Discussion Forum: Thread 259716

 Author: m3x6 View Messages Posted By m3x6
 Posted: Nov 13, 2019 15:11
 Subject: How slow is the bricklink support usually?
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 Topic: Help
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m3x6 (1)

Location:  Sweden, Stockholm
Member Since Contact Type Status
Nov 2, 2019 Contact Member Buyer
Buying Privileges - OK
Hi.

I sent a question regarding an order to bricklink support (through the form on
the webpage, with an attachment) like what must be almost a week ago, and I'm
still to receive a response. And now the person I might purchase from (depending
on what the bricklink people say) is naturally starting to complain that it's
taking too long. So I'm wondering how long should I except it to take for
Bricklnk to respond to a question? I'm assuming the question was sent because
that's what the page said after I hit "send".

Thanks in advance
 Author: popsicle View Messages Posted By popsicle
 Posted: Nov 13, 2019 15:34
 Subject: (Cancelled)
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popsicle (5723)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ConstrucToys
(Cancelled)
 Author: m3x6 View Messages Posted By m3x6
 Posted: Nov 13, 2019 16:02
 Subject: Re: How slow is the bricklink support usually?
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m3x6 (1)

Location:  Sweden, Stockholm
Member Since Contact Type Status
Nov 2, 2019 Contact Member Buyer
Buying Privileges - OK
Hmmm...I see.

Well, the question was, if a seller (from a certain central european country
I have prior bad experience - online shop scam) suddenly lowers the price of
a normally fixed cost, and then demands that I pay in advance even though when
I placed the order I could choose (and did choose) pay on delivery, am I being
oversuspicious in having a bad feeling about this sudden change, or is this common
on Bricklinks...and why does Bricklink enable the option pay on delivery if the
buyer can demand payment in advance anyway? Prior to this I've never ordered
stuff from anywhere else but Swedish sites and German Amazon (and only because
what I was looking for wasn't available through any reliable Swedish sites
or German Amazon).

Thanks for the quick answer btw.
 Author: Admin_Russell View Messages Posted By Admin_Russell
 Posted: Nov 13, 2019 16:46
 Subject: Re: How slow is the bricklink support usually?
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 Topic: Help
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Admin_Russell

Location:  USA, California
Member Since Contact Type Status
May 9, 2017 Contact Member Admin
Buying Privileges - OKSelling Privileges - OK
BrickLink Administrator
In Help, m3x6 writes:
  Hmmm...I see.

Well, the question was, if a seller (from a certain central european country
I have prior bad experience - online shop scam) suddenly lowers the price of
a normally fixed cost, and then demands that I pay in advance even though when
I placed the order I could choose (and did choose) pay on delivery, am I being
oversuspicious in having a bad feeling about this sudden change, or is this common
on Bricklinks...and why does Bricklink enable the option pay on delivery if the
buyer can demand payment in advance anyway? Prior to this I've never ordered
stuff from anywhere else but Swedish sites and German Amazon (and only because
what I was looking for wasn't available through any reliable Swedish sites
or German Amazon).

Thanks for the quick answer btw.

Very few (if any) BrickLink orders are paid in advance. Paying up front is normal
for this site.

If you place an order on Bricklink, you must pay for the order. If you don't,
the seller has a right to submit a complaint against you and cancel the order.
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Nov 13, 2019 16:59
 Subject: Re: How slow is the bricklink support usually?
 Viewed: 36 times
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Help, Admin_Russell writes:
  In Help, m3x6 writes:
  Hmmm...I see.

Well, the question was, if a seller (from a certain central european country
I have prior bad experience - online shop scam) suddenly lowers the price of
a normally fixed cost, and then demands that I pay in advance even though when
I placed the order I could choose (and did choose) pay on delivery, am I being
oversuspicious in having a bad feeling about this sudden change, or is this common
on Bricklinks...and why does Bricklink enable the option pay on delivery if the
buyer can demand payment in advance anyway? Prior to this I've never ordered
stuff from anywhere else but Swedish sites and German Amazon (and only because
what I was looking for wasn't available through any reliable Swedish sites
or German Amazon).

Thanks for the quick answer btw.

Very few (if any) BrickLink orders are paid in advance.

I think you meant “on delivery”

  Paying up front is normal for this site.

And many others.

  If you place an order on Bricklink, you must pay for the order. If you don't,
the seller has a right to submit a complaint against you and cancel the order.
 Author: m3x6 View Messages Posted By m3x6
 Posted: Nov 13, 2019 17:24
 Subject: Re: How slow is the bricklink support usually?
 Viewed: 40 times
 Topic: Help
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m3x6 (1)

Location:  Sweden, Stockholm
Member Since Contact Type Status
Nov 2, 2019 Contact Member Buyer
Buying Privileges - OK
In Help, Admin_Russell writes:
  
Very few (if any) BrickLink orders are paid in advance. Paying up front is normal
for this site.

If you place an order on Bricklink, you must pay for the order. If you don't,
the seller has a right to submit a complaint against you and cancel the order.

Okay, good to have that cleared..but what does this mean exactly then (quote
from the order):
"Payment By: COD (Cash On Delivery)
Payment Instructions: (not specified)"

(I assumed it to be paying to check out the package from the post office representative..not
a too unusual delivery option in Sweden..and not a bad one for paranoid people)
 Author: m3x6 View Messages Posted By m3x6
 Posted: Nov 13, 2019 17:51
 Subject: Re: How slow is the bricklink support usually?
 Viewed: 27 times
 Topic: Help
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m3x6 (1)

Location:  Sweden, Stockholm
Member Since Contact Type Status
Nov 2, 2019 Contact Member Buyer
Buying Privileges - OK
In Help, m3x6 writes:
  In Help, Admin_Russell writes:
  
Very few (if any) BrickLink orders are paid in advance. Paying up front is normal
for this site.

If you place an order on Bricklink, you must pay for the order. If you don't,
the seller has a right to submit a complaint against you and cancel the order.

Okay, good to have that cleared..but what does this mean exactly then (quote
from the order):
"Payment By: COD (Cash On Delivery)
Payment Instructions: (not specified)"

(I assumed it to be paying to check out the package from the post office representative..not
a too unusual delivery option in Sweden..and not a bad one for paranoid people)

Oh yeah, and thanks for all the helpful (and quick) answers btw.
 Author: Brickwilbo View Messages Posted By Brickwilbo
 Posted: Nov 13, 2019 17:53
 Subject: Re: How slow is the bricklink support usually?
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Brickwilbo (1466)

Location:  Netherlands, Gelderland
Member Since Contact Type Status Collage
Oct 24, 2007 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: Brickwilbo Betuwe Bricks
BrickLink Discussions Moderator (?)
In Help, m3x6 writes:
  In Help, Admin_Russell writes:
  
Very few (if any) BrickLink orders are paid in advance. Paying up front is normal
for this site.

If you place an order on Bricklink, you must pay for the order. If you don't,
the seller has a right to submit a complaint against you and cancel the order.

Okay, good to have that cleared..but what does this mean exactly then (quote
from the order):
"Payment By: COD (Cash On Delivery)
Payment Instructions: (not specified)"

(I assumed it to be paying to check out the package from the post office representative..not
a too unusual delivery option in Sweden..and not a bad one for paranoid people)

It's probably a store older than June 2017, because the COD off site payment
method.
https://www.bricklink.com/help.asp?helpID=18
 Author: popsicle View Messages Posted By popsicle
 Posted: Nov 13, 2019 16:50
 Subject: Re: How slow is the bricklink support usually?
 Viewed: 50 times
 Topic: Help
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popsicle (5723)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ConstrucToys
In Help, m3x6 writes:
  Hmmm...I see.

Well, the question was, if a seller (from a certain central european country
I have prior bad experience - online shop scam) suddenly lowers the price of
a normally fixed cost, and then demands that I pay in advance even though when
I placed the order I could choose (and did choose) pay on delivery, am I being
oversuspicious in having a bad feeling about this sudden change, or is this common
on Bricklinks...and why does Bricklink enable the option pay on delivery if the
buyer can demand payment in advance anyway? Prior to this I've never ordered
stuff from anywhere else but Swedish sites and German Amazon (and only because
what I was looking for wasn't available through any reliable Swedish sites
or German Amazon).

Thanks for the quick answer btw.

...and there you go. You just got a reply from the man in charge.
 Author: popsicle View Messages Posted By popsicle
 Posted: Nov 13, 2019 15:53
 Subject: Re: How slow is the bricklink support usually?
 Viewed: 56 times
 Topic: Help
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popsicle (5723)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ConstrucToys
In Help, m3x6 writes:
  Hi.

I sent a question regarding an order to bricklink support (through the form on
the webpage, with an attachment) like what must be almost a week ago, and I'm
still to receive a response. And now the person I might purchase from (depending
on what the bricklink people say) is naturally starting to complain that it's
taking too long. So I'm wondering how long should I except it to take for
Bricklnk to respond to a question? I'm assuming the question was sent because
that's what the page said after I hit "send".

Thanks in advance

What I’ve gleaned from reading other similar posts, it can take some time. I
can imagine it also may depend on the question.

I’d advise placing your question here in the forum (omitting personal info) Perhaps
you’ll get, in the interim, some useful advise, there are many savvy members
that spend time here in the forum. You may also grab the attention of an admin,
a couple of whom audit the forum.

Mvh
Cory
 Author: Cob View Messages Posted By Cob
 Posted: Nov 13, 2019 16:15
 Subject: Re: How slow is the bricklink support usually?
 Viewed: 42 times
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Cob (2730)

Location:  USA, Missouri
Member Since Contact Type Status
Nov 18, 2014 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Cob's Cheap Brick House
In Help, m3x6 writes:
  Hi.

I sent a question regarding an order to bricklink support (through the form on
the webpage, with an attachment) like what must be almost a week ago, and I'm
still to receive a response. And now the person I might purchase from (depending
on what the bricklink people say) is naturally starting to complain that it's
taking too long. So I'm wondering how long should I except it to take for
Bricklnk to respond to a question? I'm assuming the question was sent because
that's what the page said after I hit "send".

Thanks in advance

 
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