| Discussion Forum: Thread 315255 |
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| | | Author: | Davabo  | | Posted: | Jan 3, 2022 16:33 | | Subject: | Accept missing parts? | | Viewed: | 138 times | | Topic: | Buying | |
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| I'm honestly don't count my received parts that often, mostly I count
a sample and if it checks out I pour all of the new bricks in the bin.
But if I order something big and special, I truly expect it.
So if you had ordered say a total of 20 quite large piece should you really go
and give the seller a positive feedback if there was a few missing? Would you
accept a refund after you made a complaint?
In my world of brick-trading I want a fair warning: "Sorry I don't have those
bricks - would you like to make a change in your order, can I swap it for something"
I don't want to wait two weeks for my package to travel half the world an
then discover that some BIG pieces are missing... For me its not the money!
Am I wrong? The seller claims his lust for selling died - I say my lust of buing
died.. what do you say?
Note: I didn't gave a negative just a neutral.. and I didn't want any
refund.
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| | | | | Author: | Stuart9 | | Posted: | Jan 3, 2022 16:43 | | Subject: | Re: Accept missing parts? | | Viewed: | 56 times | | Topic: | Buying | |
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| If I’m missing a part/s I always send the buyer a message to inform them of this.
I ask if they are happy for me to source the parts to complete the order which
would mean a delay or ask if they would like to cancel.
If I can’t source the part/s then I would offer to cancel the order or refund
for missing items, buyers choice, I also apologise for the error.
Never would I send an order and then let the buyer know after dispatch.
In the rare case that I’ve missed out an item, I dispatch 1st class as soon as
it is reported, at my expense.
This I believe is what many would do here but there are exceptions.
In Buying, Davabo writes:
| | I'm honestly don't count my received parts that often, mostly I count
a sample and if it checks out I pour all of the new bricks in the bin.
But if I order something big and special, I truly expect it.
So if you had ordered say a total of 20 quite large piece should you really go
and give the seller a positive feedback if there was a few missing? Would you
accept a refund after you made a complaint?
In my world of brick-trading I want a fair warning: "Sorry I don't have those
bricks - would you like to make a change in your order, can I swap it for something"
I don't want to wait two weeks for my package to travel half the world an
then discover that some BIG pieces are missing... For me its not the money!
Am I wrong? The seller claims his lust for selling died - I say my lust of buing
died.. what do you say?
Note: I didn't gave a negative just a neutral.. and I didn't want any
refund.
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| | | | | | | Author: | kzinti | | Posted: | Jan 3, 2022 17:26 | | Subject: | Re: Accept missing parts? | | Viewed: | 48 times | | Topic: | Buying | |
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| | Same! Communication is King! |
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| | | | | | | Author: | SezaR | | Posted: | Jan 3, 2022 17:58 | | Subject: | Re: Accept missing parts? | | Viewed: | 47 times | | Topic: | Buying | |
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| In Buying, Stuart9 writes:
| | If I’m missing a part/s I always send the buyer a message to inform them of this.
I ask if they are happy for me to source the parts to complete the order which
would mean a delay or ask if they would like to cancel.
If I can’t source the part/s then I would offer to cancel the order or refund
for missing items, buyers choice, I also apologise for the error.
Never would I send an order and then let the buyer know after dispatch.
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I agree the seller should do the above.
But there are few things buyers can do to prevent any bad experience:
- Assume your order consisted of 10 lots and value 20 Euro and shipping from
germany costed 10 Euro. If two lots were vital for you, I would comment:
* The parts X and Y are very important. Please double check them and if you miss
them, I expect the order to be cancelled.
Or
* I expect the white part X not to be yellowed...
or
* Please make sure the part XXXXXa is correctly listed as variation XXXXXa and
it is not XXXXXb.
or
* Please make sure the color of part in my order X is truly light gray and not
light bluish gray. (this is a example of common mistakes with colors)
Every time I wrote such comments, it helped my order to be processed better (or
got cancelled before any trouble happens)
If a small part in my order is missing that I don't find it important, I
just accept the refund rather than make the seller to spend 5 or 10 euro to ship
me 0.10 euro of part.
The German seller for whom you left a neutral has a very good feedback record.
This means his customer service is in general very good. On BL, neutral feedback
is nearly as bad as negative one. If you leave too many bad feedbacks, specially
for good sellers, it does not help because:
- other sellers check feedbacks that big stores receive and may stop-list buyers
who have left neutral and negative feedbacks.
- there are also bad sellers. Your bad feedback (neutral or -) make good sellers
at the level of sellers who do not care about their customers.
So before leaving a neutral feedback, it is better you work with the seller and
leave a neutral feedback only if the seller really deserve it.
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| | | | | Author: | tons_of_bricks | | Posted: | Jan 3, 2022 17:58 | | Subject: | Re: Accept missing parts? | | Viewed: | 41 times | | Topic: | Buying | |
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| In Buying, Davabo writes:
| | I'm honestly don't count my received parts that often, mostly I count
a sample and if it checks out I pour all of the new bricks in the bin.
But if I order something big and special, I truly expect it.
So if you had ordered say a total of 20 quite large piece should you really go
and give the seller a positive feedback if there was a few missing? Would you
accept a refund after you made a complaint?
In my world of brick-trading I want a fair warning: "Sorry I don't have those
bricks - would you like to make a change in your order, can I swap it for something"
I don't want to wait two weeks for my package to travel half the world an
then discover that some BIG pieces are missing... For me its not the money!
Am I wrong? The seller claims his lust for selling died - I say my lust of buing
died.. what do you say?
Note: I didn't gave a negative just a neutral.. and I didn't want any
refund.
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Did you contact the seller before the neutral? If not, you should have. Very
possible they didn't purposely short you but rather miscounted one way or
another.
Mistakes happen, if they're easy to deal with and are willing to fix the
problem, I would still leave a positive.
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| | | | | Author: | eileenkeeney | | Posted: | Jan 3, 2022 18:05 | | Subject: | Re: Accept missing parts? | | Viewed: | 62 times | | Topic: | Buying | |
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| In Buying, Davabo writes:
| | I'm honestly don't count my received parts that often, mostly I count
a sample and if it checks out I pour all of the new bricks in the bin.
But if I order something big and special, I truly expect it.
So if you had ordered say a total of 20 quite large piece should you really go
and give the seller a positive feedback if there was a few missing? Would you
accept a refund after you made a complaint?
In my world of brick-trading I want a fair warning: "Sorry I don't have those
bricks - would you like to make a change in your order, can I swap it for something"
I don't want to wait two weeks for my package to travel half the world an
then discover that some BIG pieces are missing... For me its not the money!
Am I wrong? The seller claims his lust for selling died - I say my lust of buing
died.. what do you say?
Note: I didn't gave a negative just a neutral.. and I didn't want any
refund.
|
Almost all the sellers I have bought from let me know, before they ship, if there
is something they are missing. Bricklink should make this a seller requirement.
Has the seller since closed his store? If he has lost his lust for selling he
should close his store. I might have left a negative in this case, not due to
the missing parts (since a refund was offered) as much as wanting to worn other
buyers that the seller had lost his lust for selling. But more likely I would
have left a neutral. It would depend on my mood (which it should not, but it
really would).
Personally, my overall satisfaction would depend on the value (to me) of what
I received. If I only received "filler" (stuff I would not have bought if I
had not landed in the store to buy something else), and I had paid much for shipping
or paid more for that filler than the low end price others sell the part for,
I would have been irritated.
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Sweden, Skåne
United Kingdom, England
USA, Missouri
Canada, British Columbia
