| Discussion Forum: Thread 306987 |
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| | | Author: | Shiny_Stuff  | | Posted: | Jul 24, 2021 21:55 | | Subject: | Full Moon Fever -- Buyer Claiming Fake Lego | | Viewed: | 206 times | | Topic: | Problem Order | |
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| Today we are in a Full Moon. I just verified that fact online.
Some people believe that people and animals behave oddly during a full moon.
What does this have to do with BrickLink?
I just received a message from a buyer (feedback rating = 5) who purchased 70
dollars worth of Lego from me and is now claiming the Lego is not real.
I think it is a case of buyer's remorse. The order happened to be heavy
(mostly regular bricks) and was shipped from New York to California, so the shipping
cost was relatively high. Add in the state sales tax, and the order Final Total
was 90 bucks. That does make the Lego rather expensive (in this case, 28 cents
per piece versus 21 cents per piece without shipping costs and sales tax added).
There is absolutely NO WAY that any of the parts I sent are Fake Lego. I have
never purchased or owned fake Lego in all of my 48 years on this earth. Being
that the majority of my inventory originated from sets produced prior to 2008,
my inventory is actually BETTER than other seller's brand new inventory as
none of it is the newer breakable Lego (sometimes referred to as Brittle Brown
Bricks).
So, before I reply to the buyer, I came here to vent a bit. It certainly stings
to be accused of peddling fake Lego.
I am not yet ready to name-and-shame the buyer. I haven't even responded
to them yet. I am considering simply ignoring the message as the best way to
deal with this buyer.
____
** Apologies to Tom Petty for using the name of his record album
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| | | | | Author: | Heartbricker | | Posted: | Jul 24, 2021 22:26 | | Subject: | Re: Full Moon Fever -- Buyer Claiming Fake Lego | | Viewed: | 78 times | | Topic: | Problem Order | |
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| In Problem Order, Shiny_Stuff writes:
| | Today we are in a Full Moon. I just verified that fact online.
Some people believe that people and animals behave oddly during a full moon.
What does this have to do with BrickLink?
I just received a message from a buyer (feedback rating = 5) who purchased 70
dollars worth of Lego from me and is now claiming the Lego is not real.
I think it is a case of buyer's remorse. The order happened to be heavy
(mostly regular bricks) and was shipped from New York to California, so the shipping
cost was relatively high. Add in the state sales tax, and the order Final Total
was 90 bucks. That does make the Lego rather expensive (in this case, 28 cents
per piece versus 21 cents per piece without shipping costs and sales tax added).
There is absolutely NO WAY that any of the parts I sent are Fake Lego. I have
never purchased or owned fake Lego in all of my 48 years on this earth. Being
that the majority of my inventory originated from sets produced prior to 2008,
my inventory is actually BETTER than other seller's brand new inventory as
none of it is the newer breakable Lego (sometimes referred to as Brittle Brown
Bricks).
So, before I reply to the buyer, I came here to vent a bit. It certainly stings
to be accused of peddling fake Lego.
I am not yet ready to name-and-shame the buyer. I haven't even responded
to them yet. I am considering simply ignoring the message as the best way to
deal with this buyer.
____
** Apologies to Tom Petty for using the name of his record album
|
Reply (respectfully) that all your LEGO was sourced from parting out sets and
not from unknown sources (like thrift shops, bulk lots, garage sales) it seems
to be true since you're selling new pieces almost exclusively.
Request that the buyer sends you pictures of the items that they believe are
not LEGO or tell you which items they believe are not real and if the logo is
not in an obvious place (it's obvious where the logo is on plates and bricks
but not always on liftarm/axles) - you'd be able to explain where to find
the logo or marks that proves that the piece is in fact LEGO- there are some
pages that help people identify fakes- point them to one of those pages.
Since it is mostly bricks- we have also encountered some buyers who made false
claims in order to get partial refunds- it is the unfortunate ugly part of selling
online- we usually block them depending on what % of the order they believe they
deserve a refund for because we might miss one part in the order that may have
had an imperfection but not half of an order.
We also explain to people that this is a small family business who is willing
to take responsibility for our mistakes but compensating for claims where the
buyer is (to say it mildly) unsure of their claim hurts your family's livelihood
unlike LEGO or any other large retailers that can absorb such losses easily.
I'd hold off on leaving non-positive feedbacks until you resolve the issue
amicably.
Good luck.
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| | | | | Author: | psusaxman2000 | | Posted: | Jul 24, 2021 22:28 | | Subject: | Re: Full Moon Fever -- Buyer Claiming Fake Lego | | Viewed: | 93 times | | Topic: | Problem Order | |
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| In Problem Order, Shiny_Stuff writes:
| | Today we are in a Full Moon. I just verified that fact online.
Some people believe that people and animals behave oddly during a full moon.
What does this have to do with BrickLink?
I just received a message from a buyer (feedback rating = 5) who purchased 70
dollars worth of Lego from me and is now claiming the Lego is not real.
I think it is a case of buyer's remorse. The order happened to be heavy
(mostly regular bricks) and was shipped from New York to California, so the shipping
cost was relatively high. Add in the state sales tax, and the order Final Total
was 90 bucks. That does make the Lego rather expensive (in this case, 28 cents
per piece versus 21 cents per piece without shipping costs and sales tax added).
There is absolutely NO WAY that any of the parts I sent are Fake Lego. I have
never purchased or owned fake Lego in all of my 48 years on this earth. Being
that the majority of my inventory originated from sets produced prior to 2008,
my inventory is actually BETTER than other seller's brand new inventory as
none of it is the newer breakable Lego (sometimes referred to as Brittle Brown
Bricks).
So, before I reply to the buyer, I came here to vent a bit. It certainly stings
to be accused of peddling fake Lego.
I am not yet ready to name-and-shame the buyer. I haven't even responded
to them yet. I am considering simply ignoring the message as the best way to
deal with this buyer.
|
That's amazing that they would make such a large purchase and then claim
fake product. Are they claiming the entire order is fake or just some of the
parts. You mentioned that a number of the pieces were regular bricks so they
would obviously have the Lego logo on the stud so they are easily disproven.
I would ask the buyer for pictures of the non-Lego parts. Hopefully that would
deter them, but it may be a case where a negative might be coming and then you
just block them and move on.
Be respectful but ask for proof of their claim and see where it goes from there.
Good luck.
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| | | | | Author: | Brick_Qc | | Posted: | Jul 25, 2021 08:57 | | Subject: | Re: Full Moon Fever -- Buyer Claiming Fake Lego | | Viewed: | 96 times | | Topic: | Problem Order | |
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| Ask them why they're making this claim and based on what ? Then ask pictures
and post them here so they can have neutral opinions from the members here.
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| | | | | Author: | rab1234 | | Posted: | Oct 8, 2021 20:41 | | Subject: | Re: Full Moon Fever -- Buyer Claiming Fake Lego | | Viewed: | 64 times | | Topic: | Problem Order | |
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| You can always tell them you’ll give a full refund if they return all original
parts.
Then if they do send you your inventory back turn the tables and claim they sent
you fake LEGO.
(Just kidding about the last part). 😄
In Problem Order, Shiny_Stuff writes:
| | Today we are in a Full Moon. I just verified that fact online.
Some people believe that people and animals behave oddly during a full moon.
What does this have to do with BrickLink?
I just received a message from a buyer (feedback rating = 5) who purchased 70
dollars worth of Lego from me and is now claiming the Lego is not real.
I think it is a case of buyer's remorse. The order happened to be heavy
(mostly regular bricks) and was shipped from New York to California, so the shipping
cost was relatively high. Add in the state sales tax, and the order Final Total
was 90 bucks. That does make the Lego rather expensive (in this case, 28 cents
per piece versus 21 cents per piece without shipping costs and sales tax added).
There is absolutely NO WAY that any of the parts I sent are Fake Lego. I have
never purchased or owned fake Lego in all of my 48 years on this earth. Being
that the majority of my inventory originated from sets produced prior to 2008,
my inventory is actually BETTER than other seller's brand new inventory as
none of it is the newer breakable Lego (sometimes referred to as Brittle Brown
Bricks).
So, before I reply to the buyer, I came here to vent a bit. It certainly stings
to be accused of peddling fake Lego.
I am not yet ready to name-and-shame the buyer. I haven't even responded
to them yet. I am considering simply ignoring the message as the best way to
deal with this buyer.
____
** Apologies to Tom Petty for using the name of his record album
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USA, New York
Canada, Quebec
