66 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
I think this charge is excessive especially since it isn't disclosed in the
Store Terms. I've messaged the seller a short time ago. He hasn't had
much time to respond. So, I wanted to get feedback from more experienced users.
Is this okay? Should I request to cancel the order if he doesn't offer to
refund $6.00 of the $7.00? How would you handle the situation?
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If you think it is excessive, then why did you pay it?
Either query it BEFORE paying it or live with it. Don't pay for an order
agreeing to the charges then complain about the amount paid afterwards.
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| | | | | | | Author: | scurry64 | | Posted: | Feb 17, 2022 09:39 | | Subject: | Re: Excessive Fee? | | Viewed: | 46 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, yorbrick writes:
| | In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
I think this charge is excessive especially since it isn't disclosed in the
Store Terms. I've messaged the seller a short time ago. He hasn't had
much time to respond. So, I wanted to get feedback from more experienced users.
Is this okay? Should I request to cancel the order if he doesn't offer to
refund $6.00 of the $7.00? How would you handle the situation?
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If you think it is excessive, then why did you pay it?
Either query it BEFORE paying it or live with it. Don't pay for an order
agreeing to the charges then complain about the amount paid afterwards.
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I thought I was paying a $1.00 fee, not a $7.00 fee.
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| | | | | | | | | Author: | psusaxman2000 | | Posted: | Feb 17, 2022 09:43 | | Subject: | Re: Excessive Fee? | | Viewed: | 53 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, scurry64 writes:
| | In Terms and Policies, yorbrick writes:
| | In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
I think this charge is excessive especially since it isn't disclosed in the
Store Terms. I've messaged the seller a short time ago. He hasn't had
much time to respond. So, I wanted to get feedback from more experienced users.
Is this okay? Should I request to cancel the order if he doesn't offer to
refund $6.00 of the $7.00? How would you handle the situation?
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If you think it is excessive, then why did you pay it?
Either query it BEFORE paying it or live with it. Don't pay for an order
agreeing to the charges then complain about the amount paid afterwards.
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My guess is that it is an issue with the way the seller setup the rule and it
is per lot as others have mentioned.
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I thought I was paying a $1.00 fee, not a $7.00 fee.
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| | | | | Author: | edk | | Posted: | Feb 17, 2022 09:39 | | Subject: | Re: Excessive Fee? | | Viewed: | 60 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
I think this charge is excessive especially since it isn't disclosed in the
Store Terms. I've messaged the seller a short time ago. He hasn't had
much time to respond. So, I wanted to get feedback from more experienced users.
Is this okay? Should I request to cancel the order if he doesn't offer to
refund $6.00 of the $7.00? How would you handle the situation?
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I see the $1 mentioned but nothing else to add another $6. I for sure would Not
pay a $7 fee . It sounds like a valid reason to cancel per BL site terms. I also
agree with another comment regarding selling non lego parts.
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| | | | | Author: | brickerking | | Posted: | Feb 17, 2022 09:45 | | Subject: | Re: Excessive Fee? | | Viewed: | 69 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
I think this charge is excessive especially since it isn't disclosed in the
Store Terms. I've messaged the seller a short time ago. He hasn't had
much time to respond. So, I wanted to get feedback from more experienced users.
Is this okay? Should I request to cancel the order if he doesn't offer to
refund $6.00 of the $7.00? How would you handle the situation?
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Patience is a virtue. At this point I would give the seller a chance to respond
rather than post about it in the forum.
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| | | | | | | Author: | scurry64 | | Posted: | Feb 17, 2022 09:58 | | Subject: | Re: Excessive Fee? | | Viewed: | 60 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, gogogovro writes:
| | In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
I think this charge is excessive especially since it isn't disclosed in the
Store Terms. I've messaged the seller a short time ago. He hasn't had
much time to respond. So, I wanted to get feedback from more experienced users.
Is this okay? Should I request to cancel the order if he doesn't offer to
refund $6.00 of the $7.00? How would you handle the situation?
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Patience is a virtue. At this point I would give the seller a chance to respond
rather than post about it in the forum.
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I merely asked for advice and opinions. I didn't identify the seller's
store, nor did I say anything negative about the seller, or his store. I don't
plan to take any action until I get a response from the seller.
Are you saying that I shouldn't ask for advice on the forum?
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| | | | | | | | | Author: | Brick_Qc | | Posted: | Feb 17, 2022 10:06 | | Subject: | Re: Excessive Fee? | | Viewed: | 79 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, scurry64 writes:
| | In Terms and Policies, gogogovro writes:
| | In Terms and Policies, scurry64 writes:
| | I placed a $5.00 order (see attachment). I checked the Store Terms before I paid
and I was fine with the $1.00 fee to cover PayPal and BrickLink fees that were
mentioned in the terms (see attachment). I didn't think about it again until
this morning when I realized I was charged a $7.00 "Additional Charge".
I think this charge is excessive especially since it isn't disclosed in the
Store Terms. I've messaged the seller a short time ago. He hasn't had
much time to respond. So, I wanted to get feedback from more experienced users.
Is this okay? Should I request to cancel the order if he doesn't offer to
refund $6.00 of the $7.00? How would you handle the situation?
|
Patience is a virtue. At this point I would give the seller a chance to respond
rather than post about it in the forum.
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I merely asked for advice and opinions. I didn't identify the seller's
store, nor did I say anything negative about the seller, or his store. I don't
plan to take any action until I get a response from the seller.
Are you saying that I shouldn't ask for advice on the forum?
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The store's info is on your screen capture.
BTW, the store has 59 orders in the last 6 months, got 10 positive FB, 1 neutral
and one negative...WOW
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| | | | | | | | | Author: | brickerking | | Posted: | Feb 17, 2022 11:33 | | Subject: | Re: Excessive Fee? | | Viewed: | 69 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, scurry64 writes:
| | Are you saying that I shouldn't ask for advice on the forum?
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Sorry, advice on what? You already sent an email to the seller and are waiting
on a reply. How can we advise you? When you get a reply or don't get a reply
after a few days we will be much better equipped to advise you.
| | I've messaged the seller a short time ago. He hasn't had much time to respond.
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At this point, I'm just advising to wait on a reply from the seller.
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| | | | | | | | | | | Author: | scurry64 | | Posted: | Feb 17, 2022 13:40 | | Subject: | Re: Excessive Fee? | | Viewed: | 62 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, gogogovro writes:
| | In Terms and Policies, scurry64 writes:
| | Are you saying that I shouldn't ask for advice on the forum?
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Sorry, advice on what? You already sent an email to the seller and are waiting
on a reply. How can we advise you? When you get a reply or don't get a reply
after a few days we will be much better equipped to advise you.
| | I've messaged the seller a short time ago. He hasn't had much time to respond.
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At this point, I'm just advising to wait on a reply from the seller.
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The matter is settled.
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| | | | | Author: | ManyMiniBricks | | Posted: | Feb 17, 2022 10:22 | | Subject: | Re: (Cancelled) | | Viewed: | 61 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, scurry64 writes:
I wouldn't even wait for a reply from the seller. Start a PayPal claim and
get your money back. Seller openly says in their terms that they're not selling
LEGO (which is what you bought) and won't check to see if the parts are genuine
or not. Read their feedback.
Store needs to be closed. If I have the couple parts you need message me and
ill ship them to you.
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| | | | | | | Author: | brickerking | | Posted: | Feb 17, 2022 11:42 | | Subject: | Re: (Cancelled) | | Viewed: | 53 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, ManyMiniBricks writes:
| | In Terms and Policies, scurry64 writes:
I wouldn't even wait for a reply from the seller. Start a PayPal claim and
get your money back. Seller openly says in their terms that they're not selling
LEGO (which is what you bought) and won't check to see if the parts are genuine
or not. Read their feedback.
Store needs to be closed. If I have the couple parts you need message me and
ill ship them to you.
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| | | | | | | Author: | antant7 | | Posted: | Feb 17, 2022 11:42 | | Subject: | Re: (Cancelled) | | Viewed: | 60 times | | Topic: | Terms and Policies | |
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| In Terms and Policies, ManyMiniBricks writes:
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Store needs to be closed. If I have the couple parts you need message me and
ill ship them to you.
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Talking about terms, this offer, as well intended as it may be, may land you
in trouble. The "correct" way would be "... and ill ship them to you for free"
or "place an order and I'll give you a good discount".
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