Discussion Forum: Thread 307182

 Author: cosmicray View Messages Posted By cosmicray
 Posted: Jul 29, 2021 12:05
 Subject: Order status RECEIVED
 Viewed: 96 times
 Topic: Problem
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cosmicray (3489)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: Cosmic Toys
I am seeing a number of orders, that have an Order Status of RECEIVED. I cannot
change those to COMPLETED. Orders marked SHIPPED (where I see buyer FB posted),
I can change to COMPLETED. Is this a bug ?

Nita Rae
 Author: BlitzWolf94 View Messages Posted By BlitzWolf94
 Posted: Jul 29, 2021 12:40
 Subject: Re: Order status RECEIVED
 Viewed: 54 times
 Topic: Problem
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BlitzWolf94 (6)

Location:  Canada, Ontario
Member Since Contact Type Status
Jul 20, 2021 Contact Member Buyer
Buying Privileges - OK
In Problem, cosmicray writes:
  I am seeing a number of orders, that have an Order Status of RECEIVED. I cannot
change those to COMPLETED. Orders marked SHIPPED (where I see buyer FB posted),
I can change to COMPLETED. Is this a bug ?

Nita Rae

No, this is not a bug. Once you have marked the status of an order as "shipped"
you or the buyer can change it to complete. However, when a buyer changes the
status to "received", only they can mark the order complete, due to the system
giving control over the status of an order to them.

Hope this helps,
Maximilian Pirozhkova.