| Discussion Forum: Thread 289507 |
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| | | Author: | masterbuilder1  | | Posted: | May 10, 2021 14:10 | | Subject: | cancel and refund | | Viewed: | 79 times | | Topic: | Help | |
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| Hi,
Apologies if I have missed something, but really is it my state of mind or is
cancelling an order now difficult? I have had to shut due to Julie having emergency
surgery, but had outstanding orders. One customer has asked us to cancel the
order as they can't wait. I have worked out how to cancel, not straight forward
now, but no idea if it has used the onsite refund as I intended.
I am stressed and not thinking clearly, but in the unfortunate situation that
a cancellation is needed in an emergency, especially with the upcoming issue
with VAT and Brexit this system should be easier to navigate or have obvious
links to follow if you have to shut?
I have just gone onto Paypal and refunded as I do not have time to look into
it any more and have cancelled order, if it is me I will not comment to admin
and make note just in case it is needed in the future, but if it is really difficult
when in a stressful situation to cancel orders made in good faith by understanding
buyers I would like to raise this issue again with admins
Alison
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United Kingdom, England
