Discussion Forum: Thread 279499

 Author: myoumell View Messages Posted By myoumell
 Posted: Dec 1, 2020 19:53
 Subject: canceled order
 Viewed: 183 times
 Topic: Problem
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myoumell (0)

Location:  USA, Vermont
Member Since Contact Type Status
Nov 15, 2020 Contact Member Buyer
Buying Privileges - OK
I am new to this site. I placed and order for 2 bricks for a whopping 6 cents
or something with the total with shipping around 6.30. I was expecting to get
a link to send payment. The invoice just said send payment through paypal.
I have never done this before. I replied to the seller/invoice stating I needed
more info on how to initiate a payment through paypal. I never got a response.
Instead the seller canceled my order and put a strike against me as nonpaying.
I pay for everything I order and all of my bills. I finally was able to contact
the seller through Bricklink on Sunday and the seller told me to send payment
through paypal. I figured out how to do it so I sent payment immediately. I
asked for a confirmation from him that he received payment. I am still waiting.
How do I put a complaint about him. I asked him to remove the complaint against
me because it was not warranted because I did try to contact him and I even sent
him a copy of my email that I had sent him explaining that I didn't know
how to send a payment through paypal. My order still says canceled but he has
my money. I checked with paypal and my payment was submitted to him.
 Author: randyipp View Messages Posted By randyipp
 Posted: Dec 1, 2020 22:41
 Subject: Re: canceled order
 Viewed: 57 times
 Topic: Problem
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randyipp (2029)

Location:  USA, New Hampshire
Member Since Contact Type Status
Dec 24, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Addicted to Building
In Problem, myoumell writes:
  I am new to this site. I placed and order for 2 bricks for a whopping 6 cents
or something with the total with shipping around 6.30. I was expecting to get
a link to send payment. The invoice just said send payment through paypal.
I have never done this before. I replied to the seller/invoice stating I needed
more info on how to initiate a payment through paypal. I never got a response.
Instead the seller canceled my order and put a strike against me as nonpaying.
I pay for everything I order and all of my bills. I finally was able to contact
the seller through Bricklink on Sunday and the seller told me to send payment
through paypal. I figured out how to do it so I sent payment immediately. I
asked for a confirmation from him that he received payment. I am still waiting.
How do I put a complaint about him. I asked him to remove the complaint against
me because it was not warranted because I did try to contact him and I even sent
him a copy of my email that I had sent him explaining that I didn't know
how to send a payment through paypal. My order still says canceled but he has
my money. I checked with paypal and my payment was submitted to him.

Well that sounds like a pretty terrible first experience. There are many sellers
here but not all of them have customer service skills. If a NPB has been completed
against you your best bet is to just open a case with PayPal to get your money
back. Go here to open a case: https://www.paypal.com/disputes/

Hopefully your future orders go much better!
 Author: amnapoli4071 View Messages Posted By amnapoli4071
 Posted: Dec 1, 2020 23:25
 Subject: Re: canceled order
 Viewed: 52 times
 Topic: Problem
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amnapoli4071 (40)

Location:  USA, Virginia
Member Since Contact Type Status
Jun 1, 2020 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: The Riddle of the Links
In Problem, randyipp writes:
  In Problem, myoumell writes:
  I am new to this site. I placed and order for 2 bricks for a whopping 6 cents
or something with the total with shipping around 6.30. I was expecting to get
a link to send payment. The invoice just said send payment through paypal.
I have never done this before. I replied to the seller/invoice stating I needed
more info on how to initiate a payment through paypal. I never got a response.
Instead the seller canceled my order and put a strike against me as nonpaying.
I pay for everything I order and all of my bills. I finally was able to contact
the seller through Bricklink on Sunday and the seller told me to send payment
through paypal. I figured out how to do it so I sent payment immediately. I
asked for a confirmation from him that he received payment. I am still waiting.
How do I put a complaint about him. I asked him to remove the complaint against
me because it was not warranted because I did try to contact him and I even sent
him a copy of my email that I had sent him explaining that I didn't know
how to send a payment through paypal. My order still says canceled but he has
my money. I checked with paypal and my payment was submitted to him.

Well that sounds like a pretty terrible first experience. There are many sellers
here but not all of them have customer service skills. If a NPB has been completed
against you your best bet is to just open a case with PayPal to get your money
back. Go here to open a case: https://www.paypal.com/disputes/

Hopefully your future orders go much better!

What was the part, if you don't mind me asking?
 Author: dredabeast24 View Messages Posted By dredabeast24
 Posted: Dec 2, 2020 00:47
 Subject: Re: canceled order
 Viewed: 39 times
 Topic: Problem
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dredabeast24 (685)

Location:  USA, Illinois
Member Since Contact Type Status
Apr 30, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Brick Click
In Problem, myoumell writes:
  I am new to this site. I placed and order for 2 bricks for a whopping 6 cents
or something with the total with shipping around 6.30. I was expecting to get
a link to send payment. The invoice just said send payment through paypal.
I have never done this before. I replied to the seller/invoice stating I needed
more info on how to initiate a payment through paypal. I never got a response.
Instead the seller canceled my order and put a strike against me as nonpaying.
I pay for everything I order and all of my bills. I finally was able to contact
the seller through Bricklink on Sunday and the seller told me to send payment
through paypal. I figured out how to do it so I sent payment immediately. I
asked for a confirmation from him that he received payment. I am still waiting.
How do I put a complaint about him. I asked him to remove the complaint against
me because it was not warranted because I did try to contact him and I even sent
him a copy of my email that I had sent him explaining that I didn't know
how to send a payment through paypal. My order still says canceled but he has
my money. I checked with paypal and my payment was submitted to him.

Check my store and see if I have the 2 bricks you need. If I do, send me a message
and I'll make it worth your while.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Dec 2, 2020 01:18
 Subject: Re: canceled order
 Viewed: 44 times
 Topic: Problem
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Brickwilbo (1501)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Problem, myoumell writes:
  I am new to this site. I placed and order for 2 bricks for a whopping 6 cents
or something with the total with shipping around 6.30. I was expecting to get
a link to send payment. The invoice just said send payment through paypal.
I have never done this before. I replied to the seller/invoice stating I needed
more info on how to initiate a payment through paypal. I never got a response.
Instead the seller canceled my order and put a strike against me as nonpaying.
I pay for everything I order and all of my bills. I finally was able to contact
the seller through Bricklink on Sunday and the seller told me to send payment
through paypal. I figured out how to do it so I sent payment immediately. I
asked for a confirmation from him that he received payment. I am still waiting.
How do I put a complaint about him. I asked him to remove the complaint against
me because it was not warranted because I did try to contact him and I even sent
him a copy of my email that I had sent him explaining that I didn't know
how to send a payment through paypal. My order still says canceled but he has
my money. I checked with paypal and my payment was submitted to him.

Did you reply to the NPB in the applicable comment field of the NPB?
Send Admin proof of payment:
https://www.bricklink.com/helpDesk.asp?helpDeskID=122
 Author: peregrinator View Messages Posted By peregrinator
 Posted: Dec 2, 2020 13:28
 Subject: Re: canceled order
 Viewed: 21 times
 Topic: Problem
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peregrinator (174)

Location:  USA, New Jersey
Member Since Contact Type Status
Jan 21, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Faber Family Bricks
In Problem, myoumell writes:
  I am new to this site. I placed and order for 2 bricks for a whopping 6 cents
or something with the total with shipping around 6.30. I was expecting to get
a link to send payment. The invoice just said send payment through paypal.
I have never done this before. I replied to the seller/invoice stating I needed
more info on how to initiate a payment through paypal. I never got a response.
Instead the seller canceled my order and put a strike against me as nonpaying.
I pay for everything I order and all of my bills. I finally was able to contact
the seller through Bricklink on Sunday and the seller told me to send payment
through paypal. I figured out how to do it so I sent payment immediately. I
asked for a confirmation from him that he received payment. I am still waiting.
How do I put a complaint about him. I asked him to remove the complaint against
me because it was not warranted because I did try to contact him and I even sent
him a copy of my email that I had sent him explaining that I didn't know
how to send a payment through paypal. My order still says canceled but he has
my money. I checked with paypal and my payment was submitted to him.

That sounds like a truly bad experience, especially as it's your first order
on BrickLink. Make sure to respond to the NPB with proof of your payment; if
your seller still doesn't send your order, you can file a Non-Shipping Seller
(NSS) complaint against him or her. I'd also suggest bookmarking the seller
as disliked so the store doesn't come up in wanted list searches by default.
Last, I'm sure there are many other sellers here on BrickLink who would be
happy to sell to you and with lower fees.
 Author: superchicken77 View Messages Posted By superchicken77
 Posted: Dec 2, 2020 13:31
 Subject: Re: canceled order
 Viewed: 29 times
 Topic: Problem
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superchicken77 (717)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 9, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: SuperChicken Bricks - GTA
After reading their terms, I would never buy from them. Claiming they have low
prices but then adding fees for every 50 pieces that amounts to an additional
6.5 cents per piece doesn't exactly make me feel like the prices are indeed
cheap.

And I quote:

All orders will include a $1.50 handling fee.

My prices are extremely low and I intend to keep them that way for individuals
that need to purchase their one off pieces.

Please note that at each 50 piece interval per order there is a $3.25 additional
charge. For example if you order anywhere from 50-99 pieces there will be a $3.25
additional charge. If you order 100-149 pieces, there will be a $6.50 additional
charge.