Discussion Forum: Thread 268864

 Author: Anynine View Messages Posted By Anynine
 Posted: May 30, 2020 13:45
 Subject: Neutral feedback does not seem to be neutral
 Viewed: 178 times
 Topic: Feedback
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Anynine (7)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Apr 17, 2020 Contact Member Buyer
Buying Privileges - OK
I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
 Author: tEoS View Messages Posted By tEoS
 Posted: May 30, 2020 13:49
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 56 times
 Topic: Feedback
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tEoS (5076)

Location:  USA, Michigan
Member Since Contact Type Status
Dec 24, 2002 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Elements Of Surprise
It is neutral in the feedback rating (no point gained or lost).

The shop rating is calculated based upon the percentage of positive feedback,
so a neutral will impact that.

Still, despite what many seem to think, it is not a negative. Nor will a few
neutrals impact a seller's ability to sell.

In Feedback, Anynine writes:
  I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
 Author: Anynine View Messages Posted By Anynine
 Posted: May 30, 2020 13:53
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 53 times
 Topic: Feedback
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Anynine (7)

Location:  Netherlands, Zeeland
Member Since Contact Type Status
Apr 17, 2020 Contact Member Buyer
Buying Privileges - OK
Thank you for your explanation and your fast response!


In Feedback, tEoS writes:
  It is neutral in the feedback rating (no point gained or lost).

The shop rating is calculated based upon the percentage of positive feedback,
so a neutral will impact that.

Still, despite what many seem to think, it is not a negative. Nor will a few
neutrals impact a seller's ability to sell.

In Feedback, Anynine writes:
  I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?
 Author: popsicle View Messages Posted By popsicle
 Posted: May 30, 2020 13:58
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 78 times
 Topic: Feedback
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popsicle (5942)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: ConstrucToys
In Feedback, Anynine writes:
  I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?

Yes, you're correct. Here on BL a neutral is in fact, not neutral: https://www.bricklink.com/message.asp?ID=1176270
 Author: calebfishn View Messages Posted By calebfishn
 Posted: May 30, 2020 16:50
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 50 times
 Topic: Feedback
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calebfishn (1614)

Location:  Canada, Ontario
Member Since Contact Type Status
Feb 17, 2009 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Barbie's Brick Store
In Feedback, Anynine writes:
  I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?

I'm not sure anyone has yet satisfactorily explained to me what a "neutral"
feedback really is supposed to be.

I think the issue is that people who give neutral feedback have a different view
of it than those who receive neutral feedback.
I don't think neutral feedback really means "Tell me what you think about
my store, i.e. its strengths and weaknesses" as some sort of impartial evaluation.

For sellers, a neutral is similar to a negative, because it is non-positive,
and that means that there was a problem with the order. Sellers will experience
feedback of "There was no big problem, just some things I wished had been different"
as exasperating. Sellers want to know if there is a problem, so that they can
fix it, in the belief that if they do their job as per customer service, that
they will have "earned" a positive.

What I think sellers want is the chance to fix any problems before the buyer
posts a non-positive feedback.

If there were no problems with the order, (ie. you got what you paid for in a
reasonable amount of time) or if the seller fixed any problem promptly and cordially,
then why not post a positive?

If there were serious problems with an order, but the seller tried hard to fix
it, then perhaps a neutral is in order. And if there were problems with the
order, and an unresponsive or unhelpful seller, then a negative has probably
been earned.
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: May 30, 2020 19:31
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 35 times
 Topic: Feedback
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Brick_Qc (1496)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
In Feedback, calebfishn writes:
  In Feedback, Anynine writes:
  I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?

I'm not sure anyone has yet satisfactorily explained to me what a "neutral"
feedback really is supposed to be.

I think the issue is that people who give neutral feedback have a different view
of it than those who receive neutral feedback.
I don't think neutral feedback really means "Tell me what you think about
my store, i.e. its strengths and weaknesses" as some sort of impartial evaluation.

For sellers, a neutral is similar to a negative, because it is non-positive,
and that means that there was a problem with the order. Sellers will experience
feedback of "There was no big problem, just some things I wished had been different"
as exasperating. Sellers want to know if there is a problem, so that they can
fix it, in the belief that if they do their job as per customer service, that
they will have "earned" a positive.

What I think sellers want is the chance to fix any problems before the buyer
posts a non-positive feedback.

If there were no problems with the order, (ie. you got what you paid for in a
reasonable amount of time) or if the seller fixed any problem promptly and cordially,
then why not post a positive?

If there were serious problems with an order, but the seller tried hard to fix
it, then perhaps a neutral is in order. And if there were problems with the
order, and an unresponsive or unhelpful seller, then a negative has probably
been earned.

I just got one, "Thank you", with no explanations. It's so enraging !!! I
messaged the buyer but no answer yet.

I get the feeling shipping time these days also accentuate unwarranted feedbacks
these days.
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 30, 2020 19:52
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 30 times
 Topic: Feedback
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mach1baby (6746)

Location:  USA, Washington
Member Since Contact Type Status
Mar 26, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Everything StarWars & More
In Feedback, Brick_Qc writes:
  In Feedback, calebfishn writes:
  In Feedback, Anynine writes:
  I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?

I'm not sure anyone has yet satisfactorily explained to me what a "neutral"
feedback really is supposed to be.

I think the issue is that people who give neutral feedback have a different view
of it than those who receive neutral feedback.
I don't think neutral feedback really means "Tell me what you think about
my store, i.e. its strengths and weaknesses" as some sort of impartial evaluation.

For sellers, a neutral is similar to a negative, because it is non-positive,
and that means that there was a problem with the order. Sellers will experience
feedback of "There was no big problem, just some things I wished had been different"
as exasperating. Sellers want to know if there is a problem, so that they can
fix it, in the belief that if they do their job as per customer service, that
they will have "earned" a positive.

What I think sellers want is the chance to fix any problems before the buyer
posts a non-positive feedback.

If there were no problems with the order, (ie. you got what you paid for in a
reasonable amount of time) or if the seller fixed any problem promptly and cordially,
then why not post a positive?

If there were serious problems with an order, but the seller tried hard to fix
it, then perhaps a neutral is in order. And if there were problems with the
order, and an unresponsive or unhelpful seller, then a negative has probably
been earned.

I just got one, "Thank you", with no explanations. It's so enraging !!! I
messaged the buyer but no answer yet.

I get the feeling shipping time these days also accentuate unwarranted feedbacks
these days.

One reason why we have cut out international shipping until commercial flights
have returned to some normalcy, but we don't anticipate opening international
shipping again until next year. We don't want to face any paypal claims due
to ship delays which are out of our control.

Scott
 Author: Brick_Qc View Messages Posted By Brick_Qc
 Posted: May 30, 2020 19:57
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 42 times
 Topic: Feedback
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Brick_Qc (1496)

Location:  Canada, Quebec
Member Since Contact Type Status
Aug 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Brick_Qc
  
  I get the feeling shipping time these days also accentuate unwarranted feedbacks
these days.

One reason why we have cut out international shipping until commercial flights
have returned to some normalcy, but we don't anticipate opening international
shipping again until next year. We don't want to face any paypal claims due
to ship delays which are out of our control.

Scott

Mine was domestic...
 Author: Adjour View Messages Posted By Adjour
 Posted: May 30, 2020 21:08
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 35 times
 Topic: Feedback
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Adjour (1219)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
  I get the feeling shipping time these days also accentuate unwarranted feedbacks
these days.

Tell me about it.
 Author: TheBrickGuys View Messages Posted By TheBrickGuys
 Posted: May 30, 2020 19:52
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 31 times
 Topic: Feedback
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TheBrickGuys (10488)

Location:  USA, California
Member Since Contact Type Status
Dec 18, 2010 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: TheBrickGuys
  I'm not sure anyone has yet satisfactorily explained to me what a "neutral"
feedback really is supposed to be.

I think the issue is that people who give neutral feedback have a different view
of it than those who receive neutral feedback.
I don't think neutral feedback really means "Tell me what you think about
my store, i.e. its strengths and weaknesses" as some sort of impartial evaluation.

For sellers, a neutral is similar to a negative, because it is non-positive,
and that means that there was a problem with the order. Sellers will experience
feedback of "There was no big problem, just some things I wished had been different"
as exasperating. Sellers want to know if there is a problem, so that they can
fix it, in the belief that if they do their job as per customer service, that
they will have "earned" a positive.

What I think sellers want is the chance to fix any problems before the buyer
posts a non-positive feedback.

If there were no problems with the order, (ie. you got what you paid for in a
reasonable amount of time) or if the seller fixed any problem promptly and cordially,
then why not post a positive?

If there were serious problems with an order, but the seller tried hard to fix
it, then perhaps a neutral is in order. And if there were problems with the
order, and an unresponsive or unhelpful seller, then a negative has probably
been earned.

+1

I think you summed it up perfectly for buyers and sellers, they way bot feel
about giving and receiving neutrals.

Jim
 Author: mach1baby View Messages Posted By mach1baby
 Posted: May 30, 2020 19:07
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 34 times
 Topic: Feedback
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mach1baby (6746)

Location:  USA, Washington
Member Since Contact Type Status
Mar 26, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Everything StarWars & More
In Feedback, Anynine writes:
  I purchased some parts from a shop. The overall impression was neutral (some
good points, some lesser points), so I selected the neutral option for feedback.
The shop owner contacted me. Apparently the neutral feedback I gave results in
a negative effect on the shop owner's rating. If I wanted a negative result,
I would have selected the negative option.
Why is the neutral option not neutral?

When a neutral is left, it impacts the sellers percentage rating, which is taken
as a negative in general. If everyone left a neutral or was just ho hum about
the transaction it leaves the overall seller percentage rating for a lack of
better terms, in the toilet. A negative feedback has the same percentage effect
so that's why the controversy and until bricklink changes the way feedback
scores affect percentages, that's how it will ultimately be viewed as a negative.
Always has been a hot topic and one that looms larger even now, as since the
Covid breakout and stay at home mandates across the globe, new users are easy
to put up a negative or neutral without really understanding the process and
to a certain degree don't really care how it's viewed. For us that have
been here for a long time it's for sure a touchy subject.

Scott
 Author: jcvp17 View Messages Posted By jcvp17
 Posted: May 31, 2020 06:18
 Subject: Re: Neutral feedback does not seem to be neutral
 Viewed: 42 times
 Topic: Feedback
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jcvp17 (31)

Location:  Spain, Catalonia
Member Since Contact Type Status
Mar 16, 2013 Contact Member Buyer
Buying Privileges - OK
Hello!

In Feedback, mach1baby writes:
  ...it's for sure a touchy subject.
Scott

It is certainly a very-very delicate subject

It has cost me some displeasure

Perhaps it would be necessary to clearly agree on a scale of the type...
+ = satisfied
neutral = relatively satisfied
- = little or nothing satisfied

...and accordingly, BL should agree with the sellers on the system of counting
those values so that they are taken into account as they were issued with that
scale (or whichever was decided).

The current system is not good / correct, in that it is likely that many of us
agree ...

Best regards and take good care of yourself!