| Discussion Forum: Thread 307038 |
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| | | Author: | Peaty08  | | Posted: | Jul 26, 2021 03:37 | | Subject: | Item not received? | | Viewed: | 124 times | | Topic: | Selling | |
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| Morning all,
How long does a seller have to report a missing item from an order please?
Thank you 😀
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| | | | | Author: | Alang41 | | Posted: | Jul 26, 2021 03:50 | | Subject: | Re: Item not received? | | Viewed: | 44 times | | Topic: | Selling | |
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| In Selling, Peaty08 writes:
| | Morning all,
How long does a seller have to report a missing item from an order please?
Thank you 😀
|
Someone has just said to me 3months after the order that 2 pieces we’re missing
and I know 100% they weren’t so I know how you feel 👍
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| | | | | | | Author: | Peaty08 | | Posted: | Jul 26, 2021 03:55 | | Subject: | Re: Item not received? | | Viewed: | 34 times | | Topic: | Selling | |
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| In Selling, Alang41 writes:
| | In Selling, Peaty08 writes:
| | Morning all,
How long does a seller have to report a missing item from an order please?
Thank you 😀
|
Someone has just said to me 3months after the order that 2 pieces we’re missing
and I know 100% they weren’t so I know how you feel 👍
|
Thanks for the reply. I had a thought that it was 3 months but just looking on
PayPal it says “you have 45 days to file a dispute”. Either way this particular
order is from April so I think the 3 months would be up anyway.
My concern would be feedback and would BrickLink remove a negative (if posted)
in this situation?
Thanks again
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| | | | | | | | | Author: | Alang41 | | Posted: | Jul 26, 2021 03:57 | | Subject: | Re: Item not received? | | Viewed: | 34 times | | Topic: | Selling | |
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| In Selling, Peaty08 writes:
| | In Selling, Alang41 writes:
| | In Selling, Peaty08 writes:
| | Morning all,
How long does a seller have to report a missing item from an order please?
Thank you 😀
|
Someone has just said to me 3months after the order that 2 pieces we’re missing
and I know 100% they weren’t so I know how you feel 👍
|
Thanks for the reply. I had a thought that it was 3 months but just looking on
PayPal it says “you have 45 days to file a dispute”. Either way this particular
order is from April so I think the 3 months would be up anyway.
My concern would be feedback and would BrickLink remove a negative (if posted)
in this situation?
Thanks again
|
I know I’m in the same situation. Hope the person wasn’t called Ollie
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| | | | | | | | | | | Author: | Peaty08 | | Posted: | Jul 26, 2021 04:10 | | Subject: | Re: Item not received? | | Viewed: | 36 times | | Topic: | Selling | |
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| In Selling, Alang41 writes:
| | In Selling, Peaty08 writes:
| | In Selling, Alang41 writes:
| | In Selling, Peaty08 writes:
| | Morning all,
How long does a seller have to report a missing item from an order please?
Thank you 😀
|
Someone has just said to me 3months after the order that 2 pieces we’re missing
and I know 100% they weren’t so I know how you feel 👍
|
Thanks for the reply. I had a thought that it was 3 months but just looking on
PayPal it says “you have 45 days to file a dispute”. Either way this particular
order is from April so I think the 3 months would be up anyway.
My concern would be feedback and would BrickLink remove a negative (if posted)
in this situation?
Thanks again
|
I know I’m in the same situation. Hope the person wasn’t called Ollie
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….he is!
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| | | | | | | | | | | | | Author: | Alang41 | | Posted: | Jul 26, 2021 04:19 | | Subject: | Re: Item not received? | | Viewed: | 43 times | | Topic: | Selling | |
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| In Selling, Peaty08 writes:
| | In Selling, Alang41 writes:
| | In Selling, Peaty08 writes:
| | In Selling, Alang41 writes:
| | In Selling, Peaty08 writes:
| | Morning all,
How long does a seller have to report a missing item from an order please?
Thank you 😀
|
Someone has just said to me 3months after the order that 2 pieces we’re missing
and I know 100% they weren’t so I know how you feel 👍
|
Thanks for the reply. I had a thought that it was 3 months but just looking on
PayPal it says “you have 45 days to file a dispute”. Either way this particular
order is from April so I think the 3 months would be up anyway.
My concern would be feedback and would BrickLink remove a negative (if posted)
in this situation?
Thanks again
|
I know I’m in the same situation. Hope the person wasn’t called Ollie
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….he is!
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Olliels is the user name for the one that’s complaining with me. He ordered on
10 April marked the package as received then completed and now complains parts
are missing.
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| | | | | | | | | Author: | peregrinator | | Posted: | Jul 26, 2021 07:34 | | Subject: | Re: Item not received? | | Viewed: | 41 times | | Topic: | Selling | |
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| In Selling, Peaty08 writes:
| | My concern would be feedback and would BrickLink remove a negative (if posted)
in this situation?
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Almost certainly not.
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| | | | | Author: | yorbrick | | Posted: | Jul 26, 2021 04:25 | | Subject: | Re: Item not received? | | Viewed: | 49 times | | Topic: | Selling | |
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| In Selling, Peaty08 writes:
| | Morning all,
How long does a seller have to report a missing item from an order please?
Thank you 😀
|
A seller should inform the buyer as soon as possible, preferably before sending
the parcel.
Presumably you mean buyer though. In that case, no formal timescale is set. BL
keeps order details for six months and disputes at PayPal need to be opened within
six months.
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| | | | | | | Author: | Peaty08 | | Posted: | Jul 26, 2021 06:53 | | Subject: | Re: Item not received? | | Viewed: | 45 times | | Topic: | Selling | |
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| In Selling, yorbrick writes:
| | In Selling, Peaty08 writes:
| | Morning all,
How long does a seller have to report a missing item from an order please?
Thank you 😀
|
A seller should inform the buyer as soon as possible, preferably before sending
the parcel.
Presumably you mean buyer though. In that case, no formal timescale is set. BL
keeps order details for six months and disputes at PayPal need to be opened within
six months.
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Hi sorry, yes I meant buyer. This buyer is obviously contacting different sellers
today and it seems ridiculous that he can make a claim for an order from 3 months+
ago? If the parcel was missing, I would only have something like a 45 day window
to claim with the Royal Mail so surely something similar should apply?
Thanks for your help
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United Kingdom, England
United Kingdom, Wales
USA, New Jersey