| Discussion Forum: Thread 284609 |
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| | | Author: | Willsoldier  | | Posted: | Feb 23, 2021 15:32 | | Subject: | How to remove an item in "problem center" | | Viewed: | 56 times | | Topic: | Help | |
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| Ordered the wrong colored brick by accident, contacted seller to replace with
what I wished to buy. Long story short, he told me to go to the problem center
and somehow replace the item. I tried going there, pasted in my Order ID under
"Item Order Removal Request" and I got
Oops! There was a problem processing your request:
Order does not have valid order status for order item removal.
Not even sure if this is the correct place, I don't want to remove, I want
to replace with a similar brick in the seller's inventory.
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| | | | | Author: | Brickwilbo | | Posted: | Feb 23, 2021 15:43 | | Subject: | Re: How to remove an item in "problem center" | | Viewed: | 28 times | | Topic: | Help | |
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| In Help, Willsoldier writes:
| | Ordered the wrong colored brick by accident, contacted seller to replace with
what I wished to buy. Long story short, he told me to go to the problem center
and somehow replace the item. I tried going there, pasted in my Order ID under
"Item Order Removal Request" and I got
Oops! There was a problem processing your request:
Order does not have valid order status for order item removal.
Not even sure if this is the correct place, I don't want to remove, I want
to replace with a similar brick in the seller's inventory.
|
Ask the seller to change the payment status as none and the order status to ready.
https://www.bricklink.com/retractOrderItem.asp
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| | | | | | | Author: | Willsoldier | | Posted: | Feb 23, 2021 17:37 | | Subject: | Re: How to remove an item in "problem center" | | Viewed: | 22 times | | Topic: | Help | |
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| In Help, Brickwilbo writes:
| | In Help, Willsoldier writes:
| | Ordered the wrong colored brick by accident, contacted seller to replace with
what I wished to buy. Long story short, he told me to go to the problem center
and somehow replace the item. I tried going there, pasted in my Order ID under
"Item Order Removal Request" and I got
Oops! There was a problem processing your request:
Order does not have valid order status for order item removal.
Not even sure if this is the correct place, I don't want to remove, I want
to replace with a similar brick in the seller's inventory.
|
Ask the seller to change the payment status as none and the order status to ready.
https://www.bricklink.com/retractOrderItem.asp
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Thank you, the seller told me they made forgot to do that and fixed it. Now,
when I go to the problem center the closest thing I see is "remove items" but
I do not see how I can replace/add an item to my order that has yet to be shipped.
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| | | | | | | | | Author: | Willsoldier | | Posted: | Feb 23, 2021 17:37 | | Subject: | Re: How to remove an item in "problem center" | | Viewed: | 20 times | | Topic: | Help | |
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| In Help, Willsoldier writes:
| | In Help, Brickwilbo writes:
| | In Help, Willsoldier writes:
| | Ordered the wrong colored brick by accident, contacted seller to replace with
what I wished to buy. Long story short, he told me to go to the problem center
and somehow replace the item. I tried going there, pasted in my Order ID under
"Item Order Removal Request" and I got
Oops! There was a problem processing your request:
Order does not have valid order status for order item removal.
Not even sure if this is the correct place, I don't want to remove, I want
to replace with a similar brick in the seller's inventory.
|
Ask the seller to change the payment status as none and the order status to ready.
https://www.bricklink.com/retractOrderItem.asp
|
Thank you, the seller told me they made forgot to do that and fixed it. Now,
when I go to the problem center the closest thing I see is "remove items" but
I do not see how I can replace/add an item to my order that has yet to be shipped.
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Also does changing the status halt my shipment? Do I have to ask the seller to
change back once I am done?
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USA, California
Netherlands, Gelderland
