Discussion Forum: Thread 313780

 Author: brac.brick View Messages Posted By brac.brick
 Posted: Dec 3, 2021 21:06
 Subject: Item Removal Form - helping buyer find it
 Viewed: 54 times
 Topic: Problem Order
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brac.brick (1118)

Location:  USA, Massachusetts
Member Since Contact Type Status
May 19, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick & Brac
I have a buyer who placed an order and I sent them a message in BL & filled out
the item removal form asking them to approve removing 1 item - it is out of stock.
The buyer seems a bit clueless as to where to find the form . Can anyone shed
light on where I tell them to find it? I told them to look in their spam folder
for the email from BL and also the Actions section on My BL . Any other suggestions?
I have also emailed them to say that if they want to cancel the whole order,
we would understand and be happy to do that.

I cannot invoice the order as it is and we are sort of stuck in limbo until the
part gets approved to be removed or the buyer sends a message asking to cancel.

Please advise & thanks.
Alison
 Author: jennnifer View Messages Posted By jennnifer
 Posted: Dec 3, 2021 21:58
 Subject: Re: Item Removal Form - helping buyer find it
 Viewed: 48 times
 Topic: Problem Order
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jennnifer (3532)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
In Problem Order, brac.brick writes:
  I have a buyer who placed an order and I sent them a message in BL & filled out
the item removal form asking them to approve removing 1 item - it is out of stock.
The buyer seems a bit clueless as to where to find the form . Can anyone shed
light on where I tell them to find it? I told them to look in their spam folder
for the email from BL and also the Actions section on My BL . Any other suggestions?
I have also emailed them to say that if they want to cancel the whole order,
we would understand and be happy to do that.

I cannot invoice the order as it is and we are sort of stuck in limbo until the
part gets approved to be removed or the buyer sends a message asking to cancel.

Please advise & thanks.
Alison

https://www.bricklink.com/message.asp?ID=1313624
 Author: brac.brick View Messages Posted By brac.brick
 Posted: Dec 5, 2021 19:24
 Subject: Re: Item Removal Form - helping buyer find it
 Viewed: 27 times
 Topic: Problem Order
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brac.brick (1118)

Location:  USA, Massachusetts
Member Since Contact Type Status
May 19, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick & Brac
In Problem Order, jennnifer writes:
  In Problem Order, brac.brick writes:
  I have a buyer who placed an order and I sent them a message in BL & filled out
the item removal form asking them to approve removing 1 item - it is out of stock.
The buyer seems a bit clueless as to where to find the form . Can anyone shed
light on where I tell them to find it? I told them to look in their spam folder
for the email from BL and also the Actions section on My BL . Any other suggestions?
I have also emailed them to say that if they want to cancel the whole order,
we would understand and be happy to do that.

I cannot invoice the order as it is and we are sort of stuck in limbo until the
part gets approved to be removed or the buyer sends a message asking to cancel.

Please advise & thanks.
Alison

https://www.bricklink.com/message.asp?ID=1313624

Thank you so much !!!! - that worked and the buyer was able to remove the 1 part.
Alison