For the third time this month we have a buyer paying BEFORE we added shipping
costs and handling charges. So we have to send buyer a request to pay the remainder.
In this case it was a 25 Euro order where buyer asked for letter shipping
where it is a mammoth that can only shipped by parcel @ 25 Euro. So he even might
not have ordered it knowing the right shipping costs, and may want to cancel.
( our pp costs lost)
More over the possibility to add shipping costs is blocked because buyer put
the payment on 'sent'
This is really very annoying and takes a lot of extra correspondense and frustration
for both buyer and seller
We had a same case some weeks ago where I explained buyer very friendly and helpful
about costs for shipment we still got and (it was a 0 FB customer) explained
the right procedures. Resulting in a negative FB because the buyer was not
amused about the extra payment he had to do for the shipping (that we also did
below cost). (Neg FB kindly removed by BL team).
In that case it was an onsite payment and I don't understand why the payment
link works where no invoice has been send.
How can I avoid these early payments? And has there been a change beacuse we
are active on BL for many years and had never a problem with this, now three
times in one month.
Netherlands, Zuid-Holland
Norway, Rogaland