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| | | Author: | Shrapnil  | | Posted: | Oct 1, 2021 01:21 | | Subject: | Assembled set. Negative feedback. | | Viewed: | 215 times | | Topic: | Selling | |
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| I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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| | | | | Author: | Andrsv | | Posted: | Oct 1, 2021 01:49 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 60 times | | Topic: | Selling | |
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| In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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You can comment feedback, tell them sorry, you weren't aware that they wanted
disassembled set. Also add a comment to your used sets telling the state of
your set.
You could always send him a message and tell him that your sorry and tell him
that you've taken actions to prevent it from happening in the future. And
ask him to kindly change his feedback if he's changed his mind (give link
and instructions how to do it). Also you could offer some small refund for the
missunderstanding.
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| | | | | Author: | yorbrick | | Posted: | Oct 1, 2021 02:37 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 57 times | | Topic: | Selling | |
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| In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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Why would disassembling a set damage it as you state in the feedback? I know
techinc sets can take time to disassemble and now the buyer has to spend this
time rather than the seller. If you cannot be bothered to do it, then you should
indicate this in the comments.
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| | | | | Author: | tonnic | | Posted: | Oct 1, 2021 04:16 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 66 times | | Topic: | Selling | |
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| In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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I wouldn’t give a negative feedback in such case but I do have some remarks about
it.
You say ‘probably the best looking set I have ever come across’.
For me this may well mean you come across it and bought it secondhand, at least
that is the way it can be read.
If so, no way you could have checked the condition completely or the completeness
of the set.
That is why I always disassemble sets to check condition and completeness.
I would also disassemble sets, as mentioned before, because of the fact technic
sets can be a pain in the behind to disassemble.
Lego needs to be build from scratch so the buyer could well expect the set to
be disassembled to start from zero.
So, in my opinion you do not deserve a negative feedback but you should be aware
that you, at least, should make a note about it in your description or, even
better, should take sets apart.
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| | | | | Author: | tonnic | | Posted: | Oct 1, 2021 04:23 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 66 times | | Topic: | Selling | |
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| In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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PS, I also think you shouldn’t have given the buyer a negative feedback, he could
have done differently with his feedback, you certainly should have done differently.
Also, you wanted to preserve the good condition so you skipped the risk to the
buyer when they take the set apart. You should know buyers buy Lego to build
it at least once.
Parts can look in very good condition but when taken apart they can show the
flaws that are not visible ‘in situ’.
For instance, when not taking apart a set from certain ranges in certain colors
(like LOTR reddish brown from about 2012) sets may look perfect but parts can
snap when taken apart. This should be the risk of the seller that had to check
the whole set before selling/shipping.
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| | | | | Author: | pitz8008 | | Posted: | Oct 1, 2021 06:16 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 46 times | | Topic: | Selling | |
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| In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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Unless you mentioned that it was assembled, I don't blame the buyer for leaving
a negative. Isn't building a Lego set one of the major reasons for buying
a Lego set?
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| | | | | Author: | Emporiosa | | Posted: | Oct 1, 2021 06:50 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 50 times | | Topic: | Selling | |
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| In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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As a buyer, I would also be upset to receive a set like that assembled. Especially
Technic. You also don't know if the set was being purchased to give as a
gift to a LEGO building fan (kid or adult). We all know Technic is a major PITA
to disassemble, but unless you advise others that it's already built, I would
usually avoid selling sets as assembled on BrickLink.
To try to resolve this, I would reach out and be offering a partial refund and/or
providing a shipping label to do a full return if they prefer that. Communication
with the buyer is the most important thing you can do, and who knows, maybe it'll
have them change their fb.
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| | | | | Author: | chetzler | | Posted: | Oct 1, 2021 08:35 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 52 times | | Topic: | Selling | |
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| In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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The negative feedback you left is disingenuous: it completely ignores the buyer's
legitimate complaint. As others have said, you should show some contrition and
try to work things out with your buyer. Unfortunately, the negative you left
will probably make that much more difficult.
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| | | | | Author: | zorbanj | | Posted: | Oct 1, 2021 09:16 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 47 times | | Topic: | Selling | |
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| If you intend on sending the set assembled you should note that in your listing.
This isn't a rule, just avoids the trouble you're having now. Buyers
assume sets will be disassembled. Putting the set together is part of the fun.
The retaliatory neg you left for the buyer won't help matters. I would remove
it, reach out to the buyer, apologize for the confusion and ask if thee is anything
you can do to get the neg the buyer left for you removed. Looks like you have
a chance at salvaging this as the same buyer left you another positive right
before the negative feedback.
In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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| | | | | Author: | infinibrix | | Posted: | Oct 1, 2021 10:20 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 47 times | | Topic: | Selling | |
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| In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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I'm not sure I fully agree with some of the replies here because if I was
buying a used set I think it reasonable to expect the unexpected. Yes I would
expect all the parts to be accounted for and the parts to be in reasonably good
condition but I wouldn't be all that surprised or even that bothered to find
some of the parts and build assembled and so if this is of utmost importance
to the buyer then they should of at least asked the question beforehand?
Unless Bricklink have a policy that all used sets must be disassembled before
sale why should the buyer assume anything? If there is such policy then of course
the buyer has every right to complain
Personally I would have shipped disassembled and would prefer to receive this
way but you know what.... I would have also preferred to have received it organised
with all the parts separated into multiple bags like Lego does and in which case
if I wanted and expected all that then maybe I should have just bought NEW??
Either way I even sell NEW Lego minifigures assembled and so is this all that
much different? plus there are positives to receiving assembled Lego as there
is less chance of parts scratching/rubbing together during transit and more importantly
you don't have to build it 
Yes someone may actually have a need/purpose for the model itself and may not
even care to spend time building it and so with specific needs come different
questions to be asked. If a buyer doesn't ask something that is important
to them then they only really have themselves to blame?. In the end a seller
just wants a happy customer but that doesn't mean we're all mind readers?
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| | | | | | | Author: | zorbanj | | Posted: | Oct 1, 2021 10:42 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 51 times | | Topic: | Selling | |
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| In Selling, infinibrix writes:
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I'm not sure I fully agree with some of the replies here because if I was
buying a used set I think it reasonable to expect the unexpected. Yes I would
expect all the parts to be accounted for and the parts to be in reasonably good
condition but I wouldn't be all that surprised or even that bothered to find
some of the parts and build assembled and so if this is of utmost importance
to the buyer then they should of at least asked the question beforehand?
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Wouldn't bother me either, as long as all the pieces were there and in good
condition (as you noted). However, this is one of those things were most buyers
expect a disassembled st and you have to go with the flow unless you state in
the lot description that the set will be shipped assembled.
Learned this years ago when I sold a couple of car town sets years ago on ebay.
They were small sets and I sent them assembled. The buyer reached out and complained.
She bought the sets as gifts for her grandson, had arthritis and couldn't
take the sets apart. She also said it was the first time she ordered LEGO that
came assembled. Oops.
| | Unless Bricklink have a policy that all used sets must be disassembled before
sale why should the buyer assume anything? If there is such policy then of course
the buyer has every right to complain
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There's no policy, this is more like a buyer assumption.
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| | | | | | | Author: | qwertyboy | | Posted: | Oct 1, 2021 11:57 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 35 times | | Topic: | Selling | |
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| In Selling, infinibrix writes:
| | ... but I wouldn't be all that surprised or even that bothered to find
some of the parts and build assembled and so if this is of utmost importance
to the buyer then they should of at least asked the question beforehand?
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IMHO, the product is meant to be a toy to build something. If it is built already,
the customer has to take it apart first, which not only is a pain, but also takes
away the satisfaction of seeing the end result. There are very few customers
who want to buy a LEGO set just to display the end result (but they are there
- I have seen requests on this forum from people having a LEGO set, don't
want to build it, and asking someone else to build it for them).
Also, it is pretty difficult for most sets to gauge whether it is complete by
just looking at the end result. You risk sending out an incomplete set.
So the standard should be to ship unassembled. Sending out a pre-assembled set
without any upfront clear notice is not the way to go.
Niek.
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| | | | | | | Author: | calebfishn | | Posted: | Oct 1, 2021 12:26 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 36 times | | Topic: | Selling | |
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| Buying used product on Bricklink should not mean "expect the unexpected". The
listing policy is specific that condition issues need to be described in the
item listing. Most buyers will consider that being already assembled to be a
very significant issue related to the set's condition, and it is important
to be mentioned in the description so that the buyer can make an informed choice.
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| | | | | | | | | Author: | infinibrix | | Posted: | Oct 1, 2021 12:58 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 51 times | | Topic: | Selling | |
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| In Selling, calebfishn writes:
| | Buying used product on Bricklink should not mean "expect the unexpected". The
listing policy is specific that condition issues need to be described in the
item listing. Most buyers will consider that being already assembled to be a
very significant issue related to the set's condition, and it is important
to be mentioned in the description so that the buyer can make an informed choice.
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If assembled is of such a importance to you or others then advise Bricklink to
make it policy or give sellers a tick box option Assembled/Disassembled otherwise
until then yes 'expect the unexpected' and ask the question?
Like I said I myself would'nt think it a good idea to leave any of the build
assembled and if I was to do so I would certainly mention it in the description
but we don't all think alike and as the OP has shown, they themselves had
their own ideas and thought it best to keep assembled!
Maybe the buyer was right to assume it should come disassembled but their frustration
at their own assumption has only led to them taking that frustration out on the
seller which is not really an appropriate reason for leaving a negative IMO
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| | | | | Author: | TheBrickGuys | | Posted: | Oct 1, 2021 12:35 | | Subject: | Re: Assembled set. Negative feedback. | | Viewed: | 42 times | | Topic: | Selling | |
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| In Selling, Shrapnil writes:
| | I am wondering if any sellers have gotten negative feedback when sending out
a set that was already assembled. I had a technic set that was in great condition.
Probably the best looking used set I have ever came across. Stickers were perfect.
Great looking set and yet I still got a negative review because it came fully
assembled. I did not disassemble the item because it was in such good condition.
What do you guys think about this and how do you handle it?
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I can appreciate the thought about it being in perfect condition and not wanting
disassemble it but unless it was mentioned in the description that the set would
be assembled then that was definitely your bad. You have to appreciate that when
a person buys a set, they buy it for the purpose of having the fun of building
it, displaying it is just a bonus. I will sometimes buy a set, build it, and
when a little time goes by I will disassemble it and sell the parts as used.
I have purchased a couple of sets over the years that were delivered in various
stages of being assembled and there is just a strong negative feeling associated
with having to take a set apart before being able to assemble it. It feels like
you were cheated out of some of the fun of building it yourself and it really
does take away from the whole experience. Put yourself in your customers shoes,
if you purchase a set on BrickLink and it was delivered fully assembled, wouldn't
you feel a bit cheated?
Jim
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USA, Tennessee
Norway, Rogaland
United Kingdom, England
Netherlands, Noord-Holland
Canada, Ontario
