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| | | Author: | Anynine  | | Posted: | May 30, 2020 13:45 | | Subject: | Neutral feedback does not seem to be neutral | | Viewed: | 178 times | | Topic: | Feedback | |
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| I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
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| | | | | Author: | tEoS | | Posted: | May 30, 2020 13:49 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 56 times | | Topic: | Feedback | |
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| It is neutral in the feedback rating (no point gained or lost).
The shop rating is calculated based upon the percentage of positive feedback,
so a neutral will impact that.
Still, despite what many seem to think, it is not a negative. Nor will a few
neutrals impact a seller's ability to sell.
In Feedback, Anynine writes:
| | I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
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| | | | | | | Author: | Anynine | | Posted: | May 30, 2020 13:53 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 53 times | | Topic: | Feedback | |
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| Thank you for your explanation and your fast response!
In Feedback, tEoS writes:
| | It is neutral in the feedback rating (no point gained or lost).
The shop rating is calculated based upon the percentage of positive feedback,
so a neutral will impact that.
Still, despite what many seem to think, it is not a negative. Nor will a few
neutrals impact a seller's ability to sell.
In Feedback, Anynine writes:
| | I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
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| | | | | Author: | popsicle | | Posted: | May 30, 2020 13:58 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 78 times | | Topic: | Feedback | |
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| In Feedback, Anynine writes:
| | I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
|
Yes, you're correct. Here on BL a neutral is in fact, not neutral: https://www.bricklink.com/message.asp?ID=1176270
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| | | | | Author: | calebfishn | | Posted: | May 30, 2020 16:50 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 50 times | | Topic: | Feedback | |
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| In Feedback, Anynine writes:
| | I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
|
I'm not sure anyone has yet satisfactorily explained to me what a "neutral"
feedback really is supposed to be.
I think the issue is that people who give neutral feedback have a different view
of it than those who receive neutral feedback.
I don't think neutral feedback really means "Tell me what you think about
my store, i.e. its strengths and weaknesses" as some sort of impartial evaluation.
For sellers, a neutral is similar to a negative, because it is non-positive,
and that means that there was a problem with the order. Sellers will experience
feedback of "There was no big problem, just some things I wished had been different"
as exasperating. Sellers want to know if there is a problem, so that they can
fix it, in the belief that if they do their job as per customer service, that
they will have "earned" a positive.
What I think sellers want is the chance to fix any problems before the buyer
posts a non-positive feedback.
If there were no problems with the order, (ie. you got what you paid for in a
reasonable amount of time) or if the seller fixed any problem promptly and cordially,
then why not post a positive?
If there were serious problems with an order, but the seller tried hard to fix
it, then perhaps a neutral is in order. And if there were problems with the
order, and an unresponsive or unhelpful seller, then a negative has probably
been earned.
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| | | | | | | Author: | Brick_Qc | | Posted: | May 30, 2020 19:31 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 35 times | | Topic: | Feedback | |
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| In Feedback, calebfishn writes:
| | In Feedback, Anynine writes:
| | I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
|
I'm not sure anyone has yet satisfactorily explained to me what a "neutral"
feedback really is supposed to be.
I think the issue is that people who give neutral feedback have a different view
of it than those who receive neutral feedback.
I don't think neutral feedback really means "Tell me what you think about
my store, i.e. its strengths and weaknesses" as some sort of impartial evaluation.
For sellers, a neutral is similar to a negative, because it is non-positive,
and that means that there was a problem with the order. Sellers will experience
feedback of "There was no big problem, just some things I wished had been different"
as exasperating. Sellers want to know if there is a problem, so that they can
fix it, in the belief that if they do their job as per customer service, that
they will have "earned" a positive.
What I think sellers want is the chance to fix any problems before the buyer
posts a non-positive feedback.
If there were no problems with the order, (ie. you got what you paid for in a
reasonable amount of time) or if the seller fixed any problem promptly and cordially,
then why not post a positive?
If there were serious problems with an order, but the seller tried hard to fix
it, then perhaps a neutral is in order. And if there were problems with the
order, and an unresponsive or unhelpful seller, then a negative has probably
been earned.
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I just got one, "Thank you", with no explanations. It's so enraging !!! I
messaged the buyer but no answer yet.
I get the feeling shipping time these days also accentuate unwarranted feedbacks
these days.
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| | | | | | | | | Author: | mach1baby | | Posted: | May 30, 2020 19:52 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 30 times | | Topic: | Feedback | |
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| In Feedback, Brick_Qc writes:
| | In Feedback, calebfishn writes:
| | In Feedback, Anynine writes:
| | I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
|
I'm not sure anyone has yet satisfactorily explained to me what a "neutral"
feedback really is supposed to be.
I think the issue is that people who give neutral feedback have a different view
of it than those who receive neutral feedback.
I don't think neutral feedback really means "Tell me what you think about
my store, i.e. its strengths and weaknesses" as some sort of impartial evaluation.
For sellers, a neutral is similar to a negative, because it is non-positive,
and that means that there was a problem with the order. Sellers will experience
feedback of "There was no big problem, just some things I wished had been different"
as exasperating. Sellers want to know if there is a problem, so that they can
fix it, in the belief that if they do their job as per customer service, that
they will have "earned" a positive.
What I think sellers want is the chance to fix any problems before the buyer
posts a non-positive feedback.
If there were no problems with the order, (ie. you got what you paid for in a
reasonable amount of time) or if the seller fixed any problem promptly and cordially,
then why not post a positive?
If there were serious problems with an order, but the seller tried hard to fix
it, then perhaps a neutral is in order. And if there were problems with the
order, and an unresponsive or unhelpful seller, then a negative has probably
been earned.
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I just got one, "Thank you", with no explanations. It's so enraging !!! I
messaged the buyer but no answer yet.
I get the feeling shipping time these days also accentuate unwarranted feedbacks
these days.
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One reason why we have cut out international shipping until commercial flights
have returned to some normalcy, but we don't anticipate opening international
shipping again until next year. We don't want to face any paypal claims due
to ship delays which are out of our control.
Scott
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| | | | | | | | | | | Author: | Brick_Qc | | Posted: | May 30, 2020 19:57 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 42 times | | Topic: | Feedback | |
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| | | | | I get the feeling shipping time these days also accentuate unwarranted feedbacks
these days.
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One reason why we have cut out international shipping until commercial flights
have returned to some normalcy, but we don't anticipate opening international
shipping again until next year. We don't want to face any paypal claims due
to ship delays which are out of our control.
Scott
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Mine was domestic...
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| | | | | | | | | Author: | Adjour | | Posted: | May 30, 2020 21:08 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 35 times | | Topic: | Feedback | |
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| | | I get the feeling shipping time these days also accentuate unwarranted feedbacks
these days.
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Tell me about it.
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| | | | | | | Author: | TheBrickGuys | | Posted: | May 30, 2020 19:52 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 31 times | | Topic: | Feedback | |
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| | | I'm not sure anyone has yet satisfactorily explained to me what a "neutral"
feedback really is supposed to be.
I think the issue is that people who give neutral feedback have a different view
of it than those who receive neutral feedback.
I don't think neutral feedback really means "Tell me what you think about
my store, i.e. its strengths and weaknesses" as some sort of impartial evaluation.
For sellers, a neutral is similar to a negative, because it is non-positive,
and that means that there was a problem with the order. Sellers will experience
feedback of "There was no big problem, just some things I wished had been different"
as exasperating. Sellers want to know if there is a problem, so that they can
fix it, in the belief that if they do their job as per customer service, that
they will have "earned" a positive.
What I think sellers want is the chance to fix any problems before the buyer
posts a non-positive feedback.
If there were no problems with the order, (ie. you got what you paid for in a
reasonable amount of time) or if the seller fixed any problem promptly and cordially,
then why not post a positive?
If there were serious problems with an order, but the seller tried hard to fix
it, then perhaps a neutral is in order. And if there were problems with the
order, and an unresponsive or unhelpful seller, then a negative has probably
been earned.
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+1
I think you summed it up perfectly for buyers and sellers, they way bot feel
about giving and receiving neutrals.
Jim
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| | | | | Author: | mach1baby | | Posted: | May 30, 2020 19:07 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 34 times | | Topic: | Feedback | |
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| In Feedback, Anynine writes:
| | I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
|
When a neutral is left, it impacts the sellers percentage rating, which is taken
as a negative in general. If everyone left a neutral or was just ho hum about
the transaction it leaves the overall seller percentage rating for a lack of
better terms, in the toilet. A negative feedback has the same percentage effect
so that's why the controversy and until bricklink changes the way feedback
scores affect percentages, that's how it will ultimately be viewed as a negative.
Always has been a hot topic and one that looms larger even now, as since the
Covid breakout and stay at home mandates across the globe, new users are easy
to put up a negative or neutral without really understanding the process and
to a certain degree don't really care how it's viewed. For us that have
been here for a long time it's for sure a touchy subject.
Scott
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| | | | | | | Author: | jcvp17 | | Posted: | May 31, 2020 06:18 | | Subject: | Re: Neutral feedback does not seem to be neutral | | Viewed: | 42 times | | Topic: | Feedback | |
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| Hello!
In Feedback, mach1baby writes:
| | ...it's for sure a touchy subject.
Scott
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It is certainly a very-very delicate subject 
It has cost me some displeasure 
Perhaps it would be necessary to clearly agree on a scale of the type...
+ = satisfied
neutral = relatively satisfied
- = little or nothing satisfied
...and accordingly, BL should agree with the sellers on the system of counting
those values so that they are taken into account as they were issued with that
scale (or whichever was decided).
The current system is not good / correct, in that it is likely that many of us
agree ...
Best regards and take good care of yourself!
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