| Discussion Forum: Thread 307036 |
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| | | Author: | Alang41  | | Posted: | Jul 26, 2021 03:07 | | Subject: | Help | | Viewed: | 79 times | | Topic: | General | |
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| A buyer orders an order £25. 3 months later complaints 2 small items £3.50 each
item is missing. I can supply 2 more items but I know 100% they were in the order.
If I don’t re issue the parts the buyer demands a full order refund, and then
my 100% feedback will be ruined. What do I do ?? I have put the buyer on my stop
list.
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| | | | | Author: | HC | | Posted: | Jul 26, 2021 03:16 | | Subject: | Re: Help | | Viewed: | 40 times | | Topic: | General | |
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| goodmorning
sometimes i was sure i put it in an order and later discovered it was misplaced
but...
if you are right and it WAS in the order..then what to do
you have 2 options
re send the parts and loose 7 pound
or wait for an NSS /paypalclaim and refund all and therefor loose all
happens to us all one day
like in an actual shop..sometimes a thief walkes in
tip..make a picture of all items spread out before sending
regards,Hans
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| | | | | Author: | Stuart9 | | Posted: | Jul 26, 2021 04:06 | | Subject: | Re: Help | | Viewed: | 32 times | | Topic: | General | |
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| Hope you don’t mind me asking.
Was this a newer buyer or an established one ?
In General, Alang41 writes:
| | A buyer orders an order £25. 3 months later complaints 2 small items £3.50 each
item is missing. I can supply 2 more items but I know 100% they were in the order.
If I don’t re issue the parts the buyer demands a full order refund, and then
my 100% feedback will be ruined. What do I do ?? I have put the buyer on my stop
list.
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| | | | | | | Author: | Alang41 | | Posted: | Jul 26, 2021 04:32 | | Subject: | Re: Help | | Viewed: | 48 times | | Topic: | General | |
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| Morning stuart9 it was a relatively new buyer even now (34)
In General, Stuart9 writes:
| | Hope you don’t mind me asking.
Was this a newer buyer or an established one ?
In General, Alang41 writes:
| | A buyer orders an order £25. 3 months later complaints 2 small items £3.50 each
item is missing. I can supply 2 more items but I know 100% they were in the order.
If I don’t re issue the parts the buyer demands a full order refund, and then
my 100% feedback will be ruined. What do I do ?? I have put the buyer on my stop
list.
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United Kingdom, Wales
Netherlands, Noord-Holland
United Kingdom, England