Discussion Forum: Thread 288138

 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 13, 2021 21:57
 Subject: ATTN SELLERS: lot limits may save your store
 Viewed: 1067 times
 Topic: Administrative
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.
 
 Author: jbo210 View Messages Posted By jbo210
 Posted: Apr 13, 2021 22:11
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 81 times
 Topic: Administrative
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jbo210 (19)

Location:  USA, Texas
Member Since Contact Type Status
Feb 2, 2021 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AlamoCityMinifigs
Great information to know for a new store, thank you sir!
 Author: ralphs_bricks View Messages Posted By ralphs_bricks
 Posted: Apr 13, 2021 22:12
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 91 times
 Topic: Administrative
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ralphs_bricks (597)

Location:  USA, New York
Member Since Contact Type Status Collage
Feb 13, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
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Store: Ralph's Bricks & Minifigs
In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

Should BrickLink set that as default with stores opting out of it to be safer?
 Author: BigBBricks View Messages Posted By BigBBricks
 Posted: Apr 14, 2021 00:18
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 80 times
 Topic: Administrative
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BigBBricks (12565)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Dec 2, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Big B Bricks
In Administrative, ralphs_bricks writes:
  In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

Should BrickLink set that as default with stores opting out of it to be safer?

+1
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 14, 2021 01:40
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 69 times
 Topic: Administrative
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yorbrick (885)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Administrative, ralphs_bricks writes:
  In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

Should BrickLink set that as default with stores opting out of it to be safer?

Agreed. If it is that serious just set it by default then let all sellers know
by email or announcement on the front page.
 Author: Stellar View Messages Posted By Stellar
 Posted: Apr 14, 2021 03:35
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 64 times
 Topic: Administrative
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Stellar (1901)

Location:  Spain, Comunidad Valenciana
Member Since Contact Type Status
Sep 24, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Stellar Bricks
In Administrative, yorbrick writes:
  In Administrative, ralphs_bricks writes:
  In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

Should BrickLink set that as default with stores opting out of it to be safer?

Agreed. If it is that serious just set it by default then let all sellers know
by email or announcement on the front page.

As Russell said they don't want to send too many emails and most sellers
never go to the front page, consider voting this suggestion:

https://www.bricklink.com/message.asp?ID=1243854
 
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 14, 2021 04:31
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 63 times
 Topic: Administrative
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yorbrick (885)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  As Russell said they don't want to send too many emails and most sellers
never go to the front page, consider voting this suggestion:


They send at least one email to active sellers every month, about fees. If they
don't want to send out too many emails, they could always add a digest of
important changes there or at the very least a link to important changes if any
have been made.

The number of "doesn't ship to my state" queries shows how not informing
sellers of important changes can affect the site for months (and will probably
do so for years).
 Author: SecondChildhood View Messages Posted By SecondChildhood
 Posted: Apr 14, 2021 12:44
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 41 times
 Topic: Administrative
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SecondChildhood (2134)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 3, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Second Childhood
In Administrative, ralphs_bricks writes:
  In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

Should BrickLink set that as default with stores opting out of it to be safer?

+1
 Author: randyf View Messages Posted By randyf
 Posted: Apr 13, 2021 22:28
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 69 times
 Topic: Administrative
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randyf (408)

Location:  USA, Ohio
Member Since Contact Type Status
Sep 16, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The Bricking Spectre
BrickLink Catalog Associate (?)
This sounds like great information for a mass email to all BrickLink sellers.
Hopefully you are doing that, also.


In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.
 Author: BigBBricks View Messages Posted By BigBBricks
 Posted: Apr 14, 2021 00:25
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 65 times
 Topic: Administrative
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BigBBricks (12565)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Dec 2, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Big B Bricks
In Administrative, randyf writes:
  This sounds like great information for a mass email to all BrickLink sellers.
Hopefully you are doing that, also.


In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

+1 Harrumph!

Russell, alerting the seller base and instituting a default lot amount on all
seller accounts where it has not already been filled by the individual
would go a long way towards putting a band-aid on this.
 Author: atkk View Messages Posted By atkk
 Posted: Apr 13, 2021 22:36
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 55 times
 Topic: Administrative
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atkk (6446)

Location:  Canada, Ontario
Member Since Contact Type Status
Apr 27, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BUILD IT!!
BrickLink Translated Help Editor (?) - French
Done. Thanks for the info Russell!
Does a buyer get a message when they reach the lot limit?


In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.
 Author: dredabeast24 View Messages Posted By dredabeast24
 Posted: Apr 14, 2021 10:44
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 45 times
 Topic: Administrative
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dredabeast24 (1291)

Location:  USA, Illinois
Member Since Contact Type Status
Apr 30, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Click
In Administrative, atkk writes:
  Done. Thanks for the info Russell!
Does a buyer get a message when they reach the lot limit?


In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

It limits the buyer similar as when you are below the minimum buy threshold,
it just won't let you check out.
 Author: Heartbricker View Messages Posted By Heartbricker
 Posted: Apr 13, 2021 22:49
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 103 times
 Topic: Administrative
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Heartbricker (11166)

Location:  USA, New Jersey
Member Since Contact Type Status
Dec 29, 2008 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Heart Bricker
In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

We learned the lesson from the other large seller and when we were hit with a
$90,000+ bogus order our store had lot limits that prevented a disaster.

The underline issue we have voiced our concern about was how easy it is to open
a bricklink account for buyers with just about no verification, this includes
buyers who have been previously banned due to multiple NPB's and we even
had a buyer who placed more than 6 orders in our shop with the same name and
address and paid for two of them and kept burning accounts with NPBs and reopening
and just paying for some orders until maxing out their NPB allotment.

We hope to see more roadblocks for those bad actors in the future.
Thank you.
 Author: Tracyd View Messages Posted By Tracyd
 Posted: Apr 14, 2021 10:08
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 57 times
 Topic: Administrative
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Tracyd (305)

Location:  USA, Texas
Member Since Contact Type Status
May 29, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Tracyd's
In Administrative, Heartbricker writes:
  In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

We learned the lesson from the other large seller and when we were hit with a
$90,000+ bogus order our store had lot limits that prevented a disaster.

The underline issue we have voiced our concern about was how easy it is to open
a bricklink account for buyers with just about no verification, this includes
buyers who have been previously banned due to multiple NPB's and we even
had a buyer who placed more than 6 orders in our shop with the same name and
address and paid for two of them and kept burning accounts with NPBs and reopening
and just paying for some orders until maxing out their NPB allotment.

We hope to see more roadblocks for those bad actors in the future.
Thank you.

At least you have to register and can't just buy things as a "guest" like
you can on a lot of major websites. A long wait to register and having to provide
a lot of information would drive away a lot of buyers.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Apr 14, 2021 10:26
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 59 times
 Topic: Administrative
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peregrinator (248)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Administrative, Tracyd writes:
  At least you have to register and can't just buy things as a "guest" like
you can on a lot of major websites. A long wait to register and having to provide
a lot of information would drive away a lot of buyers.

Right, you don't want to force people to have a long wait for registration,
you want to implement tools that will spot people who have had their buying privileges
suspended in the past, whether by email address, actual address, IP, etc.

I was thinking this morning that maybe there should be way to force buyers who
place very large orders to front at least 50% of the total cost.
 Author: edeevo View Messages Posted By edeevo
 Posted: Apr 14, 2021 13:04
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 53 times
 Topic: Administrative
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edeevo (8271)

Location:  USA, California
Member Since Contact Type Status Collage
Dec 12, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Lucky Eds Good Ol Bricks
In Administrative, peregrinator writes:
  In Administrative, Tracyd writes:
  At least you have to register and can't just buy things as a "guest" like
you can on a lot of major websites. A long wait to register and having to provide
a lot of information would drive away a lot of buyers.

Right, you don't want to force people to have a long wait for registration,
you want to implement tools that will spot people who have had their buying privileges
suspended in the past, whether by email address, actual address, IP, etc.

I was thinking this morning that maybe there should be way to force buyers who
place very large orders to front at least 50% of the total cost.

Isn't that just instant checkout? (and that forces a Buyer to front 100%
of the total cost!)

I was really reluctant to move to instant checkout at first, but it has definitely
prevented these sort of things from happening.


Life is Good.
~Ed.
 Author: NelisSolis View Messages Posted By NelisSolis
 Posted: Apr 14, 2021 13:10
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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NelisSolis (3088)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 4, 2013 Member Does Not Allow Contact Seller
Buying Privileges - OKSelling Privileges - OK
Store: NelisSolis Toys
In Administrative, edeevo writes:
  
  
I was thinking this morning that maybe there should be way to force buyers who
place very large orders to front at least 50% of the total cost.

Isn't that just instant checkout? (and that forces a Buyer to front 100%
of the total cost!)


Not completely. If you have offsite payment methods (like IBAN), it is possible
to have instant checkout (automatic calculation of shipping costs and other fees)
without a related payment transaction. Both buyer and seller adjust the payment
status of the order manually.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 14, 2021 13:36
 Subject: Re: ATTN SELLERS: lot limits may save your store
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SylvainLS (36)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Administrative, NelisSolis writes:
  In Administrative, edeevo writes:
  
  
I was thinking this morning that maybe there should be way to force buyers who
place very large orders to front at least 50% of the total cost.

Isn't that just instant checkout? (and that forces a Buyer to front 100%
of the total cost!)


Not completely. If you have offsite payment methods (like IBAN), it is possible
to have instant checkout (automatic calculation of shipping costs and other fees)
without a related payment transaction. Both buyer and seller adjust the payment
status of the order manually.

That’s not Instant Checkout, that’s Auto-Invoice.

Instant Checkout = Auto-Invoice + Onsite Payment.
 Author: leopard37 View Messages Posted By leopard37
 Posted: Apr 14, 2021 13:50
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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leopard37 (2287)

Location:  Canada, Alberta
Member Since Contact Type Status
Jul 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Leopard37
In Administrative, edeevo writes:
  In Administrative, peregrinator writes:
  In Administrative, Tracyd writes:
  At least you have to register and can't just buy things as a "guest" like
you can on a lot of major websites. A long wait to register and having to provide
a lot of information would drive away a lot of buyers.

Right, you don't want to force people to have a long wait for registration,
you want to implement tools that will spot people who have had their buying privileges
suspended in the past, whether by email address, actual address, IP, etc.

I was thinking this morning that maybe there should be way to force buyers who
place very large orders to front at least 50% of the total cost.

Isn't that just instant checkout? (and that forces a Buyer to front 100%
of the total cost!)

I was really reluctant to move to instant checkout at first, but it has definitely
prevented these sort of things from happening.


Life is Good.
~Ed.

Let's consider your comment for a second Ed, I could purchase your entire
store and one of your shipping setting would let me pay right now. Even instant
checkout sellers have packaging limits. The fix is still required whether or
not stores have instant checkout.

Tyson.
 Author: edeevo View Messages Posted By edeevo
 Posted: Apr 14, 2021 15:49
 Subject: Re: ATTN SELLERS: lot limits may save your store
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edeevo (8271)

Location:  USA, California
Member Since Contact Type Status Collage
Dec 12, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Lucky Eds Good Ol Bricks
In Administrative, leopard37 writes:
  In Administrative, edeevo writes:
  In Administrative, peregrinator writes:
  In Administrative, Tracyd writes:
  At least you have to register and can't just buy things as a "guest" like
you can on a lot of major websites. A long wait to register and having to provide
a lot of information would drive away a lot of buyers.

Right, you don't want to force people to have a long wait for registration,
you want to implement tools that will spot people who have had their buying privileges
suspended in the past, whether by email address, actual address, IP, etc.

I was thinking this morning that maybe there should be way to force buyers who
place very large orders to front at least 50% of the total cost.

Isn't that just instant checkout? (and that forces a Buyer to front 100%
of the total cost!)

I was really reluctant to move to instant checkout at first, but it has definitely
prevented these sort of things from happening.


Life is Good.
~Ed.

Let's consider your comment for a second Ed, I could purchase your entire
store and one of your shipping setting would let me pay right now. Even instant
checkout sellers have packaging limits. The fix is still required whether or
not stores have instant checkout.

Tyson.

Tyson,

You can prevent that by unchecking the "Backup for Instant Checkout" setting
(first image), and by not setting any package limits for your shipping
methods (second image)...

Because I chose not to have any packaging limits set for my two shipping methods,
combined with my use of a tiered shipping price structure based upon the total
order/purchase cost (third image).

I feel it simplifies everything for me and my Buyers, because it is really easy
to see exactly what they can expect to pay upfront.

Life is Good.
~Ed.
 




 Author: leopard37 View Messages Posted By leopard37
 Posted: Apr 14, 2021 16:52
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 49 times
 Topic: Administrative
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leopard37 (2287)

Location:  Canada, Alberta
Member Since Contact Type Status
Jul 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Leopard37
In Administrative, edeevo writes:
  In Administrative, leopard37 writes:
  In Administrative, edeevo writes:
  In Administrative, peregrinator writes:
  In Administrative, Tracyd writes:
  At least you have to register and can't just buy things as a "guest" like
you can on a lot of major websites. A long wait to register and having to provide
a lot of information would drive away a lot of buyers.

Right, you don't want to force people to have a long wait for registration,
you want to implement tools that will spot people who have had their buying privileges
suspended in the past, whether by email address, actual address, IP, etc.

I was thinking this morning that maybe there should be way to force buyers who
place very large orders to front at least 50% of the total cost.

Isn't that just instant checkout? (and that forces a Buyer to front 100%
of the total cost!)

I was really reluctant to move to instant checkout at first, but it has definitely
prevented these sort of things from happening.


Life is Good.
~Ed.

Let's consider your comment for a second Ed, I could purchase your entire
store and one of your shipping setting would let me pay right now. Even instant
checkout sellers have packaging limits. The fix is still required whether or
not stores have instant checkout.

Tyson.

Tyson,

You can prevent that by unchecking the "Backup for Instant Checkout" setting
(first image), and by not setting any package limits for your shipping
methods (second image)...

Because I chose not to have any packaging limits set for my two shipping methods,
combined with my use of a tiered shipping price structure based upon the total
order/purchase cost (third image).

I feel it simplifies everything for me and my Buyers, because it is really easy
to see exactly what they can expect to pay upfront.

Life is Good.
~Ed.

What you have stated does not change my statement. I can order your whole store
right now say I changed my mind and you would not be able to restore your stock
according to BL. That's the issue that is occurring. And I can't believe
that you would ship your entire store for free.

Tyson.
 Author: edeevo View Messages Posted By edeevo
 Posted: Apr 14, 2021 17:49
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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edeevo (8271)

Location:  USA, California
Member Since Contact Type Status Collage
Dec 12, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store Closed Store: Lucky Eds Good Ol Bricks
In Administrative, leopard37 writes:
  In Administrative, edeevo writes:
  In Administrative, leopard37 writes:
  In Administrative, edeevo writes:
  In Administrative, peregrinator writes:
  In Administrative, Tracyd writes:
  At least you have to register and can't just buy things as a "guest" like
you can on a lot of major websites. A long wait to register and having to provide
a lot of information would drive away a lot of buyers.

Right, you don't want to force people to have a long wait for registration,
you want to implement tools that will spot people who have had their buying privileges
suspended in the past, whether by email address, actual address, IP, etc.

I was thinking this morning that maybe there should be way to force buyers who
place very large orders to front at least 50% of the total cost.

Isn't that just instant checkout? (and that forces a Buyer to front 100%
of the total cost!)

I was really reluctant to move to instant checkout at first, but it has definitely
prevented these sort of things from happening.


Life is Good.
~Ed.

Let's consider your comment for a second Ed, I could purchase your entire
store and one of your shipping setting would let me pay right now. Even instant
checkout sellers have packaging limits. The fix is still required whether or
not stores have instant checkout.

Tyson.

Tyson,

You can prevent that by unchecking the "Backup for Instant Checkout" setting
(first image), and by not setting any package limits for your shipping
methods (second image)...

Because I chose not to have any packaging limits set for my two shipping methods,
combined with my use of a tiered shipping price structure based upon the total
order/purchase cost (third image).

I feel it simplifies everything for me and my Buyers, because it is really easy
to see exactly what they can expect to pay upfront.

Life is Good.
~Ed.

What you have stated does not change my statement. I can order your whole store
right now say I changed my mind and you would not be able to restore your stock
according to BL. That's the issue that is occurring. And I can't believe
that you would ship your entire store for free.

Tyson.

No one can check out of my store without actually paying; so if a purchase was
made for a large amount or all of y inventory, that Buyer would have to first
pay, then specifically request a refund from me after that payment cleared, correct?

So I think you are saying that, *if* I actually provided that massive refund,
then there'd be no way for me to restore my stock in my BL store inventory...
is that the point your making? I suppose that is a valid concern, though the
sheer cost of that transaction seems implausible to me (and it is within my control
to deny that refund if it really came down to it, no?)...

On a side note: while it may defy belief, I'd gladly ship everything in my
store for free if someone bought it all from me.

Life is Good.
~Ed.
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Apr 14, 2021 14:11
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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peregrinator (248)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Administrative, edeevo writes:
  Isn't that just instant checkout? (and that forces a Buyer to front 100%
of the total cost!)

I was really reluctant to move to instant checkout at first, but it has definitely
prevented these sort of things from happening.


Yes, I was thinking for those who are reluctant to adopt IC - obviously implementing
IC and not allowing manual invoicing would prevent this from happening.
 Author: LordSkylark View Messages Posted By LordSkylark
 Posted: Apr 14, 2021 21:37
 Subject: Re: ATTN SELLERS: lot limits may save your store
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LordSkylark (10761)

Location:  USA, Michigan
Member Since Contact Type Status
May 4, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Light of the World
  
At least you have to register and can't just buy things as a "guest" like
you can on a lot of major websites. A long wait to register and having to provide
a lot of information would drive away a lot of buyers.

I hope that bricklink never allows guest accounts. As for the other major websites,
if they are going to allow guest accounts, it should be with the penalty of forfeiting
ALL buyer protection rights.
 Author: Teup View Messages Posted By Teup
 Posted: Apr 14, 2021 02:04
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 66 times
 Topic: Administrative
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Teup (5006)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BLOKJESKONING
In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

Soooo why doesn't Bricklink set this limit right now for all orders? It seems
simple to me: If you know that something is going to bug, then it's not useful
to allow it.
Sounds a bit like a videogame where instead of putting up a wall at the edge
of the map, the designers ask the players "please don't walk off the map"
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 14, 2021 02:27
 Subject: Re: ATTN SELLERS: lot limits may save your store
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yorbrick (885)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  Sounds a bit like a videogame where instead of putting up a wall at the edge
of the map, the designers ask the players "please don't walk off the map"


And only say that on a forum that a very small percentage of players use.
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Apr 14, 2021 10:04
 Subject: Re: ATTN SELLERS: lot limits may save your store
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cosmicray (3147)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Cosmic Toys
In Administrative, yorbrick writes:
  
  Sounds a bit like a videogame where instead of putting up a wall at the edge
of the map, the designers ask the players "please don't walk off the map"


And only say that on a forum that a very small percentage of players use.

The BL admin team should have a blog somewhere. Something that keeps us informed
of very important suggestions, announcements, and service interruptions. But
host it offsite. The various big sites (AWS, reddit, twitter, etc) all have status
boards. Something along those lines.

Nita Rae
 Author: SecondChildhood View Messages Posted By SecondChildhood
 Posted: Apr 14, 2021 12:46
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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SecondChildhood (2134)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 3, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Second Childhood
In Administrative, Teup writes:
  In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

Soooo why doesn't Bricklink set this limit right now for all orders? It seems
simple to me: If you know that something is going to bug, then it's not useful
to allow it.
Sounds a bit like a videogame where instead of putting up a wall at the edge
of the map, the designers ask the players "please don't walk off the map"


+1
 Author: ZwarteMagica View Messages Posted By ZwarteMagica
 Posted: Apr 14, 2021 06:06
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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ZwarteMagica (7274)

Location:  Netherlands, Noord-Holland
Member Since Contact Type Status
Apr 14, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: HappyB
Thank you for communicating this to us.
I have set my store at 1200, because we have had a legit order of 1170 lots in
our past.
 
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Apr 14, 2021 06:15
 Subject: Re: ATTN SELLERS: lot limits may save your store
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cosmicray (3147)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Cosmic Toys
In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

From my perspective, the number of lots is less important than if the buyer actually
pays for the order. A 1K lot order, I would fill … provided that it meets the
average value per lot and it arrives paid. I will put in a 1K lot limit, until
such time as a buyer complains.

Nita Rae
 Author: BasKrie View Messages Posted By BasKrie
 Posted: Apr 14, 2021 06:20
 Subject: Re: ATTN SELLERS: lot limits may save your store
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BasKrie (5579)

Location:  Netherlands, Drenthe
Member Since Contact Type Status
Dec 5, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: BasKrie
In Administrative, Admin_Russell writes:
  Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.


Isn't this the real problem? Bricklink not being able to cancel an order
of this size through the tools the seller is presented.
And as far as I understood the problem with that seller was that they tried cancelling
it, some of the order was returned to the invenvtory, some not and some lots
were made a mess.
So shouldn't be better for Bricklink to show a warning on the order cancel
screen (and maybe even block the option) when an order with more than 1000 lots
is being cancelled?
I assume BL can cancel the order from the database without the time out issues
and return the items in the sellers inventory.

Setting a lot limit on my store is not something I want to do. When I want to
buy parts and see a store has a limit I turn away from that store, without looking
at what the limits area and maybe I'm not the only one doing that.

And even with a limit of 2000 lots, it is possible that cancelling such an order
will time out when BL servers are having a bad day (and maybe they will if 100
sellers are cancelling 2000 lot orders all at once).

And yes, please communicate this to all (larger) sellers, not all read the forum
 Author: UnitedParts View Messages Posted By UnitedParts
 Posted: Apr 14, 2021 08:45
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 73 times
 Topic: Administrative
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UnitedParts (2136)

Location:  United Kingdom, England
Member Since Contact Type Status
Mar 17, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: United Parts
In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.


Hello,

Thank you for the information, Russell. While it is okay putting a forum post
up to make people aware there are a few major flaws with it.

Firstly, not everyone reads the forum and will know about these issues, wouldn't
a targeted newsletter to sellers making them aware of the issue be more appropriate?

Secondly, I would like to know what Bricklink will be doing in order to stop
and prevent these issues? As it seems the responsibility of the user and site
security and fraudulent transactions are shoved onto the sellers, rather than
the platform we pay to sell on. While I appreciate it is best to take every precaution
we can as a seller (And I have done), it is still Bricklink's duty to best
remove this activity as well, and not only a sellers responsibility.

Finally, could you clarify what sort of support and timescale a store receives
when this sort of malicious action takes place. On a fraudulent order of $10000,
there is a $300 (+$60 VAT) fee, what happens to that? Does the inventory get
recovered, or are people going to be out 100s and 1000s of hours of work to rebuild
their entire inventory?


Some clarity to these points would put a lot of people at ease should they fall
victim to this malicious activity. Thank you again for the heads up.
 Author: BrickBuy View Messages Posted By BrickBuy
 Posted: Apr 14, 2021 08:58
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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BrickBuy (36987)

Location:  USA, Ohio
Member Since Contact Type Status Collage
Jan 14, 2001 Contact Member Seller
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Store: Missing Brick
1) There should be an automatic lot limit for anyone signing up as a seller.
Default should probably be set at 100, as new sellers may not know exactly what
they get into when selling (it takes ~1 hour if not more to pack a 100 lot order
for beginning sellers I'd say). They can adjust if needed, but having no
default limit is asking for trouble.

2) I suggest a site-wide outright ban on ANY orders over 1000 lots. This prevents
many, many problems. There have been very, very few legitimate orders over 1000
lots, and many more "scam" orders over 1000 lots. If a buyer really wants over
1000 lots from a single seller, they can place a 1000 lot order, pay, and then
proceed to place another order that the seller can ship combined.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 14, 2021 09:05
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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SylvainLS (36)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
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Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Administrative, BrickBuy writes:
  […]
If a buyer really wants over
1000 lots from a single seller, they can place a 1000 lot order, pay, and then
proceed to place another order that the seller can ship combined.

Not that simple:
1. With Instant Checkout, both orders will include shipping costs.
2. Those will be big orders, and I’m sure sellers will want to keep their PayPal
Seller Protection and ship as many packages as there are payments.
 Author: dredabeast24 View Messages Posted By dredabeast24
 Posted: Apr 14, 2021 10:51
 Subject: Re: ATTN SELLERS: lot limits may save your store
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dredabeast24 (1291)

Location:  USA, Illinois
Member Since Contact Type Status
Apr 30, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Click
In Administrative, BrickBuy writes:
  1) There should be an automatic lot limit for anyone signing up as a seller.
Default should probably be set at 100, as new sellers may not know exactly what
they get into when selling (it takes ~1 hour if not more to pack a 100 lot order
for beginning sellers I'd say). They can adjust if needed, but having no
default limit is asking for trouble.

2) I suggest a site-wide outright ban on ANY orders over 1000 lots. This prevents
many, many problems. There have been very, very few legitimate orders over 1000
lots, and many more "scam" orders over 1000 lots. If a buyer really wants over
1000 lots from a single seller, they can place a 1000 lot order, pay, and then
proceed to place another order that the seller can ship combined.

I don't agree with an outright ban on it, I have placed multiple orders over
1000 lots, even one near 3500.
It should be up to the seller to decide what the max they want to sell is.

I am perfectly okay with Lot Limits being listed at 1000 and then I could message
the seller asking for an exemption.
 Author: calebfishn View Messages Posted By calebfishn
 Posted: Apr 14, 2021 10:34
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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calebfishn (1722)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 17, 2009 Contact Member Seller
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Store Closed Store: Barbie's Brick Store
Done! Thanks for the communication.

As for the discussion about the best way to provide users with timely information,
I suggest a note on the My Bricklink page. I already get notices about orders,
and about items marked for deletion from the catalogue,and that my fees are due.
Why not a link announcing an important bulletin for sellers?
 Author: leopard37 View Messages Posted By leopard37
 Posted: Apr 14, 2021 11:41
 Subject: Re: ATTN SELLERS: lot limits may save your store
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leopard37 (2287)

Location:  Canada, Alberta
Member Since Contact Type Status
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Store: Leopard37
These seems ridiculous. I'm sorry but programming on BL side shouldn't
dictate limits. Isn't the API the way to fix the canceled orders. There are
tools built by past sellers that would have no issues with these issues, why
can't BL step up and work on the large lot processing? Parting out large
sets should be able to be done in batches, why can't the cancel order as
well. A limit on the amount of lots that the server can process and then next
batch.

Why should the whole user base change they way they run to suit your poor site
design?

You deal in millions of pieces of plastic. Time to be able to deal with millions
bits of data.

Tyson.
 Author: Gmid View Messages Posted By Gmid
 Posted: Apr 14, 2021 12:22
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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Gmid (1110)

Location:  USA, Arkansas
Member Since Contact Type Status
Dec 30, 2015 Contact Member Seller
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Store: 3001Bricks
In Administrative, leopard37 writes:
  These seems ridiculous. I'm sorry but programming on BL side shouldn't
dictate limits. Isn't the API the way to fix the canceled orders. There are
tools built by past sellers that would have no issues with these issues, why
can't BL step up and work on the large lot processing? Parting out large
sets should be able to be done in batches, why can't the cancel order as
well. A limit on the amount of lots that the server can process and then next
batch.

Why should the whole user base change they way they run to suit your poor site
design?

You deal in millions of pieces of plastic. Time to be able to deal with millions
bits of data.

Tyson.

Yeah, I have to agree there. This solution is a fix of the symptoms, not a fix
of the actual problem.
 Author: BigBBricks View Messages Posted By BigBBricks
 Posted: Apr 15, 2021 01:15
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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BigBBricks (12565)

Location:  USA, Pennsylvania
Member Since Contact Type Status
Dec 2, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Big B Bricks
In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

Just commenting on this again in an attempt to keep this on the front page of
the forum since there was no email notification from management and important
threads can't be pinned.
 Author: gatebuildr View Messages Posted By gatebuildr
 Posted: Apr 15, 2021 03:21
 Subject: Re: ATTN SELLERS: lot limits may save your store
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 Topic: Administrative
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gatebuildr (1776)

Location:  USA, Florida
Member Since Contact Type Status
Aug 15, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Matt's Brick Treasury
In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

This is absurd. You're running a professional selling platform. It should
be able to process any order that a seller has defined as legal within their
store configuration, up to and including selling their entire listed inventory
all at once. Any operation that can feasibly be performed by human hands with
bits of plastic should be trivial for software. If it doesn't work that way
already, then effect whatever optimizations are necessary so that it is.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 15, 2021 03:42
 Subject: Re: ATTN SELLERS: lot limits may save your store
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Administrative, gatebuildr writes:
  In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

This is absurd. You're running a professional selling platform. It should
be able to process any order that a seller has defined as legal within their
store configuration, up to and including selling their entire listed inventory
all at once. Any operation that can feasibly be performed by human hands with
bits of plastic should be trivial for software. If it doesn't work that way
already, then effect whatever optimizations are necessary so that it is.

We are running on a 20-year-old system that has limitations. Until we can upgrade
to a more robust system, sellers should take this simple step to protect their
inventory.
 Author: WilliamH View Messages Posted By WilliamH
 Posted: Apr 15, 2021 04:38
 Subject: Re: ATTN SELLERS: lot limits may save your store
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WilliamH (1048)

Location:  United Kingdom, England
Member Since Contact Type Status
Jan 24, 2002 Contact Member Seller
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Store: Studs On Top
  We are running on a 20-year-old system that has limitations.

And that's going to be the same tired, lame, worn-out excuse in another 20
years (except it will be 40 year by then)
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 15, 2021 05:03
 Subject: Re: ATTN SELLERS: lot limits may save your store
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yorbrick (885)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
In Administrative, WilliamH writes:
  
  We are running on a 20-year-old system that has limitations.

And that's going to be the same tired, lame, worn-out excuse in another 20
years (except it will be 40 year by then)

Not if LEGO's crack IT squad get their hands on it. The site will just be
replaced by a banner saying there is a problem, try again later.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Apr 15, 2021 07:02
 Subject: Re: ATTN SELLERS: lot limits may save your store
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SylvainLS (36)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: BuyerOnly
BrickLink Discussions Moderator (?)
In Administrative, yorbrick writes:
  In Administrative, WilliamH writes:
  
  We are running on a 20-year-old system that has limitations.

And that's going to be the same tired, lame, worn-out excuse in another 20
years (except it will be 40 year by then)

Not if LEGO's crack IT squad get their hands on it. The site will just be
replaced by a banner saying there is a problem, try again later.

But said by a cute, apologetic and contrite minifig!
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 15, 2021 05:04
 Subject: Re: ATTN SELLERS: lot limits may save your store
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yorbrick (885)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  We are running on a 20-year-old system that has limitations. Until we can upgrade
to a more robust system, sellers should take this simple step to protect their
inventory.

So is there a limit to the number of parts that can be in the database, and if
there is how close are we to it?
 Author: MrPetovan View Messages Posted By MrPetovan
 Posted: Apr 15, 2021 08:57
 Subject: Re: ATTN SELLERS: lot limits may save your store
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MrPetovan (96)

Location:  USA, New York
Member Since Contact Type Status
Jun 2, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MrPetovan's Clearance Sale
In Administrative, yorbrick writes:
  
  We are running on a 20-year-old system that has limitations. Until we can upgrade
to a more robust system, sellers should take this simple step to protect their
inventory.

So is there a limit to the number of parts that can be in the database, and if
there is how close are we to it?

Professional web developer here, it probably isn't a limit of parts that
can be stored in the database. It's a limit of the number of parts that can
be processed at once before a script timeout kicks in and mess up the transaction.
Theoretically, it should be possible to lift this timeout since it usually is
arbitrarily set, but I don't know the exact details of BL's setup.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 15, 2021 09:55
 Subject: Re: ATTN SELLERS: lot limits may save your store
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yorbrick (885)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  Theoretically, it should be possible to lift this timeout since it usually is
arbitrarily set, but I don't know the exact details of BL's setup.

Neither does anyone else! That's the problem they have.
 Author: MrPetovan View Messages Posted By MrPetovan
 Posted: Apr 15, 2021 10:10
 Subject: Re: ATTN SELLERS: lot limits may save your store
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MrPetovan (96)

Location:  USA, New York
Member Since Contact Type Status
Jun 2, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: MrPetovan's Clearance Sale
In Administrative, yorbrick writes:
  
  Theoretically, it should be possible to lift this timeout since it usually is
arbitrarily set, but I don't know the exact details of BL's setup.

Neither does anyone else! That's the problem they have.

I've been there professionally, it's never fun.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Apr 15, 2021 10:11
 Subject: Re: ATTN SELLERS: lot limits may save your store
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Administrative, MrPetovan writes:
  In Administrative, yorbrick writes:
  
  We are running on a 20-year-old system that has limitations. Until we can upgrade
to a more robust system, sellers should take this simple step to protect their
inventory.

So is there a limit to the number of parts that can be in the database, and if
there is how close are we to it?

Professional web developer here, it probably isn't a limit of parts that
can be stored in the database. It's a limit of the number of parts that can
be processed at once before a script timeout kicks in and mess up the transaction.
Theoretically, it should be possible to lift this timeout since it usually is
arbitrarily set, but I don't know the exact details of BL's setup.

We do have timeout limits on pages, and in the past we had raised this limit
up to 30 minutes to handle the cancelation. But it didn't solve the problem
- in fact, in that case it led to other problems.

The first experience I had with this issue was actually several years ago when
one seller was slowly buying out another seller's inventory, one batch at
a time. He had over 100 batches added to a single order and the day came when
neither the buyer or seller could open the order to see what was in it, or print
it, or anything.

That took some work on the back end to solve, but our advice back then was the
same as it is now. If you know that certain actions risk overloading the system,
simply avoid those actions.
 Author: MrPetovan View Messages Posted By MrPetovan
 Posted: Apr 15, 2021 10:18
 Subject: Re: ATTN SELLERS: lot limits may save your store
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MrPetovan (96)

Location:  USA, New York
Member Since Contact Type Status
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Store: MrPetovan's Clearance Sale
Thank you for the details, from what you said it seems BrickLink is built on
a brittle codebase, which isn't surprising for what started as a personal
side project but still is a surprisingly common occurrence in professional websites
as well.

In this context, I strongly support setting a default lot limit and disabling
0 as a valid value since you know the limits of your system better than users.

In Administrative, Admin_Russell writes:
  We do have timeout limits on pages, and in the past we had raised this limit
up to 30 minutes to handle the cancelation. But it didn't solve the problem
- in fact, in that case it led to other problems.

The first experience I had with this issue was actually several years ago when
one seller was slowly buying out another seller's inventory, one batch at
a time. He had over 100 batches added to a single order and the day came when
neither the buyer or seller could open the order to see what was in it, or print
it, or anything.

That took some work on the back end to solve, but our advice back then was the
same as it is now. If you know that certain actions risk overloading the system,
simply avoid those actions.
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Apr 15, 2021 10:48
 Subject: Re: ATTN SELLERS: lot limits may save your store
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cosmicray (3147)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Cosmic Toys
In Administrative, MrPetovan writes:
  Thank you for the details, from what you said it seems BrickLink is built on
a brittle codebase, which isn't surprising for what started as a personal
side project but still is a surprisingly common occurrence in professional websites
as well.

As an aside, and a historical recollection (from the early days) …

The first site that hosted BL, was some 2000-ish site offering located on the
north side of Atlanta, GA. One night, without any warning, they restored a backup
from 24 hour before. I think they had a problem, and their only way out of it
(least bad of various choices) was to restore the most recent backup. Needless
to say, it affected every seller who had any activity during those 24 hours (orders,
inventory changes, etc). Our first warning that something bad had happened, was
the missing segment of message traffic in the Forum. Then people saw stuff being
ordered (again) that had been sold in the previous 24 hours. Pretty much every
seller had to shut their stores and go manually adjust inventory levels, and/or
add the recent items that had vanished, and explain to customers why they didn't
have that to sell to them. It was a bit of a pain, but everyone persevered.

Nita Rae
 Author: SecondChildhood View Messages Posted By SecondChildhood
 Posted: Apr 15, 2021 12:15
 Subject: Re: ATTN SELLERS: lot limits may save your store
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SecondChildhood (2134)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 3, 2017 Contact Member Seller
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Store: Second Childhood
In Administrative, Admin_Russell writes:
  If you know that certain actions risk overloading the system,
simply avoid those actions.

Exactly. Since you know that there should be a limit to the number of lots, make
that the default. This seems like such a simple fix on BrickLink's part,
I don't know why you wouldn't just implement it immediately.
 Author: leopard37 View Messages Posted By leopard37
 Posted: Apr 16, 2021 01:37
 Subject: Re: ATTN SELLERS: lot limits may save your store
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leopard37 (2287)

Location:  Canada, Alberta
Member Since Contact Type Status
Jul 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Leopard37
In Administrative, Admin_Russell writes:
  In Administrative, MrPetovan writes:
  In Administrative, yorbrick writes:
  
  We are running on a 20-year-old system that has limitations. Until we can upgrade
to a more robust system, sellers should take this simple step to protect their
inventory.

So is there a limit to the number of parts that can be in the database, and if
there is how close are we to it?

Professional web developer here, it probably isn't a limit of parts that
can be stored in the database. It's a limit of the number of parts that can
be processed at once before a script timeout kicks in and mess up the transaction.
Theoretically, it should be possible to lift this timeout since it usually is
arbitrarily set, but I don't know the exact details of BL's setup.

We do have timeout limits on pages, and in the past we had raised this limit
up to 30 minutes to handle the cancelation. But it didn't solve the problem
- in fact, in that case it led to other problems.

The first experience I had with this issue was actually several years ago when
one seller was slowly buying out another seller's inventory, one batch at
a time. He had over 100 batches added to a single order and the day came when
neither the buyer or seller could open the order to see what was in it, or print
it, or anything.

That took some work on the back end to solve, but our advice back then was the
same as it is now. If you know that certain actions risk overloading the system,
simply avoid those actions.

That's right avoid the problem is always a solution. sigh. Will this rhetoric
be the response always or will a better time come when problems get solved and
this website evolves. Resources was the crutch you used to lean on, is that still
the case. Surely TLG has some web designers to..., oh wait they can't run
their site either. It crashes every time they release anything.
 Author: Teup View Messages Posted By Teup
 Posted: Apr 16, 2021 09:23
 Subject: Re: ATTN SELLERS: lot limits may save your store
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Teup (5006)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
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Store: BLOKJESKONING
In Administrative, leopard37 writes:
  In Administrative, Admin_Russell writes:
  In Administrative, MrPetovan writes:
  In Administrative, yorbrick writes:
  
  We are running on a 20-year-old system that has limitations. Until we can upgrade
to a more robust system, sellers should take this simple step to protect their
inventory.

So is there a limit to the number of parts that can be in the database, and if
there is how close are we to it?

Professional web developer here, it probably isn't a limit of parts that
can be stored in the database. It's a limit of the number of parts that can
be processed at once before a script timeout kicks in and mess up the transaction.
Theoretically, it should be possible to lift this timeout since it usually is
arbitrarily set, but I don't know the exact details of BL's setup.

We do have timeout limits on pages, and in the past we had raised this limit
up to 30 minutes to handle the cancelation. But it didn't solve the problem
- in fact, in that case it led to other problems.

The first experience I had with this issue was actually several years ago when
one seller was slowly buying out another seller's inventory, one batch at
a time. He had over 100 batches added to a single order and the day came when
neither the buyer or seller could open the order to see what was in it, or print
it, or anything.

That took some work on the back end to solve, but our advice back then was the
same as it is now. If you know that certain actions risk overloading the system,
simply avoid those actions.

That's right avoid the problem is always a solution. sigh. Will this rhetoric
be the response always or will a better time come when problems get solved and
this website evolves. Resources was the crutch you used to lean on, is that still
the case. Surely TLG has some web designers to..., oh wait they can't run
their site either. It crashes every time they release anything.

Agree... 30 minutes my goodness. Talk about a code smell. How far does
it have to go for Bricklink to consider it a problem Add the fact that it
probably won't give any warning when you're parting out / reuploading
and it's going to take 30 minutes. So it would take for the user to think
"hey, it's frozen.. hmm no wait, I'll just wait for half an hour for
this page to load, I'm sure it's still doing something"
 Author: pitz8008 View Messages Posted By pitz8008
 Posted: Apr 15, 2021 03:50
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 502 times
 Topic: Administrative
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pitz8008 (10349)

Location:  USA, Illinois
Member Since Contact Type Status
Dec 30, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: 0 The Pitz Playhouse
In Administrative, gatebuildr writes:
  In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

This is absurd. You're running a professional selling platform. It should
be able to process any order that a seller has defined as legal within their
store configuration, up to and including selling their entire listed inventory
all at once. Any operation that can feasibly be performed by human hands with
bits of plastic should be trivial for software. If it doesn't work that way
already, then effect whatever optimizations are necessary so that it is.

I'd be willing to wager top dollar, no other selling platform (including
brick and mortar stores) has orders with anywhere near as many unique items purchased
in one transaction as Bricklink.
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Apr 15, 2021 04:10
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 59 times
 Topic: Administrative
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yorbrick (885)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  Any operation that can feasibly be performed by human hands with
bits of plastic should be trivial for software. If it doesn't work that way
already, then effect whatever optimizations are necessary so that it is.

I've never had to pick a 1000 lot order, let alone a 2000 lot order. While
feasible, I imagine most humans would need a break during such a picking session.
 Author: cosmicray View Messages Posted By cosmicray
 Posted: Apr 15, 2021 08:44
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 57 times
 Topic: Administrative
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cosmicray (3147)

Location:  USA, Florida
Member Since Contact Type Status Collage
Oct 1, 2000 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Cosmic Toys
In Administrative, gatebuildr writes:
  This is absurd. You're running a professional selling platform. It should
be able to process any order that a seller has defined as legal within their
store configuration, up to and including selling their entire listed inventory
all at once. Any operation that can feasibly be performed by human hands with
bits of plastic should be trivial for software. If it doesn't work that way
already, then effect whatever optimizations are necessary so that it is.

Go place an order on Amazon, for 1500 line items, that cost less than 10-cents
each. Let me know how that works out.

Nita Rae
 Author: legomaster100 View Messages Posted By legomaster100
 Posted: Apr 15, 2021 10:30
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 68 times
 Topic: Administrative
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legomaster100 (25)

Location:  USA, Texas
Member Since Contact Type Status
Jun 1, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Llama
In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.

Normally this is little more than a nuisance to experienced sellers, who simply
cancel the order, return the stock and then move on. But recently we've had
several cases where orders were so large that the system timed out when returning
the lots to the inventory. One of our major sellers was down for weeks as we
tried to sort out this mess. It was time consuming for us, and a nightmare for
the seller. This week it happened again, but we were better prepared and they
only lost a weekend, and not a month.

We have a feature called a Lot Limit that will prevent this from happening, and
I encourage every seller to use the feature in the interests of safety. 1000
lots is recommended, and up to 2000 if you think you would ever process an order
that large.

Above 2000 lots is really rolling the dice. Consider that people have trouble
parting out set inventories over 1000 lots due to timeouts.

By the way, the lot limit feature takes batches into consideration. So with a
1000 lot limit in place, if someone places an order with 800 lots, they are limited
to 200 lots in the next batch. And they cannot place another order until you
have taken action with the order status.

So please consider using this feature in your store, even if you are a smaller
store. You never know how fast you might grow and be caught off guard.

thanks for info
 Author: tec View Messages Posted By tec
 Posted: Apr 15, 2021 15:59
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 76 times
 Topic: Administrative
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tec (10)

Location:  San Marino
Member Since Contact Type Status
Dec 30, 2020 Contact Member Buyer
Buying Privileges - OK
I sympathize with the guys at BL.

20yrs ago the web was the jurassic.

20yrs ago my phone couldn't surf.

20yrs ago I was clicking in Windows ME.

Ouch.
 Author: G42 View Messages Posted By G42
 Posted: Apr 18, 2021 08:15
 Subject: Re: ATTN SELLERS: lot limits may save your store
 Viewed: 114 times
 Topic: Administrative
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G42 (284)

Location:  Canada, Newfoundland and Labrador
Member Since Contact Type Status
Jan 6, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick Paper Scissors
In Administrative, Admin_Russell writes:
  We had another incident this week of a buyer indiscriminately adding thousands
of lots to their cart and checking out, and then proceeding to do the same in
multiple other stores until their account was shut down.


To fix the inventory in such cases, could one upload the parts by downloading
the order details, fixing up the XML to match the upload schema, and return items
to inventory that way? Split into multiple uploads if timeout is an issue?