A ticket was opened on November 21st due to bugs the site was having that day.
I have an order that came in as a duplicate through IC which was paid. The first
processed fine and I see the order info (order #17658188), but shortly after
a duplicate but empty order came in for the exact totals and also completed as
Paid (even though I confirmed in PayPal there wasn't a second payment). This
order (#17658202) has been bugged as in the Paid state since then and I can't
change it to Not Paid as it says it requires a refund (which there is no payment
tied to it as it was a bugged order).
I followed up to Help Desk 1 month later to ask for an update as it's still
stuck in my orders in the open and waiting to be shipped state. Still no response
almost 2 months later Requesting admin assistance to have the order deleted
and removed from the orders list. I do not believe there was a charge for BrickLink
fees for this order either (I had run the order # as a search against BL fee
transactions). So it's simply just stuck in an open state and constantly
telling me I have an order waiting to be shipped. Thank-you!
Canada, Ontario
Requesting admin assistance to have the order deleted