| Discussion Forum: Thread 291031 |
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| | | Author: | ihave36paws  | | Posted: | Jun 7, 2021 08:01 | | Subject: | Bypass instant pay. | | Viewed: | 94 times | | Topic: | Help | |
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| I have had Buyers bypass the instant pay. Never figured out how they do it
because all of their items had weights.
Now I need to know because one of my Buyers wants to send a Money Order and
he can not figure out how to ask for a quote. That is the only way I can think
of to do it.
I have the store set to accept quotes but I don't know what to tell him to
do (other them pick what he wants then mark it for quote) He says he can not
figure it out.
Can anyone help me put it into words to help him.
Barbara
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| | | | | Author: | paulvdb | | Posted: | Jun 7, 2021 08:17 | | Subject: | Re: Bypass instant pay. | | Viewed: | 52 times | | Topic: | Help | |
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| In Help, ihave36paws writes:
| | I have had Buyers bypass the instant pay. Never figured out how they do it
because all of their items had weights.
Now I need to know because one of my Buyers wants to send a Money Order and
he can not figure out how to ask for a quote. That is the only way I can think
of to do it.
I have the store set to accept quotes but I don't know what to tell him to
do (other them pick what he wants then mark it for quote) He says he can not
figure it out.
Can anyone help me put it into words to help him.
Barbara
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At the final stage of the checkout process where the buyer selects the shipping
method they can either place the order or request a quote. There is a green "place
order" button and below that a white "request quote" button.
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| | | | | Author: | wildchicken13 | | Posted: | Jun 7, 2021 13:41 | | Subject: | Re: Bypass instant pay. | | Viewed: | 42 times | | Topic: | Help | |
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| In Help, ihave36paws writes:
| | I have had Buyers bypass the instant pay. Never figured out how they do it
because all of their items had weights.
Now I need to know because one of my Buyers wants to send a Money Order and
he can not figure out how to ask for a quote. That is the only way I can think
of to do it.
I have the store set to accept quotes but I don't know what to tell him to
do (other them pick what he wants then mark it for quote) He says he can not
figure it out.
Can anyone help me put it into words to help him.
Barbara
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The only thing that I can think of is that you have the "use invoice when order
cannot be placed with instant checkout" box checked in your store settings under
the management tab. This will not only allow buyers to request an invoice when
an item is missing packing weight and/or dimensions, but also when the order
doesn't fit the restrictions of any of the shipping methods you have set
up for instant checkout (too big, to heavy, etc).
I believe that the "request a quote" button will only show up at checkout if
the buyer has selected a shipping method that uses manual invoices. Otherwise,
the shipping cost will be shown to the buyer at checkout, so there is no point
in requesting a quote. So, perhaps mark one of the items that the buyer wants
as "manual only" in your inventory and hopefully that will allow the buyer to
request a quote at checkout.
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USA, Pennsylvania
Netherlands, Overijssel
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