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| | | Author: | Wolffe72  | | Posted: | Apr 16, 2020 09:18 | | Subject: | Buyer Lock In | | Viewed: | 220 times | | Topic: | Suggestions | | Status: | Open | | Vote: | [Yes|No] | |
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| I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
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| | | | | Author: | Rob_and_Shelagh | | Posted: | Apr 16, 2020 10:11 | | Subject: | Re: Buyer Lock In | | Viewed: | 60 times | | Topic: | Suggestions | |
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| In Suggestions, Wolffe72 writes:
| | I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
I agree with you that this can be an issue. Personally I would like to see a
feature where all sellers have to state an order response time in their terms
(a required field) and if they do not respond within that time then the buyer
can just cancel the order with no risk of NPB or bad feedback and the store automatically
closes until the seller wakes up.
Robert
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| | | | | | | Author: | edeevo | | Posted: | Apr 16, 2020 11:25 | | Subject: | Re: Buyer Lock In | | Viewed: | 42 times | | Topic: | Suggestions | |
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| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, Wolffe72 writes:
| | I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
I agree with you that this can be an issue. Personally I would like to see a
feature where all sellers have to state an order response time in their terms
(a required field) and if they do not respond within that time then the buyer
can just cancel the order with no risk of NPB or bad feedback and the store automatically
closes until the seller wakes up.
Robert
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Could not agree more; that feature would be a welcome addition to addressing
this issue.
Even considering the current global circumstances, if a Seller keeps their store
open, they should be responding to their Buyers in a matter of days (3 max);
if they do not, then a Buyer should be able to cancel the order outright with
zero risk of it affecting their feedback... the auto closing of the store is
something that is already kind of set up, no? (I think if a Seller hasn't
logged in during a certain amount of days, it gets locked... unless I'm mistaken)
Life is Good.
~Ed.
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| | | | | | | | | Author: | Rob_and_Shelagh | | Posted: | Apr 16, 2020 11:31 | | Subject: | Re: Buyer Lock In | | Viewed: | 41 times | | Topic: | Suggestions | |
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| In Suggestions, edeevo writes:
... the auto closing of the store is
| | something that is already kind of set up, no? (I think if a Seller hasn't
logged in during a certain amount of days, it gets locked... unless I'm mistaken)
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That feature does indeed exist, I guess my suggestion is linking into that but
using an additional trigger of "seller has not responded to buyer within x days"
where x is the number of days the seller has set as his response time. The response
could either be the issuing of an invoice or sending a message in the BL system
or similar criteria.
Robert
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| | | | | | | | | | | Author: | edeevo | | Posted: | Apr 16, 2020 11:40 | | Subject: | Re: Buyer Lock In | | Viewed: | 35 times | | Topic: | Suggestions | |
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| In Suggestions, Rob_and_Shelagh writes:
| | In Suggestions, edeevo writes:
... the auto closing of the store is
| | something that is already kind of set up, no? (I think if a Seller hasn't
logged in during a certain amount of days, it gets locked... unless I'm mistaken)
|
That feature does indeed exist, I guess my suggestion is linking into that but
using an additional trigger of "seller has not responded to buyer within x days"
where x is the number of days the seller has set as his response time. The response
could either be the issuing of an invoice or sending a message in the BL system
or similar criteria.
Robert
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Ah, that makes sense... I agree with that also; lock a Seller in, and hold them
accountable to the response timeframe they have chosen to advertise... sounds
good to me. 
Life is Good.
~Ed.
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| | | | | | | Author: | yorbrick | | Posted: | Apr 16, 2020 12:47 | | Subject: | Re: Buyer Lock In | | Viewed: | 44 times | | Topic: | Suggestions | |
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| | | I agree with you that this can be an issue. Personally I would like to see a
feature where all sellers have to state an order response time in their terms
(a required field) and if they do not respond within that time then the buyer
can just cancel the order with no risk of NPB or bad feedback and the store automatically
closes until the seller wakes up.
|
I agree for first communication. But then, it should probably be standardised
across all sellers. If a seller hasn't invoiced within 7 days, then a buyer
should have the right to cancel without penalty. It wouldn't bother me if
it was three days. It might be better to have two categories, say, fast = 3 days
and slow = 7 days. If it was just a(nother) number to measure a store by, then
would buyers act on it? Whereas if a store was marked as slow or fast responders,
then at least a buyer knows to avoid a 'slow' store if they are in a
hurry for parts. Although even then of course, they will need to make sure they
choose a store in their own country and pay for fast / premium shipping depending
on location if they need things quick. Of course, if time is not an issue, then
'slow' stores would not be a problem, so long as the buyer knows they
will get a response.
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| | | | | | | | | Author: | Wolffe72 | | Posted: | Apr 16, 2020 14:48 | | Subject: | Re: Buyer Lock In | | Viewed: | 72 times | | Topic: | Suggestions | |
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| And although it is not enforced, some stores specifically warn their customers
on their Terms page that they only ship once a week, or that it may take 48-72
hours for a response. I think it's great that the stores are upfront about
it and the buyers (should) know what to expect. Buyers shouldn't be expected
to wait 3 weeks before they know if they're free to look elsewhere. Likewise,
sellers shouldn't expect to have their stock locked up for 3 weeks waiting
to know if their buyer is going to come through.
With all of the strict commitments on this site, I'm surprised they aren't
a little more pushy when it comes to being responsive so that transactions don't
stall unnecessarily. Commitment is only part of it.
Anyway, I went and bought the set from another store. I guess we'll see
what happens with my NRS.
| | I agree for first communication. But then, it should probably be standardised
across all sellers. If a seller hasn't invoiced within 7 days, then a buyer
should have the right to cancel without penalty. It wouldn't bother me if
it was three days. It might be better to have two categories, say, fast = 3 days
and slow = 7 days. If it was just a(nother) number to measure a store by, then
would buyers act on it? Whereas if a store was marked as slow or fast responders,
then at least a buyer knows to avoid a 'slow' store if they are in a
hurry for parts. Although even then of course, they will need to make sure they
choose a store in their own country and pay for fast / premium shipping depending
on location if they need things quick. Of course, if time is not an issue, then
'slow' stores would not be a problem, so long as the buyer knows they
will get a response.
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| | | | | Author: | cosmicray | | Posted: | Apr 16, 2020 10:19 | | Subject: | Re: Buyer Lock In | | Viewed: | 49 times | | Topic: | Suggestions | |
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| In Suggestions, Wolffe72 writes:
| | Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
In normal circumstances I would agree. The existing global situation may be upsetting
the normal. Where is the seller located ?
Nita Rae
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| | | | | | | Author: | Wolffe72 | | Posted: | Apr 16, 2020 11:44 | | Subject: | Re: Buyer Lock In | | Viewed: | 46 times | | Topic: | Suggestions | |
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| In Suggestions, cosmicray writes:
| | In Suggestions, Wolffe72 writes:
| | Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
In normal circumstances I would agree. The existing global situation may be upsetting
the normal. Where is the seller located ?
Nita Rae
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The store is located in my backyard of Ontario, Canada. I've ordered from
the US and across Canada and no issues yet. This store has had no sales so I
think the seller simply isn't active.
I didn't want to shame anyone as the store may have their reason for not
responding -- which is fine -- I just want a way out without penalty
in this case.
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| | | | | Author: | edk | | Posted: | Apr 16, 2020 11:06 | | Subject: | Re: Buyer Lock In | | Viewed: | 45 times | | Topic: | Suggestions | |
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| In Suggestions, Wolffe72 writes:
| | I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
I would go ahead and purchase elsewhere. No communication within 3 days should
be reason enough to cancel the order. I know things are different with the global
crisis right now but ……… If you get bad feedback I think it would be made right.
A single NPB is nothing to be concerned about, its when you get a 3rd one that
causes a problem. If the global situation causes you to be unable to communicate
within 7 days then how would any buyer be confident that the item will ever be
shipped.
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| | | | | | | Author: | infinibrix | | Posted: | Apr 16, 2020 14:13 | | Subject: | Re: Buyer Lock In | | Viewed: | 50 times | | Topic: | Suggestions | |
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| In Suggestions, edk writes:
| | In Suggestions, Wolffe72 writes:
| | I'm relatively new here, but I have about 10 purchase orders completed and
on-the-go right now. I'm not finding Bricklink overly intuitive to be honest
but I haven't goofed since my first order.
So I understand committing to a purchase. As soon as I place an order I take
the seller's item off the market which means a potential lost sale (or more
likely a delayed sale) if I don't follow through.
However, as a buyer, I now find myself in a position where I've committed
to purchase something from a non-responding seller. It has been a week and I
haven't heard a single response. The store's terms do not mention anything
about possible slow response times. I'll consider this my second goof because
I didn't pay attention to the fact that the store also had no selling history
(only purchase history). Fine.
So now I can post an NRS in an attempt to cancel my order -- but now my understanding
is that I have to wait another 2 weeks for it to be truly cancelled! There is
a really good chance that I'll miss out on picking up this item at a reasonable
price from another store during that time. If the seller doesn't come through,
I might now have to spend a lot more to get this item. On the other hand, if
I choose to buy from someone else the original seller could come in at the 11th-hour
and still ding me as a non-paying buyer (at least that's my assumption on
how this works). Right now, I'm thinking I should just take that chance.
Unlike the store who has potentially limitless buyers, item availability is
*definitely* limited and prices just tend to go up over time.
Personally, I think that if a seller doesn't respond within a minimum time
(and I think a week is plenty) a buyer should be given the option to simply cancel.
Maybe it's something the store could configure so buyers can be made aware
of stores that are not managed frequently. If the seller has at least acknowledged
the buyer during that time, then perhaps different rules could apply.
|
I would go ahead and purchase elsewhere. No communication within 3 days should
be reason enough to cancel the order. I know things are different with the global
crisis right now but ……… If you get bad feedback I think it would be made right.
A single NPB is nothing to be concerned about, its when you get a 3rd one that
causes a problem. If the global situation causes you to be unable to communicate
within 7 days then how would any buyer be confident that the item will ever be
shipped.
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I agree as in this day and age where people have online access even on the move
via phones 3 days is more than enough time to expect a buyer to wait in fact
I beleive brickowl warns of account restrictions if sellers continue to not respond
to quotes within a reasonable timeframe which I think is also 3 days?
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Canada, Ontario
United Kingdom, England
USA, California
