| Discussion Forum: Thread 279430 |
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| | | Author: | skipsbricks  | | Posted: | Nov 30, 2020 14:48 | | Subject: | Can't add cost to order | | Viewed: | 47 times | | Topic: | Help | |
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| Hello
I've just got an order that I can't add any costs such as shipping
or extra charges to. The buyer just placed the order yesterday and the costs
section is all greyed out like they already paid for it, but I never sent an
invoice or received any payment. I'm wondering if there is a way to fix this.
Thanks for any help
skipsbricks
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| | | | | Author: | peregrinator | | Posted: | Nov 30, 2020 15:33 | | Subject: | Re: Can't add cost to order | | Viewed: | 20 times | | Topic: | Help | |
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| In Help, skipsbricks writes:
| | Hello
I've just got an order that I can't add any costs such as shipping
or extra charges to. The buyer just placed the order yesterday and the costs
section is all greyed out like they already paid for it, but I never sent an
invoice or received any payment. I'm wondering if there is a way to fix this.
Thanks for any help
skipsbricks
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Is the order marked as paid? Sometimes it happens that a buyer marks an order
as paid (accidentally, one hopes) before money has actually changed hands.
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| | | | | Author: | Brickwilbo | | Posted: | Nov 30, 2020 15:43 | | Subject: | Re: Can't add cost to order | | Viewed: | 18 times | | Topic: | Help | |
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| In Help, skipsbricks writes:
| | Hello
I've just got an order that I can't add any costs such as shipping
or extra charges to. The buyer just placed the order yesterday and the costs
section is all greyed out like they already paid for it, but I never sent an
invoice or received any payment. I'm wondering if there is a way to fix this.
Thanks for any help
skipsbricks
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With the edit order button you can change the payment status to none. Then you
can add the costs and invoice the order.
In the settings of the orders received page you can select Separate payment status
from the order status.
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| | | | | | | Author: | skipsbricks | | Posted: | Nov 30, 2020 18:27 | | Subject: | Re: Can't add cost to order | | Viewed: | 21 times | | Topic: | Help | |
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| In Help, Brickwilbo writes:
| | In Help, skipsbricks writes:
| | Hello
I've just got an order that I can't add any costs such as shipping
or extra charges to. The buyer just placed the order yesterday and the costs
section is all greyed out like they already paid for it, but I never sent an
invoice or received any payment. I'm wondering if there is a way to fix this.
Thanks for any help
skipsbricks
|
With the edit order button you can change the payment status to none. Then you
can add the costs and invoice the order.
In the settings of the orders received page you can select Separate payment status
from the order status.
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Thank you, this worked.
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| | | | | | | Author: | mommy13 | | Posted: | Dec 20, 2020 19:47 | | Subject: | Re: Can't add cost to order | | Viewed: | 18 times | | Topic: | Help | |
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| In Help, Brickwilbo writes:
| | In Help, skipsbricks writes:
| | Hello
I've just got an order that I can't add any costs such as shipping
or extra charges to. The buyer just placed the order yesterday and the costs
section is all greyed out like they already paid for it, but I never sent an
invoice or received any payment. I'm wondering if there is a way to fix this.
Thanks for any help
skipsbricks
|
With the edit order button you can change the payment status to none. Then you
can add the costs and invoice the order.
In the settings of the orders received page you can select Separate payment status
from the order status.
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hi i am having trouble sending invoice... i enter shipping cost and select ready
and click invoice and then i get server error!! i have tried what i have seen
on here wonder if you could help me please would be greatly appeciated thank
you
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