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| | | Author: | NedsBrickShop  | | Posted: | Dec 29, 2021 11:37 | | Subject: | When do you contact seller re: missing parts? | | Viewed: | 145 times | | Topic: | Buying | |
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| I'd like to know people's general approaches as to when they decide to
reach out to sellers about missing/broken/incorrect parts. Based on the sheer
size of the BrickLink catalog, the variations of some parts, the similarities
between some parts and colors, and the proneness of some parts to nearly imperceptible
hairline cracks, it is downright silly to expect every seller to fulfill every
order with 100% accuracy. The question is, at what point do you decide to reach
out to the seller about discrepant parts? Do you take into account the cost of
the part, the size of your order, the rareness of the part, the frequency with
which you order parts, etc.? For example, I have, through no scientific method
whatsoever, arrived at the conclusion that I would not contact a seller about
discrepant parts in my order unless the total cost of said parts is more than
one dollar (USD). I am not interested in extracting every nickel and dime from
sellers, however, I do believe I would have lost hundreds of dollars to discrepant
parts over the last four years had I not simply told the sellers of the discrepancies.
So what are your "rules" regarding discrepant parts?
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| | | | | Author: | Teup | | Posted: | Dec 29, 2021 11:50 | | Subject: | Re: When do you contact seller re: missing parts? | | Viewed: | 48 times | | Topic: | Buying | |
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| In Buying, NedsBrickShop writes:
| | I'd like to know people's general approaches as to when they decide to
reach out to sellers about missing/broken/incorrect parts. Based on the sheer
size of the BrickLink catalog, the variations of some parts, the similarities
between some parts and colors, and the proneness of some parts to nearly imperceptible
hairline cracks, it is downright silly to expect every seller to fulfill every
order with 100% accuracy.
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It's nice that you are a cooperative and easy going customer, that's
always very nice for a seller! But actually, the above is exactly what you can
expect, if you want to be strict. You buy something, it belongs to you, and you
should get it. And after all, buying individual parts on this platform, you are
paying premium, and knowing variants is part of the job that sellers are getting
paid for.
Even if I sent you a slightly different version of a part than you ordered, I
would send you the correct part. At the very least you should expect to get a
refund. You can't ever under any circumstances be expected to pay money for
things that you did not receive (even if you got wrong parts instead of it).
Even if something is worth 1 cent, I would go and send a refund for that, just
out of principle. No coupon, refund.
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| | | | | Author: | cosmicray | | Posted: | Dec 29, 2021 12:01 | | Subject: | Re: When do you contact seller re: missing parts? | | Viewed: | 44 times | | Topic: | Buying | |
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| In Buying, NedsBrickShop writes:
| | Based on the sheer
size of the BrickLink catalog, the variations of some parts, the similarities
between some parts and colors, and the proneness of some parts to nearly imperceptible
hairline cracks, it is downright silly to expect every seller to fulfill every
order with 100% accuracy.
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Which is where the question devolves into one about risk ... How much risk is
that very rare conveyor belt part (with a hairline crack) worth ? I have not
decided that one.
BL has no grading system for used parts, and no standard mechanism for buyers
to know what to expect. That's part of the issue as well.
Nita Rae
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| | | | | Author: | edk | | Posted: | Dec 29, 2021 12:25 | | Subject: | Re: When do you contact seller re: missing parts? | | Viewed: | 51 times | | Topic: | Buying | |
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| In Buying, NedsBrickShop writes:
| | I'd like to know people's general approaches as to when they decide to
reach out to sellers about missing/broken/incorrect parts. Based on the sheer
size of the BrickLink catalog, the variations of some parts, the similarities
between some parts and colors, and the proneness of some parts to nearly imperceptible
hairline cracks, it is downright silly to expect every seller to fulfill every
order with 100% accuracy. The question is, at what point do you decide to reach
out to the seller about discrepant parts? Do you take into account the cost of
the part, the size of your order, the rareness of the part, the frequency with
which you order parts, etc.? For example, I have, through no scientific method
whatsoever, arrived at the conclusion that I would not contact a seller about
discrepant parts in my order unless the total cost of said parts is more than
one dollar (USD). I am not interested in extracting every nickel and dime from
sellers, however, I do believe I would have lost hundreds of dollars to discrepant
parts over the last four years had I not simply told the sellers of the discrepancies.
So what are your "rules" regarding discrepant parts?
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I send a polite message ASAP. Out of the 4 orders I placed recently, 3 have had
issues of either cracked ,missing, incorrect type. I do however only ask for
a refund of the price paid rather than demand they send the 20 cents(or whatever
it is) worth of parts at a loss of $3 in postage. Part of letting them know
is to help with their inventory, help them understand they need to list the correct
type etc.
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| | | | | Author: | calebfishn | | Posted: | Dec 29, 2021 12:53 | | Subject: | Re: When do you contact seller re: missing parts? | | Viewed: | 49 times | | Topic: | Buying | |
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| As a seller, I want to know when a mistake has been made.
Mistakes happen, but if I don't know about them, I can't fix my system
to make them happen less frequently.
I am also concerned to make sure that the buyer is truly happy with their order.
I'm happy to provide a refund, send a replacement, etc. to ensure the buyer
received what they have paid for, and don't experience undue inconvenience.
Sometimes buyers don't want a refund or replacement, but I still want to
hear about the errors, because an error made picking an order translates into
an inaccuracy in my inventory. I appreciate buyers notifying me, because it
means I can correct the inventory, and won't have a problem with an order
in the future.
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| | | | | Author: | pcthurman | | Posted: | Jan 1, 2022 02:43 | | Subject: | Re: When do you contact seller re: missing parts? | | Viewed: | 46 times | | Topic: | Buying | |
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| In Buying, NedsBrickShop writes:
| | I'd like to know people's general approaches as to when they decide to
reach out to sellers about missing/broken/incorrect parts. Based on the sheer
size of the BrickLink catalog, the variations of some parts, the similarities
between some parts and colors, and the proneness of some parts to nearly imperceptible
hairline cracks, it is downright silly to expect every seller to fulfill every
order with 100% accuracy. The question is, at what point do you decide to reach
out to the seller about discrepant parts? Do you take into account the cost of
the part, the size of your order, the rareness of the part, the frequency with
which you order parts, etc.? For example, I have, through no scientific method
whatsoever, arrived at the conclusion that I would not contact a seller about
discrepant parts in my order unless the total cost of said parts is more than
one dollar (USD). I am not interested in extracting every nickel and dime from
sellers, however, I do believe I would have lost hundreds of dollars to discrepant
parts over the last four years had I not simply told the sellers of the discrepancies.
So what are your "rules" regarding discrepant parts?
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As a buyer, I will notify a seller as soon as I have verified the order completely.
In most cases the seller is very generous and sends me a replacement if I ask
for one. More common is a refund for the missed, wrong, or broken piece(s). Most
sellers want to work with their buyers. On many occasions, I have contacted the
seller to let them know they sent the wrong piece, and the seller did not even
realize there was a variation. Understanding the havoc it can do to a seller's
inventory, I always contact the seller as soon as I can.
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USA, Massachusetts
Netherlands, Utrecht
Canada, Ontario