Discussion Forum: Thread 289158

 Author: KitKat53 View Messages Posted By KitKat53
 Posted: May 3, 2021 15:31
 Subject: Potential feedback due to Mail Theft
 Viewed: 210 times
 Topic: Help
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KitKat53 (491)

Location:  USA, Virginia
Member Since Contact Type Status
Jan 15, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Kat's_Kupboard
I have discovered that 7 outgoing orders have possibly been stolen from my residential
mailbox. I have security, but the camera doesn't cover the mailbox area.
One customer in-particular is being very belligerent about not receiving his
order (over 400 pieces!).

I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

I'm certainly not doing anymore business through my residential mailbox!!
I'll drive out of my way to go to the PO from now on!
 Author: peregrinator View Messages Posted By peregrinator
 Posted: May 3, 2021 15:39
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 47 times
 Topic: Help
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peregrinator (244)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Help, KitKat53 writes:
  I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

You could refund the buyer without waiting for him to file a claim.
 Author: jennnifer View Messages Posted By jennnifer
 Posted: May 3, 2021 16:02
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 48 times
 Topic: Help
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jennnifer (2864)

Location:  USA, Illinois
Member Since Contact Type Status
Sep 8, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Old Grey Bricks
In Help, KitKat53 writes:
  I have discovered that 7 outgoing orders have possibly been stolen from my residential
mailbox. I have security, but the camera doesn't cover the mailbox area.
One customer in-particular is being very belligerent about not receiving his
order (over 400 pieces!).

I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

I'm certainly not doing anymore business through my residential mailbox!!
I'll drive out of my way to go to the PO from now on!

How long have your orders gone unscanned? I recently had batches of orders not
scanned in for 8-10 days before they started on their way. One order took 13
days to travel two states away. However, all of these orders did eventually get
delivered.

I no longer leave my packages for my mail carrier or even drop them in the box
at the station. We wait in line every time to get them scanned. Times have certainly
changed.

Sorry about your bad luck!!
Jen
 Author: zorbanj View Messages Posted By zorbanj
 Posted: May 3, 2021 16:05
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 65 times
 Topic: Help
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zorbanj (335)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 14, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ZorbaNJ's Bricks
PayPal holds you responsible for the packages until they are delivered. If you
are sure the packages were stolen, you should refund the orders. No need to force
your buyers to file PayPal claims, potentially aggravating them and thus increasing
the likelihood of bad feedback.

If I were your buyer and you proactively let me know that my order was stolen
and also refunded me I would leave excellent feedback because there was a problem
and you took care of it.

I never leave anything in my mailbox. I hand my packages in at the counter. On
the rare occasions where that is not possible I scan them in at the self-service
kiosk and put them in one of the big blue bins. My post office allows packages
to be left on the counter by the clerks but I never do that. If there's a
long line and the blue bins are full I come back later or the next day.


In Help, KitKat53 writes:
  I have discovered that 7 outgoing orders have possibly been stolen from my residential
mailbox. I have security, but the camera doesn't cover the mailbox area.
One customer in-particular is being very belligerent about not receiving his
order (over 400 pieces!).

I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

I'm certainly not doing anymore business through my residential mailbox!!
I'll drive out of my way to go to the PO from now on!
 Author: peregrinator View Messages Posted By peregrinator
 Posted: May 3, 2021 19:40
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 35 times
 Topic: Help
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peregrinator (244)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Help, zorbanj writes:
  If I were your buyer and you proactively let me know that my order was stolen
and also refunded me I would leave excellent feedback because there was a problem
and you took care of it.

+1
 Author: cosmicray View Messages Posted By cosmicray
 Posted: May 3, 2021 20:29
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 56 times
 Topic: Help
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cosmicray (3142)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Cosmic Toys
In Help, KitKat53 writes:
  I have discovered that 7 outgoing orders have possibly been stolen from my residential
mailbox. I have security, but the camera doesn't cover the mailbox area.
One customer in-particular is being very belligerent about not receiving his
order (over 400 pieces!).

I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

I'm certainly not doing anymore business through my residential mailbox!!
I'll drive out of my way to go to the PO from now on!

If you have more than 5 outgoing packages, the mail carrier is not supposed to
do an acceptance scan. 5 is the most they will scan, and none get scanned if
you have more than 5. Once they get them back to the post office, they will not
be scanned there either. They should begin appearing on tracking once they pass
thru an NDC sorter.

You have two options, one is to generate all your postage using PayPal Multi-Order
Shipping, and generate a SCAN form. The mail carrier will scan the SCAN form,
and then click YES, the number of packages is correct. Doing the SCAN form indirectly
causes all the packages to be acceptance scanned. The other option is to take
them to the post office, and ask a retail counter clerk to do a 'Pre-Paid
Acceptance Scan'.

Nita Rae
 Author: Cob View Messages Posted By Cob
 Posted: May 4, 2021 11:34
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 44 times
 Topic: Help
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Cob (3244)

Location:  USA, Missouri
Member Since Contact Type Status
Nov 18, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Cob's Cheap Brick House
In Help, cosmicray writes:
  In Help, KitKat53 writes:
  I have discovered that 7 outgoing orders have possibly been stolen from my residential
mailbox. I have security, but the camera doesn't cover the mailbox area.
One customer in-particular is being very belligerent about not receiving his
order (over 400 pieces!).

I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

I'm certainly not doing anymore business through my residential mailbox!!
I'll drive out of my way to go to the PO from now on!

If you have more than 5 outgoing packages, the mail carrier is not supposed to
do an acceptance scan. 5 is the most they will scan, and none get scanned if
you have more than 5. Once they get them back to the post office, they will not
be scanned there either. They should begin appearing on tracking once they pass
thru an NDC sorter.

You have two options, one is to generate all your postage using PayPal Multi-Order
Shipping, and generate a SCAN form. The mail carrier will scan the SCAN form,
and then click YES, the number of packages is correct. Doing the SCAN form indirectly
causes all the packages to be acceptance scanned. The other option is to take
them to the post office, and ask a retail counter clerk to do a 'Pre-Paid
Acceptance Scan'.

Nita Rae

This is great information, I never understood the purpose of a scan form until
now.
Thank you!
 Author: LordSkylark View Messages Posted By LordSkylark
 Posted: May 5, 2021 14:44
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 46 times
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LordSkylark (10758)

Location:  USA, Michigan
Member Since Contact Type Status
May 4, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Light of the World
If that's the policy, then all the postal workers that have ever worked at
our location are overly generous. I ship out anywhere from 10~30 packages a day
which are picked up by the carrier at my house. They scan them one by one as
they put them into their vehicle before leaving my house.

  If you have more than 5 outgoing packages, the mail carrier is not supposed to
do an acceptance scan. 5 is the most they will scan, and none get scanned if
you have more than 5. Once they get them back to the post office, they will not
be scanned there either. They should begin appearing on tracking once they pass
thru an NDC sorter.

You have two options, one is to generate all your postage using PayPal Multi-Order
Shipping, and generate a SCAN form. The mail carrier will scan the SCAN form,
and then click YES, the number of packages is correct. Doing the SCAN form indirectly
causes all the packages to be acceptance scanned. The other option is to take
them to the post office, and ask a retail counter clerk to do a 'Pre-Paid
Acceptance Scan'.

Nita Rae
 Author: Adjour View Messages Posted By Adjour
 Posted: May 3, 2021 20:31
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 55 times
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Adjour (1346)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Help, KitKat53 writes:
  I have discovered that 7 outgoing orders have possibly been stolen from my residential
mailbox. I have security, but the camera doesn't cover the mailbox area.
One customer in-particular is being very belligerent about not receiving his
order (over 400 pieces!).

I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

I'm certainly not doing anymore business through my residential mailbox!!
I'll drive out of my way to go to the PO from now on!


um...refund your customers...


If a seller forced me to file a claim in this situation, darn straight I'm
leaving a neg.

Appologize and refund.
 Author: tEoS View Messages Posted By tEoS
 Posted: May 3, 2021 21:50
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 47 times
 Topic: Help
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tEoS (5096)

Location:  USA, Michigan
Member Since Contact Type Status
Dec 24, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Elements Of Surprise
They don't know if the packages were stolen, just that they haven't been
scanned.

It could just be a USPS delay.

  
um...refund your customers...


If a seller forced me to file a claim in this situation, darn straight I'm
leaving a neg.

Appologize and refund.
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: May 3, 2021 22:06
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 50 times
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Brick_Qc (1843)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
In Help, Adjour writes:
  um...refund your customers...


If a seller forced me to file a claim in this situation, darn straight I'm
leaving a neg.

Appologize and refund.

+1
 Author: MKRacing66 View Messages Posted By MKRacing66
 Posted: May 3, 2021 22:54
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 163 times
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MKRacing66 (58)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Dec 8, 2020 Contact Member Buyer
Buying Privileges - OK
Hopefully you also have notified local police and the USPS. Porch Pirates unfortunately
have learned that there's a lot of Ring doorbells out there, and cameras....if
your packages are going missing from a mailbox, my bet is your neighbors also
are missing / losing stuff, and maybe they have camera footage or filed complaints
as well.

I guess you can't just reship a new order, and maybe give the buyer a courtesy
coupon or something, and hope down the line some thief is caught with a bunch
of Legos?

What's somewhat puzzling to me is taking a package from a porch is pretty
much everywhere petty theft, but taking something out of a mailbox is a federal
level offense

Imagine 2 guys in federal prison. One says "how much time are you doing?" answer:
"10 years". first guy "so am I...I assaulted a federal agent...what did you do?"
other guy: "stole some Legos from a mailbox"





In Help, KitKat53 writes:
  I have discovered that 7 outgoing orders have possibly been stolen from my residential
mailbox. I have security, but the camera doesn't cover the mailbox area.
One customer in-particular is being very belligerent about not receiving his
order (over 400 pieces!).

I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

I'm certainly not doing anymore business through my residential mailbox!!
I'll drive out of my way to go to the PO from now on!
 Author: cosmicray View Messages Posted By cosmicray
 Posted: May 4, 2021 10:56
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 54 times
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cosmicray (3142)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Cosmic Toys
In Help, MKRacing66 writes:
=Imagine 2 guys in federal prison. One says "how much time are you doing?" answer:
  "10 years". first guy "so am I...I assaulted a federal agent...what did you do?"
other guy: "stole some Legos from a mailbox"

Which is where we segue into Alice's Restaurant, and the bit where the various
felons are sitting on the bench, and they ask Arlo what he did and he responded
with "littering" ... and they all moved away from him

Nita Rae
 Author: magicalbricks24 View Messages Posted By magicalbricks24
 Posted: May 4, 2021 11:43
 Subject: Re: Potential feedback due to Mail Theft
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magicalbricks24 (179)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Jun 8, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MagicalBricks
In Help, KitKat53 writes:
  I have discovered that 7 outgoing orders have possibly been stolen from my residential
mailbox. I have security, but the camera doesn't cover the mailbox area.
One customer in-particular is being very belligerent about not receiving his
order (over 400 pieces!).

I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

I'm certainly not doing anymore business through my residential mailbox!!
I'll drive out of my way to go to the PO from now on

Sorry to hear about this! Maybe ask your neighbors if they have any cameras/Ring
doorbells...

One other tip for sellers, always ask for a receipt when taking packages to the
Post Office. I once had a package's tracking glitch and keep showing as "USPS
Awaiting Item". If you have the receipt for PayPal, then it proves that the package
was in, or was lost while in the hands of the USPS. It is sad the lengths people
will go through to try to rob someone of something...
 Author: edeevo View Messages Posted By edeevo
 Posted: May 4, 2021 11:57
 Subject: Re: Potential feedback due to Mail Theft
 Viewed: 67 times
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edeevo (8246)

Location:  USA, California
Member Since Contact Type Status Collage
Dec 12, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Lucky Eds Good Ol Bricks
In Help, KitKat53 writes:
  I have discovered that 7 outgoing orders have possibly been stolen from my residential
mailbox. I have security, but the camera doesn't cover the mailbox area.
One customer in-particular is being very belligerent about not receiving his
order (over 400 pieces!).

I will have taken a big hit to my bottom line by the theft of those 7 orders,
and through no fault of my own, should I have to be the brunt of negative feedback?
He's already filing for a refund through PayPal, which is his right. What
are my options in this case?

I'm certainly not doing anymore business through my residential mailbox!!
I'll drive out of my way to go to the PO from now on!

I experienced this about six years ago when using a nearby drop box (it was a
standalone USPS box a few blocks from my house)... I had 4 packages go missing
(no scan, nothing; like they just disappeared)... after a few weeks of communicating
with each Buyer about whatever status I had at the moment, I decided it would
be best to just accept the loss and issue them each a full refund for the orders
(even though the orders totaled over $200), I felt strongly that I couldn't
punish them for packages going missing or being stolen (and I know I'd appreciate
the gesture if I was in the Buyers' shoes)... which in many ways turned out
for the better, because each of those Buyers has been a repeat Buyer multiple
times in the years since...

It was only a few months after I had issued the refunds that I found out that
the particular drop box I had been using was consistently being broken in to
and I was lucky that I only had 4 packages go missing in the 2+ years I'd
been using it... and it was just over a year after that experience that the USPS
decided to simply remove that drop box permanently (I'm guessing too many
complaints about stolen packages), and I have been dropping off my packages at
the Post Office ever since with none going missing...

Life is Good.
~Ed.