Discussion Forum: Thread 258585

 Author: Tatino View Messages Posted By Tatino
 Posted: Oct 14, 2019 15:11
 Subject: Bad experience at LoonBricks!
 Viewed: 457 times
 Topic: Buying
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Tatino (96)

Location:  Italy, Veneto
Member Since Contact Type Status
Jul 18, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tatino's Brick Corner
Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.
 Author: maxx3001 View Messages Posted By maxx3001
 Posted: Oct 14, 2019 15:18
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 135 times
 Topic: Buying
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maxx3001 (2081)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
Nov 28, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: 3001: A Brick Oddity
In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

Did you read their feedback before ordering?

I would not buy there.....
 Author: tsi View Messages Posted By tsi
 Posted: Oct 14, 2019 15:30
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 140 times
 Topic: Buying
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tsi (398)

Location:  Germany, Hessen
Member Since Contact Type Status
Feb 12, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: tsi
Hi,

expect that he will change his feedback for you ...
I made very bad experiences with loonbricks too, never again.


Greetings
ThomaS
 Author: Andrsv View Messages Posted By Andrsv
 Posted: Oct 14, 2019 16:12
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 142 times
 Topic: Buying
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Andrsv (271)

Location:  Norway, Rogaland
Member Since Contact Type Status
Jun 23, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AV bricks and sets
In Buying, tsi writes:
  Hi,

expect that he will change his feedback for you ...
I made very bad experiences with loonbricks too, never again.


Greetings
ThomaS

Did you read his terms before ordering? There are some gems there :

Instructions stated in used - good condition are not always in good condition!
Please don't complain after the purchase about conditions as you expected
something else
We will charge 5% over the total amount
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Oct 15, 2019 06:53
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 89 times
 Topic: Buying
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yorbrick (702)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  Instructions stated in used - good condition are not always in good condition!
Please don't complain after the purchase about conditions as you expected
something else

This is a totally bizarre statement, especially as he has a condition below that
one as well.

He doesn't have a similar statement for parts, but given what he states for
instructions, I'd assume that used/good for parts also means somewhere between
poor and acceptable at best.

Mind you, he gets away with it as buyers keep buying from him.
 Author: Adjour View Messages Posted By Adjour
 Posted: Oct 15, 2019 12:36
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 67 times
 Topic: Buying
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Adjour (534)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Buying, Andrsv writes:

  Instructions stated in used - good condition are not always in good condition!
Please don't complain after the purchase about conditions as you expected



wat.


how? Just how?
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 16:09
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 99 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
We have 1 condition. Used to good condition. You can get a little used, but also
like New instructions.

We do not split these. Maybe we typed it wrong, English is not my main language.
But all items are acceptable but not all in good / very good condition. No where
stated that it is.

Any questions can be emailed and checked. Buyer asked for nothing before.


In Buying, Andrsv writes:
  In Buying, tsi writes:
  Hi,

expect that he will change his feedback for you ...
I made very bad experiences with loonbricks too, never again.


Greetings
ThomaS

Did you read his terms before ordering? There are some gems there :

Instructions stated in used - good condition are not always in good condition!
Please don't complain after the purchase about conditions as you expected
something else
We will charge 5% over the total amount
 Author: DeLuca View Messages Posted By DeLuca
 Posted: Oct 16, 2019 03:17
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 67 times
 Topic: Buying
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DeLuca (164)

Location:  USA, Virginia
Member Since Contact Type Status
Jan 2, 2004 Contact Member Buyer
Buying Privileges - OK
In Buying, Loonbricks writes:
  We have 1 condition. Used to good condition. You can get a little used, but also
like New instructions.

We do not split these. Maybe we typed it wrong, English is not my main language.
But all items are acceptable but not all in good / very good condition. No where
stated that it is.


Per your Terms, you have three conditions: “Used / Very Used”, “Used / Good”,
and “Used / Very Good”:
 


 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 16, 2019 03:51
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 95 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
In Buying, DeLuca writes:
  In Buying, Loonbricks writes:
  We have 1 condition. Used to good condition. You can get a little used, but also
like New instructions.

We do not split these. Maybe we typed it wrong, English is not my main language.
But all items are acceptable but not all in good / very good condition. No where
stated that it is.


Per your Terms, you have three conditions: “Used / Very Used”, “Used / Good”,
and “Used / Very Good”:

Yes. Those are maybe 5 instructions in total in our assortment.

We try to avoid selling this condition. Only the most expensive ones we keep.
(For a lower price)
 Author: Tatino View Messages Posted By Tatino
 Posted: Oct 15, 2019 05:54
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 127 times
 Topic: Buying
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Tatino (96)

Location:  Italy, Veneto
Member Since Contact Type Status
Jul 18, 2017 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Tatino's Brick Corner
In Buying, tsi writes:
  Hi,

expect that he will change his feedback for you ...
I made very bad experiences with loonbricks too, never again.


Greetings
ThomaS

Hi Thomas.

Infact, leaved neutral, he changed immediatly mine from positive to neutral too.
Then sent a bit rude mail telling all my mistakes, i.e. I leaved non positive
feedback before contacting him, not read the terms (I've read them, but frankly,
they seems like Rorschach Test, everyone can see something different). I suspect
this is his usual behaviour with unsatisfied buyers.

I've purchased 3 times at his store (this is last one of course). First time
were used/good conditions train parts from 80's, I've closed both my
eyes since is very rare and hard to find material nowadays and leaved positive
feed; second was luckily new sets, no issues; this time again rare train pieces
from 80's, some in good conditions, others not, some trasparent parts completely
yellowed and almost unusable, 2 missing, at the 'cheap' price of circa
150 euro. Frankly I've purchased parts from this store just because I needed
many of them, and is very hard to find large quantities in the same store, saving
time and money for shipping.

So I've tried to explain to him that used/good condition is quite different
from very used/maybe unusable, in common sense and mostly for long term brick
builders; at least second type should be at sale at very lower price. He replied
that he don't think so, he consider the same thing pieces from just usable
to like new (?), and don't intend to change his mind, period. (btw, I can't
imagine how pieces he states as very used could be and no intention to discover;
if I want to use some rubbish I will open the box with my old 70-80's very
used/mostly unusable pieces, at least they were broken or chewed by me or my
brother not someone else).

Second hard point for me (and other unsatisfied customers) is that pieces are
generally from dirt to VERY VERY dirt (to the limit of being hygienically not
suited for sale and international shipping). Again, in his opinion the problem
is all about the buyer.

So in the end this is what I think - just my opinion of course:

- He isn't a professional seller (this is a fact), nor a Lego fan, he sell
Lego parts as second job just to make money;
- He sell large quantities purchased at low prices (i.e. bulk/weight pieces on
ebay, fairs, previous owners and so), without any care for quality, gaining a
lot;
- He don't make selection for pieces based on quality/condition, because
it requires lot of time;
- He don't clean pieces because the operation requires lot of time or to
pay someone else to do so. The reason he advance, the fact that pieces could
be broken or damaged in the cleaning process, is a ridiculous joke to every brick
builder (no need here to discuss parts that can't be whashed etc).

Last gem: he offered me refund for missing and unusable pieces at the condition
of changing feedback to positive. I will not accept, for more than a reason;
first, I'm not prone to bend to any kind of extortion; second, I'm not
a prostitute, I don't sell truth or integrity no matter how the sum is high;
final, this is why I leaved non-positive feedback, hoping could help someone
else to not fall into his trap.

Pity I can't find a way to report to admins the fact, imho he deserve a ban
for unfair behaviour.
 Author: Emporiosa View Messages Posted By Emporiosa
 Posted: Oct 15, 2019 12:41
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 72 times
 Topic: Buying
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Emporiosa (1097)

Location:  Canada, Ontario
Member Since Contact Type Status
Jan 5, 2018 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Emporiosa
In Buying, Tatino writes:
  In Buying, tsi writes:
  Hi,

expect that he will change his feedback for you ...
I made very bad experiences with loonbricks too, never again.


Greetings
ThomaS

Hi Thomas.

Infact, leaved neutral, he changed immediatly mine from positive to neutral too.
Then sent a bit rude mail telling all my mistakes, i.e. I leaved non positive
feedback before contacting him, not read the terms (I've read them, but frankly,
they seems like Rorschach Test, everyone can see something different). I suspect
this is his usual behaviour with unsatisfied buyers.

I've purchased 3 times at his store (this is last one of course). First time
were used/good conditions train parts from 80's, I've closed both my
eyes since is very rare and hard to find material nowadays and leaved positive
feed; second was luckily new sets, no issues; this time again rare train pieces
from 80's, some in good conditions, others not, some trasparent parts completely
yellowed and almost unusable, 2 missing, at the 'cheap' price of circa
150 euro. Frankly I've purchased parts from this store just because I needed
many of them, and is very hard to find large quantities in the same store, saving
time and money for shipping.

So I've tried to explain to him that used/good condition is quite different
from very used/maybe unusable, in common sense and mostly for long term brick
builders; at least second type should be at sale at very lower price. He replied
that he don't think so, he consider the same thing pieces from just usable
to like new (?), and don't intend to change his mind, period. (btw, I can't
imagine how pieces he states as very used could be and no intention to discover;
if I want to use some rubbish I will open the box with my old 70-80's very
used/mostly unusable pieces, at least they were broken or chewed by me or my
brother not someone else).

Second hard point for me (and other unsatisfied customers) is that pieces are
generally from dirt to VERY VERY dirt (to the limit of being hygienically not
suited for sale and international shipping). Again, in his opinion the problem
is all about the buyer.

So in the end this is what I think - just my opinion of course:

- He isn't a professional seller (this is a fact), nor a Lego fan, he sell
Lego parts as second job just to make money;
- He sell large quantities purchased at low prices (i.e. bulk/weight pieces on
ebay, fairs, previous owners and so), without any care for quality, gaining a
lot;
- He don't make selection for pieces based on quality/condition, because
it requires lot of time;
- He don't clean pieces because the operation requires lot of time or to
pay someone else to do so. The reason he advance, the fact that pieces could
be broken or damaged in the cleaning process, is a ridiculous joke to every brick
builder (no need here to discuss parts that can't be whashed etc).

Last gem: he offered me refund for missing and unusable pieces at the condition
of changing feedback to positive. I will not accept, for more than a reason;
first, I'm not prone to bend to any kind of extortion; second, I'm not
a prostitute, I don't sell truth or integrity no matter how the sum is high;
final, this is why I leaved non-positive feedback, hoping could help someone
else to not fall into his trap.

Pity I can't find a way to report to admins the fact, imho he deserve a ban
for unfair behaviour.

That's horrendous. And you may absolutely report them for feedback extortion,
which that is exactly what they did. From the Help Center:

Feedback Extortion -
Action: Contact the Help Desk.
Buyers must not demand additional goods, services or refunds over and above what
was agreed in the original transaction with the threat of negative Feedback if
the seller does not comply. Sellers are not allowed to require buyers to leave
positive Feedback or revise existing Feedback in exchange for shipping items,
completing refund requests or providing monetary compensation.
Sellers are,
however, allowed to ask the buyer to leave positive Feedback at the end of a
successful transaction.


https://www.bricklink.com/help.asp?helpID=97
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 16:41
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 75 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
Not even close to extortion.

I changed my feedback.

It was positive. Quick payment. Than he started giving bad reasons and gave me
neutral without giving me an option to fix it.

I offered to fix all the problems, and asked if he was willing to change feedback
after I resolve it. I asked pictures of broken items. I never forced him to do
anything.

Don't blame this extortion on me. It Is not even close to true! We were just
trying to resolve it! We would also resolve it if he does not change its feedback.


In Buying, Emporiosa writes:
  In Buying, Tatino writes:
  In Buying, tsi writes:
  Hi,

expect that he will change his feedback for you ...
I made very bad experiences with loonbricks too, never again.


Greetings
ThomaS

Hi Thomas.

Infact, leaved neutral, he changed immediatly mine from positive to neutral too.
Then sent a bit rude mail telling all my mistakes, i.e. I leaved non positive
feedback before contacting him, not read the terms (I've read them, but frankly,
they seems like Rorschach Test, everyone can see something different). I suspect
this is his usual behaviour with unsatisfied buyers.

I've purchased 3 times at his store (this is last one of course). First time
were used/good conditions train parts from 80's, I've closed both my
eyes since is very rare and hard to find material nowadays and leaved positive
feed; second was luckily new sets, no issues; this time again rare train pieces
from 80's, some in good conditions, others not, some trasparent parts completely
yellowed and almost unusable, 2 missing, at the 'cheap' price of circa
150 euro. Frankly I've purchased parts from this store just because I needed
many of them, and is very hard to find large quantities in the same store, saving
time and money for shipping.

So I've tried to explain to him that used/good condition is quite different
from very used/maybe unusable, in common sense and mostly for long term brick
builders; at least second type should be at sale at very lower price. He replied
that he don't think so, he consider the same thing pieces from just usable
to like new (?), and don't intend to change his mind, period. (btw, I can't
imagine how pieces he states as very used could be and no intention to discover;
if I want to use some rubbish I will open the box with my old 70-80's very
used/mostly unusable pieces, at least they were broken or chewed by me or my
brother not someone else).

Second hard point for me (and other unsatisfied customers) is that pieces are
generally from dirt to VERY VERY dirt (to the limit of being hygienically not
suited for sale and international shipping). Again, in his opinion the problem
is all about the buyer.

So in the end this is what I think - just my opinion of course:

- He isn't a professional seller (this is a fact), nor a Lego fan, he sell
Lego parts as second job just to make money;
- He sell large quantities purchased at low prices (i.e. bulk/weight pieces on
ebay, fairs, previous owners and so), without any care for quality, gaining a
lot;
- He don't make selection for pieces based on quality/condition, because
it requires lot of time;
- He don't clean pieces because the operation requires lot of time or to
pay someone else to do so. The reason he advance, the fact that pieces could
be broken or damaged in the cleaning process, is a ridiculous joke to every brick
builder (no need here to discuss parts that can't be whashed etc).

Last gem: he offered me refund for missing and unusable pieces at the condition
of changing feedback to positive. I will not accept, for more than a reason;
first, I'm not prone to bend to any kind of extortion; second, I'm not
a prostitute, I don't sell truth or integrity no matter how the sum is high;
final, this is why I leaved non-positive feedback, hoping could help someone
else to not fall into his trap.

Pity I can't find a way to report to admins the fact, imho he deserve a ban
for unfair behaviour.

That's horrendous. And you may absolutely report them for feedback extortion,
which that is exactly what they did. From the Help Center:

Feedback Extortion -
Action: Contact the Help Desk.
Buyers must not demand additional goods, services or refunds over and above what
was agreed in the original transaction with the threat of negative Feedback if
the seller does not comply. Sellers are not allowed to require buyers to leave
positive Feedback or revise existing Feedback in exchange for shipping items,
completing refund requests or providing monetary compensation.
Sellers are,
however, allowed to ask the buyer to leave positive Feedback at the end of a
successful transaction.


https://www.bricklink.com/help.asp?helpID=97
 Author: legoman77 View Messages Posted By legoman77
 Posted: Oct 15, 2019 13:34
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 65 times
 Topic: Buying
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legoman77 (3620)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: 77's Bricks & Sets
In Buying, Tatino writes:
  In Buying, tsi writes:
  Hi,

expect that he will change his feedback for you ...
I made very bad experiences with loonbricks too, never again.


Greetings
ThomaS

Hi Thomas.

Infact, leaved neutral, he changed immediatly mine from positive to neutral too.
Then sent a bit rude mail telling all my mistakes, i.e. I leaved non positive
feedback before contacting him, not read the terms (I've read them, but frankly,
they seems like Rorschach Test, everyone can see something different). I suspect
this is his usual behaviour with unsatisfied buyers.

I've purchased 3 times at his store (this is last one of course). First time
were used/good conditions train parts from 80's, I've closed both my
eyes since is very rare and hard to find material nowadays and leaved positive
feed; second was luckily new sets, no issues; this time again rare train pieces
from 80's, some in good conditions, others not, some trasparent parts completely
yellowed and almost unusable, 2 missing, at the 'cheap' price of circa
150 euro. Frankly I've purchased parts from this store just because I needed
many of them, and is very hard to find large quantities in the same store, saving
time and money for shipping.

So I've tried to explain to him that used/good condition is quite different
from very used/maybe unusable, in common sense and mostly for long term brick
builders; at least second type should be at sale at very lower price. He replied
that he don't think so, he consider the same thing pieces from just usable
to like new (?), and don't intend to change his mind, period. (btw, I can't
imagine how pieces he states as very used could be and no intention to discover;
if I want to use some rubbish I will open the box with my old 70-80's very
used/mostly unusable pieces, at least they were broken or chewed by me or my
brother not someone else).

Second hard point for me (and other unsatisfied customers) is that pieces are
generally from dirt to VERY VERY dirt (to the limit of being hygienically not
suited for sale and international shipping). Again, in his opinion the problem
is all about the buyer.

So in the end this is what I think - just my opinion of course:

- He isn't a professional seller (this is a fact), nor a Lego fan, he sell
Lego parts as second job just to make money;
- He sell large quantities purchased at low prices (i.e. bulk/weight pieces on
ebay, fairs, previous owners and so), without any care for quality, gaining a
lot;
- He don't make selection for pieces based on quality/condition, because
it requires lot of time;
- He don't clean pieces because the operation requires lot of time or to
pay someone else to do so. The reason he advance, the fact that pieces could
be broken or damaged in the cleaning process, is a ridiculous joke to every brick
builder (no need here to discuss parts that can't be whashed etc).

Last gem: he offered me refund for missing and unusable pieces at the condition
of changing feedback to positive. I will not accept, for more than a reason;
first, I'm not prone to bend to any kind of extortion; second, I'm not
a prostitute, I don't sell truth or integrity no matter how the sum is high;
final, this is why I leaved non-positive feedback, hoping could help someone
else to not fall into his trap.

Pity I can't find a way to report to admins the fact, imho he deserve a ban
for unfair behaviour.

Good for you not to accept. READ a sellers feedback! That is the key to good
transactions.
One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.
Stick to your guns. You help other people avoid scams and sellers like this.
There must be something wrong with a seller that lists as new and in the terms
says don't get upset or complain if they are not new. Just a bit loony.
John P
 Author: qwertyboy View Messages Posted By qwertyboy
 Posted: Oct 15, 2019 13:49
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 81 times
 Topic: Buying
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qwertyboy (4864)

Location:  Canada, Alberta
Member Since Contact Type Status
Apr 9, 2013 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Maple Bricks
In Buying, legoman77 writes:
  One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.

Shying away from a shop because of a weird-sounding name is not always a good
thing.

The seller might not have realized that. "Loon" is a common part of a city's
name (amongst others). I used to have a colleague called Cock, and whenever he
had to go abroad on training and wear a name badge, for some weird reason he
preferred to use his full name - Cornelis. Cock is also a last name in the Netherlands,
and Dick is a fairly common first name (I will let you connect the dots). Fokko
is another Dutch first name, and when another friend of mine pronounced it quickly
it used to turn people's heads.

Niek.
 Author: legoman77 View Messages Posted By legoman77
 Posted: Oct 15, 2019 14:20
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 67 times
 Topic: Buying
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legoman77 (3620)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: 77's Bricks & Sets
In Buying, qwertyboy writes:
  In Buying, legoman77 writes:
  One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.

Shying away from a shop because of a weird-sounding name is not always a good
thing.

The seller might not have realized that. "Loon" is a common part of a city's
name (amongst others). I used to have a colleague called Cock, and whenever he
had to go abroad on training and wear a name badge, for some weird reason he
preferred to use his full name - Cornelis. Cock is also a last name in the Netherlands,
and Dick is a fairly common first name (I will let you connect the dots). Fokko
is another Dutch first name, and when another friend of mine pronounced it quickly
it used to turn people's heads.

Niek.

Good points, but there are so many stores why take a chance? Just a personal
preference, but in this case I would have been correct. Would you buy from a
store with the name "ripoffartist"? Found that on eBay once.
John P
 Author: rikitikitaviguy View Messages Posted By rikitikitaviguy
 Posted: Oct 15, 2019 14:31
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 76 times
 Topic: Buying
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rikitikitaviguy (677)

Location:  USA, Connecticut
Member Since Contact Type Status
Apr 22, 2005 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: Kissys Kits, Bits & Bricks
...and this is why the Chevy "Nova" sold poorly in Mexico...

LM


In Buying, legoman77 writes:
  In Buying, qwertyboy writes:
  In Buying, legoman77 writes:
  One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.

Shying away from a shop because of a weird-sounding name is not always a good
thing.

The seller might not have realized that. "Loon" is a common part of a city's
name (amongst others). I used to have a colleague called Cock, and whenever he
had to go abroad on training and wear a name badge, for some weird reason he
preferred to use his full name - Cornelis. Cock is also a last name in the Netherlands,
and Dick is a fairly common first name (I will let you connect the dots). Fokko
is another Dutch first name, and when another friend of mine pronounced it quickly
it used to turn people's heads.

Niek.

Good points, but there are so many stores why take a chance? Just a personal
preference, but in this case I would have been correct. Would you buy from a
store with the name "ripoffartist"? Found that on eBay once.
John P
 Author: popsicle View Messages Posted By popsicle
 Posted: Oct 15, 2019 15:23
 Subject: Re: Bad experience at LoonBricks!
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popsicle (5718)

Location:  USA, Washington
Member Since Contact Type Status
Feb 21, 2006 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: ConstrucToys
In Buying, rikitikitaviguy writes:
  ...and this is why the Chevy "Nova" sold poorly in Mexico...

Great analogy, Larry.

It was in fact not just Mexico, but GM’s entire South and Central American new
car markets, as well. Excluding of course Brazil’s massive market, where the
term in Portuguese simply means “new”

Talk about one for the textbooks, for the marketing guys

Oddly enough, growing up in east LA, in majority Spanish speaking neighborhoods,
I remember how very popular the Nova was with Chicanos. Go figure

Despite the marketing blunder, the brand remained one of GM’s Chevy II lineup
best sellers, for some time. So, I guess you could wrap it back around
to Sylvain's Shakespearean quote: what's in a name.

-Cory


  

LM


In Buying, legoman77 writes:
  In Buying, qwertyboy writes:
  In Buying, legoman77 writes:
  One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.

Shying away from a shop because of a weird-sounding name is not always a good
thing.

The seller might not have realized that. "Loon" is a common part of a city's
name (amongst others). I used to have a colleague called Cock, and whenever he
had to go abroad on training and wear a name badge, for some weird reason he
preferred to use his full name - Cornelis. Cock is also a last name in the Netherlands,
and Dick is a fairly common first name (I will let you connect the dots). Fokko
is another Dutch first name, and when another friend of mine pronounced it quickly
it used to turn people's heads.

Niek.

Good points, but there are so many stores why take a chance? Just a personal
preference, but in this case I would have been correct. Would you buy from a
store with the name "ripoffartist"? Found that on eBay once.
John P
 Author: Andrsv View Messages Posted By Andrsv
 Posted: Oct 15, 2019 16:41
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 34 times
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Andrsv (271)

Location:  Norway, Rogaland
Member Since Contact Type Status
Jun 23, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AV bricks and sets
In Buying, legoman77 writes:
  In Buying, qwertyboy writes:
  In Buying, legoman77 writes:
  One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.

Shying away from a shop because of a weird-sounding name is not always a good
thing.

The seller might not have realized that. "Loon" is a common part of a city's
name (amongst others). I used to have a colleague called Cock, and whenever he
had to go abroad on training and wear a name badge, for some weird reason he
preferred to use his full name - Cornelis. Cock is also a last name in the Netherlands,
and Dick is a fairly common first name (I will let you connect the dots). Fokko
is another Dutch first name, and when another friend of mine pronounced it quickly
it used to turn people's heads.

Niek.

Good points, but there are so many stores why take a chance? Just a personal
preference, but in this case I would have been correct. Would you buy from a
store with the name "ripoffartist"? Found that on eBay once.
John P

Should we also stay away from you Mr 77 year old "play well man"?
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Oct 15, 2019 14:25
 Subject: Re: Bad experience at LoonBricks!
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Buying, qwertyboy writes:
  In Buying, legoman77 writes:
  One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.

Shying away from a shop because of a weird-sounding name is not always a good
thing.

“What’s in a name?”


  The seller might not have realized that. "Loon" is a common part of a city's
name (amongst others). I used to have a colleague called Cock, and whenever he
had to go abroad on training and wear a name badge, for some weird reason he
preferred to use his full name - Cornelis. Cock is also a last name in the Netherlands,
and Dick is a fairly common first name (I will let you connect the dots). Fokko
is another Dutch first name, and when another friend of mine pronounced it quickly
it used to turn people's heads.

Says someone whose name has homophones in French (the Québec version is rather
mild)
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 16:06
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 66 times
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
We are just called van loon as a last name. That is where Loonbricks comes from.
Strange people don't buy because of a name?

In Buying, qwertyboy writes:
  In Buying, legoman77 writes:
  One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.

Shying away from a shop because of a weird-sounding name is not always a good
thing.

The seller might not have realized that. "Loon" is a common part of a city's
name (amongst others). I used to have a colleague called Cock, and whenever he
had to go abroad on training and wear a name badge, for some weird reason he
preferred to use his full name - Cornelis. Cock is also a last name in the Netherlands,
and Dick is a fairly common first name (I will let you connect the dots). Fokko
is another Dutch first name, and when another friend of mine pronounced it quickly
it used to turn people's heads.

Niek.
 Author: Teup View Messages Posted By Teup
 Posted: Oct 15, 2019 18:08
 Subject: Re: Bad experience at LoonBricks!
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Teup (4250)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Buying, qwertyboy writes:
  In Buying, legoman77 writes:
  One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.

Shying away from a shop because of a weird-sounding name is not always a good
thing.

The seller might not have realized that. "Loon" is a common part of a city's
name (amongst others). I used to have a colleague called Cock, and whenever he
had to go abroad on training and wear a name badge, for some weird reason he
preferred to use his full name - Cornelis. Cock is also a last name in the Netherlands,
and Dick is a fairly common first name (I will let you connect the dots). Fokko
is another Dutch first name, and when another friend of mine pronounced it quickly
it used to turn people's heads.

Niek.

I guess it can't get any worse than this Dutch guy called Tiny Cock

I've always wondered how much influence, if any, names can have. I am currently
considering changing the name of my shop from T-workshop to BlokjesKoning, since
it's the name of my webshop, but I wonder if changing my store name to a
Dutch name will affect international buying in any way.
 Author: mmookk61 View Messages Posted By mmookk61
 Posted: Oct 15, 2019 19:05
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 90 times
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mmookk61 (194)

Location:  USA, Indiana
Member Since Contact Type Status
Apr 17, 2012 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Paul's Bricks
In Buying, Teup writes:
  In Buying, qwertyboy writes:
  In Buying, legoman77 writes:
  One other point, loonbricks is too close to loonybricks. I used to stay away
from sellers with names that had a negative connotation or close to one.

Shying away from a shop because of a weird-sounding name is not always a good
thing.

The seller might not have realized that. "Loon" is a common part of a city's
name (amongst others). I used to have a colleague called Cock, and whenever he
had to go abroad on training and wear a name badge, for some weird reason he
preferred to use his full name - Cornelis. Cock is also a last name in the Netherlands,
and Dick is a fairly common first name (I will let you connect the dots). Fokko
is another Dutch first name, and when another friend of mine pronounced it quickly
it used to turn people's heads.

Niek.

I guess it can't get any worse than this Dutch guy called Tiny Cock

I've always wondered how much influence, if any, names can have. I am currently
considering changing the name of my shop from T-workshop to BlokjesKoning, since
it's the name of my webshop, but I wonder if changing my store name to a
Dutch name will affect international buying in any way.

I am afraid to ask what a mmookk is in any language other than English 😊
 Author: SylvainLS View Messages Posted By SylvainLS
 Posted: Oct 15, 2019 20:08
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 90 times
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SylvainLS (32)

Location:  France, Nouvelle-Aquitaine
Member Since Contact Type Status
Apr 25, 2014 Contact Member Buyer
Buying Privileges - OK
In Buying, mmookk61 writes:
  […]
I am afraid to ask what a mmookk is in any language other than English 😊

Hmm, it looks like it could be something the Librarian of the Unseen University
would utter… well, with a full mouth, because he only says “oook.”
 Author: yorbrick View Messages Posted By yorbrick
 Posted: Oct 16, 2019 04:32
 Subject: Re: Bad experience at LoonBricks!
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yorbrick (702)

Location:  United Kingdom, England
Member Since Contact Type Status
Apr 11, 2011 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Yorbricks
  I guess it can't get any worse than this Dutch guy called Tiny Cock

I've always wondered how much influence, if any, names can have. I am currently
considering changing the name of my shop from T-workshop to BlokjesKoning, since
it's the name of my webshop, but I wonder if changing my store name to a
Dutch name will affect international buying in any way.

The funniest Dutch name has to be ... Joke.


I used to have a boss whose daughter was called Floor. She went to live in the
States and changed it to the French version Fleur instead.
 Author: Teup View Messages Posted By Teup
 Posted: Oct 16, 2019 05:43
 Subject: Re: Bad experience at LoonBricks!
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Teup (4250)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Buying, yorbrick writes:
  
  I guess it can't get any worse than this Dutch guy called Tiny Cock

I've always wondered how much influence, if any, names can have. I am currently
considering changing the name of my shop from T-workshop to BlokjesKoning, since
it's the name of my webshop, but I wonder if changing my store name to a
Dutch name will affect international buying in any way.

The funniest Dutch name has to be ... Joke.

I think I've seen more than one business run by a Joke with the slogan "Just
a Joke"
  

I used to have a boss whose daughter was called Floor. She went to live in the
States and changed it to the French version Fleur instead.

We have a travel program on TV with a Floortje, she introduces herself als Flora.
Probably a combination between the floor issue and the pronunciation issue

Anyone else thought the title of this thread is like that movie, "Bad Times at
the El Royale"? I imagine a movie about a truly horrible Bricklink seller.
 Author: Adjour View Messages Posted By Adjour
 Posted: Oct 15, 2019 15:55
 Subject: Re: Bad experience at LoonBricks!
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Adjour (534)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Buying, legoman77 writes:

   I used to stay away
from sellers with names that had a negative connotation or close to one.



Shoot. I think I'm blessed or screwed depending on the person then :p
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 18:01
 Subject: Re: Bad experience at LoonBricks!
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
Oh please. You complained even after shipping a new instruction to you AND offering
to refund. You are just a terrible buyer. Forces feedback demanding money.

In Buying, tsi writes:
  Hi,

expect that he will change his feedback for you ...
I made very bad experiences with loonbricks too, never again.


Greetings
ThomaS
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 18:02
 Subject: Re: Bad experience at LoonBricks!
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
Your feedback is not removed for nothing.


In Buying, tsi writes:
  Hi,

expect that he will change his feedback for you ...
I made very bad experiences with loonbricks too, never again.


Greetings
ThomaS
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 16:05
 Subject: Re: Bad experience at LoonBricks!
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.
 Author: manganschlamm View Messages Posted By manganschlamm
 Posted: Oct 15, 2019 16:26
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 81 times
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manganschlamm (1329)

Location:  Germany, Rheinland-Pfalz
Member Since Contact Type Status
Mar 8, 2016 Contact Member Buyer
Buying Privileges - OK
In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.


I would say that if you get for 1 out of 50 orders a complaint about the quality
of the parts, then you may reconsider your quality check routines. I mean that
your understanding of what is Very Good / Good / Acceptable may not match with
the expectations of a considerable number of potential buyers in this community.
Remember that the fraction of people who actually complain or take it to the
point that they issue negative / neutral feedback is much smaller than the number
of people that may be dissatisfied with the quality of parts they receive, but
who do not want to make an effort because of few cheap parts to reach out to
you and mention that they are not happy. This is what I often do. If I am unhappy
with the overall quality of used parts of a store, I move on. The store gets
to the list of least favorite ones along with a comment that reminds me of the
reason why it got there.
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 16:48
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 76 times
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
1 in 50 is not completely satisfied, not complaining, sorry bad use of words.

We are always resolving the problems.

Yes we might make more "scales" in our quality descriptions but almost no one
complains about your quality. Because it is so useable to very good condition.
New is stated as new, is those are the 2 categories.


In Buying, manganschlamm writes:
  In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.


I would say that if you get for 1 out of 50 orders a complaint about the quality
of the parts, then you may reconsider your quality check routines. I mean that
your understanding of what is Very Good / Good / Acceptable may not match with
the expectations of a considerable number of potential buyers in this community.
Remember that the fraction of people who actually complain or take it to the
point that they issue negative / neutral feedback is much smaller than the number
of people that may be dissatisfied with the quality of parts they receive, but
who do not want to make an effort because of few cheap parts to reach out to
you and mention that they are not happy. This is what I often do. If I am unhappy
with the overall quality of used parts of a store, I move on. The store gets
to the list of least favorite ones along with a comment that reminds me of the
reason why it got there.
 Author: maxx3001 View Messages Posted By maxx3001
 Posted: Oct 15, 2019 16:43
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 61 times
 Topic: Buying
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maxx3001 (2081)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
Nov 28, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: 3001: A Brick Oddity
In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders

Of your 1230 sales, you got 28 non positives, so that is 1 complaint for every
44 orders that you know of.......

I have 1666 sales and 6 non positives and I am ashamed of them, but that means
only 1 complaint in 277 orders that I know of or could not fix.

I think you should rethink your sorting or describtion of your parts.
  about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

1230 17 11
 Author: Andrsv View Messages Posted By Andrsv
 Posted: Oct 15, 2019 17:01
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 67 times
 Topic: Buying
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Andrsv (271)

Location:  Norway, Rogaland
Member Since Contact Type Status
Jun 23, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AV bricks and sets
In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

You say that you do not sell new parts. I checked your store and you have listed
many parts as new. If they are not new, then don't list them as new.

There is no point in writing "used" in description of your instructions, they
are already marked as used.

Opposite of good is not used. Opposite of good is bad. Write bad condition instead
of used condition if that is what you mean.

1/44 feedback non-positive feedback .... That's really bad and will scare
many customers away (including me)

I'm ashamed of having 1/245 non-positive feedback.

Anyway, you sell alot more than me, what's your secret? 😉
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 17:28
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 66 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
In Buying, Andrsv writes:
  In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

You say that you do not sell new parts. I checked your store and you have listed
many parts as new. If they are not new, then don't list them as new.

There is no point in writing "used" in description of your instructions, they
are already marked as used.

Opposite of good is not used. Opposite of good is bad. Write bad condition instead
of used condition if that is what you mean.

1/44 feedback non-positive feedback .... That's really bad and will scare
many customers away (including me)

I'm ashamed of having 1/245 non-positive feedback.

Anyway, you sell alot more than me, what's your secret? 😉

My secret is that I am the biggest train seller in the world.

But also, we never stated we do not sell new.

We sell used, and new. But we do not split used / like New pieces. It is either
used, or new.

Also a lot of people complain after loss of uninsured enveloppe / slow shipping.
We state that we only ship once a week. Also without asking for tracking there
is nothing I can do.

And we need something in between good and bad. They are in used but acceptable
condition. So we state used / good condition.
 Author: Andrsv View Messages Posted By Andrsv
 Posted: Oct 16, 2019 15:53
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 43 times
 Topic: Buying
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Andrsv (271)

Location:  Norway, Rogaland
Member Since Contact Type Status
Jun 23, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AV bricks and sets
In Buying, Loonbricks writes:
  In Buying, Andrsv writes:
  In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

You say that you do not sell new parts. I checked your store and you have listed
many parts as new. If they are not new, then don't list them as new.

There is no point in writing "used" in description of your instructions, they
are already marked as used.

Opposite of good is not used. Opposite of good is bad. Write bad condition instead
of used condition if that is what you mean.

1/44 feedback non-positive feedback .... That's really bad and will scare
many customers away (including me)

I'm ashamed of having 1/245 non-positive feedback.

Anyway, you sell alot more than me, what's your secret? 😉

My secret is that I am the biggest train seller in the world.

But also, we never stated we do not sell new.

We sell used, and new. But we do not split used / like New pieces. It is either
used, or new.

Also a lot of people complain after loss of uninsured enveloppe / slow shipping.
We state that we only ship once a week. Also without asking for tracking there
is nothing I can do.

And we need something in between good and bad. They are in used but acceptable
condition. So we state used / good condition.

Sorry, I misunderstood this sentence from previous answer: "All our parts are
used,"

You seem polite, and also your English is good. I somehow started to like you.

You are still on my dislike list tho, and it is for 2 reasons. Your terms and
your feedback.

For sure I would believe that any part with a description "used / good" is in
good condition. With good condition I expect them not to have bite marks, no
discoloring and it should be clean. If a "used / good" part had any of these
problems, then I would feel like the seller fooled me and I would probably give
a negative feedback. As I was already fooled I might not want to give the seller
the chance of fixing the problem.

If the description was "bad", "not good" "with bitemarks" "5/10" or similar,
and the part was somehow damaged, then I would be happy about the buy and give
positive feedback.

If it had no description, but had some damage, then I would let the seller know,
and give feedback based on how the case was handled.

I'm telling you this because I like your attitude here and you seem to deserve
better feedback.

Also I agree with what Teup wrote below regarding your terms.
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 17, 2019 06:55
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 44 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
In Buying, Andrsv writes:
  In Buying, Loonbricks writes:
  In Buying, Andrsv writes:
  In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

You say that you do not sell new parts. I checked your store and you have listed
many parts as new. If they are not new, then don't list them as new.

There is no point in writing "used" in description of your instructions, they
are already marked as used.

Opposite of good is not used. Opposite of good is bad. Write bad condition instead
of used condition if that is what you mean.

1/44 feedback non-positive feedback .... That's really bad and will scare
many customers away (including me)

I'm ashamed of having 1/245 non-positive feedback.

Anyway, you sell alot more than me, what's your secret? 😉

My secret is that I am the biggest train seller in the world.

But also, we never stated we do not sell new.

We sell used, and new. But we do not split used / like New pieces. It is either
used, or new.

Also a lot of people complain after loss of uninsured enveloppe / slow shipping.
We state that we only ship once a week. Also without asking for tracking there
is nothing I can do.

And we need something in between good and bad. They are in used but acceptable
condition. So we state used / good condition.

Sorry, I misunderstood this sentence from previous answer: "All our parts are
used,"

You seem polite, and also your English is good. I somehow started to like you.

You are still on my dislike list tho, and it is for 2 reasons. Your terms and
your feedback.

For sure I would believe that any part with a description "used / good" is in
good condition. With good condition I expect them not to have bite marks, no
discoloring and it should be clean. If a "used / good" part had any of these
problems, then I would feel like the seller fooled me and I would probably give
a negative feedback. As I was already fooled I might not want to give the seller
the chance of fixing the problem.

If the description was "bad", "not good" "with bitemarks" "5/10" or similar,
and the part was somehow damaged, then I would be happy about the buy and give
positive feedback.

If it had no description, but had some damage, then I would let the seller know,
and give feedback based on how the case was handled.

I'm telling you this because I like your attitude here and you seem to deserve
better feedback.

Also I agree with what Teup wrote below regarding your terms.


we are going to take a look at our terms next week (school holiday)

Back on the conditions, the only problem you can find here is a little dirty,
because we do not clean parts.

No bitemarks, No big scratches / unusable damage. We always get rid of these
parts and they will not end up in our store.

If you want to order and need us to check quality before shipping this is never
a problem, just use the quote buttom.

(and thanks, we try to better our english every day, but sometimes it is hard
to find the words to describe what we are trying to say, we just removed the
feedback on the order, buyer has no feedback at this moment from our store.)
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 17:32
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 68 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
Anyway, you sell alot more than me, what's your secret? 😉

Also your prices are sometimes 2 / 3x average price, no wonder they do not sell.

You have pieces in your shop for 1.49 that I sell for 0.69 euro.

And even I am not cheap with that.

If you want more orders fix the prices
 Author: Andrsv View Messages Posted By Andrsv
 Posted: Oct 16, 2019 16:01
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 48 times
 Topic: Buying
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Andrsv (271)

Location:  Norway, Rogaland
Member Since Contact Type Status
Jun 23, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: AV bricks and sets
In Buying, Loonbricks writes:
  Anyway, you sell alot more than me, what's your secret? 😉

Also your prices are sometimes 2 / 3x average price, no wonder they do not sell.

You have pieces in your shop for 1.49 that I sell for 0.69 euro.

And even I am not cheap with that.

If you want more orders fix the prices

Thanks for noticing

Actually I increased prices lately because I didn't have time to handle all
orders coming in

After the last price increase orders stopped coming, and I got time to work on
my inventory 👍

My market plans are to get the customers who need a large variety of bricks.
Also I am in the process of stocking up on train parts. I like trains, I believe
others do as well. And it seems from your store like it is a good marked for
trains.

I also like technic and star wars, so that might be my next categorie after I
am satisfied with trains
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 17, 2019 06:59
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 40 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
some big tips if you want to start in the train market. dont.

It is really hard to get in, i sell well, but this is because my huge quantitys
of stock. With a smaller inventory / stock amount you can never get the prices
i ask for my items. (+/- 25% over 6month average)

I buy from a lot of small shops, i just offer them a price for the complete train
collection they are selling. Most of them are happy to sell because the market
is hard to step in.

Also (maybe sound strange) but being dutch helps 90%, i do not why but there
is so much quality stock sold secondhand (also not on bricklink) To get the stock
in the netherlands is so much easier than in other countrys

again, if you like it, just do it, but do not invest to much in it because there
is a big chance you will not like what you get (this is not because i do not
want a new competitor on the market, it is real advise)

In Buying, Andrsv writes:
  In Buying, Loonbricks writes:
  Anyway, you sell alot more than me, what's your secret? 😉

Also your prices are sometimes 2 / 3x average price, no wonder they do not sell.

You have pieces in your shop for 1.49 that I sell for 0.69 euro.

And even I am not cheap with that.

If you want more orders fix the prices

Thanks for noticing

Actually I increased prices lately because I didn't have time to handle all
orders coming in

After the last price increase orders stopped coming, and I got time to work on
my inventory 👍

My market plans are to get the customers who need a large variety of bricks.
Also I am in the process of stocking up on train parts. I like trains, I believe
others do as well. And it seems from your store like it is a good marked for
trains.

I also like technic and star wars, so that might be my next categorie after I
am satisfied with trains
 Author: Adjour View Messages Posted By Adjour
 Posted: Oct 15, 2019 18:09
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 76 times
 Topic: Buying
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Adjour (534)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Buying, Andrsv writes:

  Anyway, you sell alot more than me, what's your secret? 😉

My quick glance would say lowish prices to lure in buyers and fees to make up
the difference.


willing to be wrong, but that is my impression
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 18:41
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 93 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
we have acceptable prices. Most are 6 month average. Pieces we have huge quantitys
of (which you can not get anywhere in the world) we will higher the prices.

Fees are just 5% with paypal payment. And 1 euro for packing, no matter how big
the order.

No strange extra costs, lot averages or anything.

In Buying, Adjour writes:
  In Buying, Andrsv writes:

  Anyway, you sell alot more than me, what's your secret? 😉

My quick glance would say lowish prices to lure in buyers and fees to make up
the difference.


willing to be wrong, but that is my impression
 Author: Adjour View Messages Posted By Adjour
 Posted: Oct 15, 2019 22:56
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 68 times
 Topic: Buying
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Adjour (534)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Buying, Loonbricks writes:

  Fees are just 5% with paypal payment.

In the USA we consider this strange. lol
 Author: legoman77 View Messages Posted By legoman77
 Posted: Oct 15, 2019 23:45
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 71 times
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legoman77 (3620)

Location:  USA, Texas
Member Since Contact Type Status Collage
Jan 22, 2003 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
View Collage Pic
Store: 77's Bricks & Sets
In Buying, Adjour writes:
  In Buying, Loonbricks writes:

  Fees are just 5% with paypal payment.

In the USA we consider this strange. lol

No, we consider it loony.

John P
 


 Author: Adjour View Messages Posted By Adjour
 Posted: Oct 16, 2019 00:14
 Subject: Re: Bad experience at LoonBricks!
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Adjour (534)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
such is life
 
 Author: Teup View Messages Posted By Teup
 Posted: Oct 15, 2019 17:05
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 68 times
 Topic: Buying
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Teup (4250)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

I recognise your store, I recently needed something you had but I emptied my
cart after I saw your terms. I think your terms are messy and unclear. But that's
just my opinion and it's not up to me to tell you how to run your show. However,
I will point out a few things that DO need your attention.
Take it constructively, because you are going to earn more rather than less if
you change some things. If nothing else you at least would not have missed out
on my order


From your terms:

PLEASE NOTE: All shipping fees shown at checkout might differ from the actual
weight of the package. Bricklink is not perfect in displaying actual weight.


Why is that relevant to the customer? You cannot charge more than what is dispayed
to the customer at checkout. If you do that's law violation #1.

We will charge 5% over the total amount (packing, shipping and order) paypal
fees


You have a percentage fee regardless of payment method? That is really bad practise
and as far as I know against the Bricklink ToS. Besides, charging a handling
fee over another handling fee is very customer unfriendly. Also, you are not
allowed to charge more for PayPal than the PayPal transaction actually costs
and not more than that. Law violation #2. You need to change this now.

PayPal (Onsite)
To a friend, no extra costs! Normal payment +5%


It should be for businesses and services, not for a friend. This is a PayPal
ToS violation. You are an actual business. You need to change this now.

Verzending kan worden verzekerd voor slechts 1.65 extra.

You are always responsible for lost shipments, not the customer. Insurance is
a product for the seller, not for the customer. Law violation #3. You need to
change this now.

From this topic:

Yes this is not our job, we are just here to make money, but we are one of,
if not the biggest train reseller in the world.


A strange attitude. You have a business, therefore it is your job.
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 17:24
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 67 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
In Buying, Teup writes:
  In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

I recognise your store, I recently needed something you had but I emptied my
cart after I saw your terms. I think your terms are messy and unclear. But that's
just my opinion and it's not up to me to tell you how to run your show. However,
I will point out a few things that DO need your attention.
Take it constructively, because you are going to earn more rather than less if
you change some things. If nothing else you at least would not have missed out
on my order


From your terms:

PLEASE NOTE: All shipping fees shown at checkout might differ from the actual
weight of the package. Bricklink is not perfect in displaying actual weight.


Why is that relevant to the customer? You cannot charge more than what is dispayed
to the customer at checkout. If you do that's law violation #1.

We will charge 5% over the total amount (packing, shipping and order) paypal
fees


You have a percentage fee regardless of payment method? That is really bad practise
and as far as I know against the Bricklink ToS. Besides, charging a handling
fee over another handling fee is very customer unfriendly. Also, you are not
allowed to charge more for PayPal than the PayPal transaction actually costs
and not more than that. Law violation #2. You need to change this now.

PayPal (Onsite)
To a friend, no extra costs! Normal payment +5%


It should be for businesses and services, not for a friend. This is a PayPal
ToS violation. You are an actual business. You need to change this now.

Verzending kan worden verzekerd voor slechts 1.65 extra.

You are always responsible for lost shipments, not the customer. Insurance is
a product for the seller, not for the customer. Law violation #3. You need to
change this now.

From this topic:

Yes this is not our job, we are just here to make money, but we are one of,
if not the biggest train reseller in the world.


A strange attitude. You have a business, therefore it is your job.

Sometimes bricklink says it fits in a enveloppe. But it does not. That is when
costs are higher than at checkout. Not a law violation, if we did not send a
invoice yet.

Also the only fees are 5% when payed with PayPal, not with iban.
 Author: Teup View Messages Posted By Teup
 Posted: Oct 15, 2019 17:38
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 54 times
 Topic: Buying
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Teup (4250)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Buying, Loonbricks writes:
  In Buying, Teup writes:
  In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

I recognise your store, I recently needed something you had but I emptied my
cart after I saw your terms. I think your terms are messy and unclear. But that's
just my opinion and it's not up to me to tell you how to run your show. However,
I will point out a few things that DO need your attention.
Take it constructively, because you are going to earn more rather than less if
you change some things. If nothing else you at least would not have missed out
on my order


From your terms:

PLEASE NOTE: All shipping fees shown at checkout might differ from the actual
weight of the package. Bricklink is not perfect in displaying actual weight.


Why is that relevant to the customer? You cannot charge more than what is dispayed
to the customer at checkout. If you do that's law violation #1.

We will charge 5% over the total amount (packing, shipping and order) paypal
fees


You have a percentage fee regardless of payment method? That is really bad practise
and as far as I know against the Bricklink ToS. Besides, charging a handling
fee over another handling fee is very customer unfriendly. Also, you are not
allowed to charge more for PayPal than the PayPal transaction actually costs
and not more than that. Law violation #2. You need to change this now.

PayPal (Onsite)
To a friend, no extra costs! Normal payment +5%


It should be for businesses and services, not for a friend. This is a PayPal
ToS violation. You are an actual business. You need to change this now.

Verzending kan worden verzekerd voor slechts 1.65 extra.

You are always responsible for lost shipments, not the customer. Insurance is
a product for the seller, not for the customer. Law violation #3. You need to
change this now.

From this topic:

Yes this is not our job, we are just here to make money, but we are one of,
if not the biggest train reseller in the world.


A strange attitude. You have a business, therefore it is your job.

Sometimes bricklink says it fits in a enveloppe. But it does not. That is when
costs are higher than at checkout. Not a law violation, if we did not send a
invoice yet.

Yes, but the order was confirmed, and payment was accepted. You cannot change
the agreed price anymore afterwards. It's a statement you have to change.
Trust me, we sellers have all been there: things not fitting. That's our
problem, not the customer's.

  
Also the only fees are 5% when payed with PayPal, not with iban.

OK, still, you need to change that. You may only charge up to the exact cost
of the transaction. With 5% I will believe you don't end up making money
on it, but in some cases it does cause the customer to be charged too much. If
I place a €100 order, the PayPal fees are €0,35+3,4%= €3,75, and not €5.
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 15, 2019 17:43
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 82 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
In Buying, Teup writes:
  In Buying, Loonbricks writes:
  In Buying, Teup writes:

  Yes, but the order was confirmed, and payment was accepted. You cannot change
the agreed price anymore afterwards. It's a statement you have to change.
Trust me, we sellers have all been there: things not fitting. That's our
problem, not the customer's.

  
Also the only fees are 5% when payed with PayPal, not with iban.

OK, still, you need to change that. You may only charge up to the exact cost
of the transaction. With 5% I will believe you don't end up making money
on it, but in some cases it does cause the customer to be charged too much. If
I place a €100 order, the PayPal fees are €0,35+3,4%= €3,75, and not €5.

For PayPal we just stated 5% because sometimes it is 3.4% but overseas we loose
money on the 5%. Because of all this we just have 1 fixed price (like 9/10 Dutch
shops has)

Also we will never change shipping costs after payment! This is always before
payment and before a invoice is send out. That I why we do not have automated
invoices.

Gr.
 Author: Teup View Messages Posted By Teup
 Posted: Oct 15, 2019 17:50
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 63 times
 Topic: Buying
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Teup (4250)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
In Buying, Loonbricks writes:
  In Buying, Teup writes:
  In Buying, Loonbricks writes:
  In Buying, Teup writes:

  Yes, but the order was confirmed, and payment was accepted. You cannot change
the agreed price anymore afterwards. It's a statement you have to change.
Trust me, we sellers have all been there: things not fitting. That's our
problem, not the customer's.

  
Also the only fees are 5% when payed with PayPal, not with iban.

OK, still, you need to change that. You may only charge up to the exact cost
of the transaction. With 5% I will believe you don't end up making money
on it, but in some cases it does cause the customer to be charged too much. If
I place a €100 order, the PayPal fees are €0,35+3,4%= €3,75, and not €5.

For PayPal we just stated 5% because sometimes it is 3.4% but overseas we loose
money on the 5%. Because of all this we just have 1 fixed price (like 9/10 Dutch
shops has)

Yeah, I get why you do it. Probably by the end of the year you will not end up
making or losing money. But by law, it is not actually allowed. And even if
9 out of 10 Bricklink shops do it, there are still hundreds of other webshops
outside of Bricklink, and they never do this as far as I have seen. Alternatives
are to undercharge (like I do) or giving a 5% discount for non-PayPal orders
rather than adding 5% for PayPal orders.

  
Also we will never change shipping costs after payment! This is always before
payment and before a invoice is send out. That I why we do not have automated
invoices.

Gr.

I tought this was instant checkout but now I see it's just estimation - OK.
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 17, 2019 07:06
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 53 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
Terms will be looked at next week. Than we have a week of and time to check /
re read all our statements.

More quality scales will not be done this week, this will take a lot more time
and we do not have this next week, but i think it is important for custommers
to read.

Thanks again, we will check.

In Buying, Teup writes:
  In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

I recognise your store, I recently needed something you had but I emptied my
cart after I saw your terms. I think your terms are messy and unclear. But that's
just my opinion and it's not up to me to tell you how to run your show. However,
I will point out a few things that DO need your attention.
Take it constructively, because you are going to earn more rather than less if
you change some things. If nothing else you at least would not have missed out
on my order


From your terms:

PLEASE NOTE: All shipping fees shown at checkout might differ from the actual
weight of the package. Bricklink is not perfect in displaying actual weight.


Why is that relevant to the customer? You cannot charge more than what is dispayed
to the customer at checkout. If you do that's law violation #1.

We will charge 5% over the total amount (packing, shipping and order) paypal
fees


You have a percentage fee regardless of payment method? That is really bad practise
and as far as I know against the Bricklink ToS. Besides, charging a handling
fee over another handling fee is very customer unfriendly. Also, you are not
allowed to charge more for PayPal than the PayPal transaction actually costs
and not more than that. Law violation #2. You need to change this now.

PayPal (Onsite)
To a friend, no extra costs! Normal payment +5%


It should be for businesses and services, not for a friend. This is a PayPal
ToS violation. You are an actual business. You need to change this now.

Verzending kan worden verzekerd voor slechts 1.65 extra.

You are always responsible for lost shipments, not the customer. Insurance is
a product for the seller, not for the customer. Law violation #3. You need to
change this now.

From this topic:

Yes this is not our job, we are just here to make money, but we are one of,
if not the biggest train reseller in the world.


A strange attitude. You have a business, therefore it is your job.
 Author: Teup View Messages Posted By Teup
 Posted: Oct 17, 2019 08:05
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 47 times
 Topic: Buying
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Teup (4250)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
May 6, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The T-workshop
Great! Good followup.

In Buying, Loonbricks writes:
  Terms will be looked at next week. Than we have a week of and time to check /
re read all our statements.

More quality scales will not be done this week, this will take a lot more time
and we do not have this next week, but i think it is important for custommers
to read.

Thanks again, we will check.

In Buying, Teup writes:
  In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect bad pieces even for those stated as good condition;
- expect poor packaging;
- expect missing pieces in your parcel;
- expect very dirty/stained/dusty/yellowed pieces proving they are not so good
as stated;
- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

At a start. We said someone helped me with sorting the items, I offered you a
complete solution (for the missing parts and the not useable parts) and offered
to both change our feedback. No pressure. I did not force you to change anything.

We can make mistakes. Yes this is not our job, we are just here to make money,
but we are one of, if not the biggest train reseller in the world. We get like
1 complaint in 50 orders about the parts not being as good as someone expected
and always try to fix / get to a solution.

I think you misunderstood what we were trying to tell in the email (English is
not our main language) but we were just trying to get to a solution. Yes some
parts were dirty, especially the train base plate, we should have fixed that
before packing but we did not, that is our mistake.

But bitemarkt you are talking about is just not true. We always get rid of these
items. If not, again like in the email, if it is not correct please send me pictures
and we can resolve.

To just openly sh*t all over my store here is really unprofessional of you. We
are still in study so we can not respond within the hour every day (in fact I
was lucky someone sensed this to me, else I would never see it)

About other reviews. A lot of people complain because parts are not like New.
All our parts are used, but good enough for resale. Some are used, some are like
New. But abused should not be on stock, that is a mistake, like we told in the
email.

Gr.

I recognise your store, I recently needed something you had but I emptied my
cart after I saw your terms. I think your terms are messy and unclear. But that's
just my opinion and it's not up to me to tell you how to run your show. However,
I will point out a few things that DO need your attention.
Take it constructively, because you are going to earn more rather than less if
you change some things. If nothing else you at least would not have missed out
on my order


From your terms:

PLEASE NOTE: All shipping fees shown at checkout might differ from the actual
weight of the package. Bricklink is not perfect in displaying actual weight.


Why is that relevant to the customer? You cannot charge more than what is dispayed
to the customer at checkout. If you do that's law violation #1.

We will charge 5% over the total amount (packing, shipping and order) paypal
fees


You have a percentage fee regardless of payment method? That is really bad practise
and as far as I know against the Bricklink ToS. Besides, charging a handling
fee over another handling fee is very customer unfriendly. Also, you are not
allowed to charge more for PayPal than the PayPal transaction actually costs
and not more than that. Law violation #2. You need to change this now.

PayPal (Onsite)
To a friend, no extra costs! Normal payment +5%


It should be for businesses and services, not for a friend. This is a PayPal
ToS violation. You are an actual business. You need to change this now.

Verzending kan worden verzekerd voor slechts 1.65 extra.

You are always responsible for lost shipments, not the customer. Insurance is
a product for the seller, not for the customer. Law violation #3. You need to
change this now.

From this topic:

Yes this is not our job, we are just here to make money, but we are one of,
if not the biggest train reseller in the world.


A strange attitude. You have a business, therefore it is your job.
 Author: Adjour View Messages Posted By Adjour
 Posted: Oct 17, 2019 12:30
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 33 times
 Topic: Buying
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Adjour (534)

Location:  USA, California
Member Since Contact Type Status
Aug 1, 2016 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: The Chili is a Bit Spicy
In Buying, Loonbricks writes:
  Terms will be looked at next week. Than we have a week of and time to check /
re read all our statements.


I think it's great that you are taking this constructively.


Perhaps have a native english speaker go over your terms for you and reword some
things?

I mean, I kind of get what you are saying in them, but it's overall unclear
because the wording is just strange/off. I don't think you have to change
your terms, I just think people are perhaps not understanding what you are getting
at completely.

For example I would use poor/fair/acceptable/good/very good/ etc etc instead
of used. At least here in the US, used simply means it was owned before or opened,
it has no bearing on its condition.
 Author: Sadler_Bricks View Messages Posted By Sadler_Bricks
 Posted: Oct 15, 2019 23:59
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 60 times
 Topic: Buying
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Sadler_Bricks (68)

Location:  USA, Washington
Member Since Contact Type Status
Jul 15, 2019 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: Sadler_Bricks
Doesn't sound good I do understand that sometimes there are bad experience
situations in all stores but seems like you really got a bad deal as others have
mentioned always read the fine print in what they sell and how they ship it

For me I always try and push the best of quality package and the quality of the
brick even with used bricks I try to only sell the better quality of used product
and nothing that I wouldn't want to buy myself better luck next time

Sadler_Bricks
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 16, 2019 06:23
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 89 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

Again, last time i tried to resolve the problem, even if the buyer does not want
to change his feedback.

"We were never trying to force you into removing the feedback?

We just want to resolve the issues. And than it is your choice if you change
or not.

I find it really unfair that you open this issue on bricklink without trying
to resolve it together.

Please remove the thread and resolve this problem with me.

If you have pictures of the to damaged parts we can pay back / reship new ones
to replace. Unfortunate we do not have the roof pieces, we need to refund those.

Gr.
Kevin"


2 parts that were missing we really do not have in stock. We need to refund those,
or buyer has to wait till we get new stock. Other parts are no problem to replace.

I really don't get the buyers point here. I am forcing nothing, i am demanding
nothing, just offering free replacement / refund for missing parts.

This is the last offer i make, for me this is done if the buyer does not try
to work with me.
 Author: maxx3001 View Messages Posted By maxx3001
 Posted: Oct 16, 2019 06:30
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 84 times
 Topic: Buying
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maxx3001 (2081)

Location:  Netherlands, Utrecht
Member Since Contact Type Status
Nov 28, 2004 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store Closed Store: 3001: A Brick Oddity
In Buying, Loonbricks writes:
  In Buying, Tatino writes:
  Just to inform potential buyers at LoonBricks!

- expect rude and unpolite attitude if you are unhappy with the order.

Just to know, buy at your own risk.

Again, last time i tried to resolve the problem, even if the buyer does not want
to change his feedback.

So, are you going to remove your retaliatory feedback?

That might help make a good start........

Maxx

  "We were never trying to force you into removing the feedback?

We just want to resolve the issues. And than it is your choice if you change
or not.

I find it really unfair that you open this issue on bricklink without trying
to resolve it together.

Please remove the thread and resolve this problem with me.

If you have pictures of the to damaged parts we can pay back / reship new ones
to replace. Unfortunate we do not have the roof pieces, we need to refund those.

Gr.
Kevin"


2 parts that were missing we really do not have in stock. We need to refund those,
or buyer has to wait till we get new stock. Other parts are no problem to replace.

I really don't get the buyers point here. I am forcing nothing, i am demanding
nothing, just offering free replacement / refund for missing parts.

This is the last offer i make, for me this is done if the buyer does not try
to work with me.
 Author: Loonbricks View Messages Posted By Loonbricks
 Posted: Oct 17, 2019 07:08
 Subject: Re: Bad experience at LoonBricks!
 Viewed: 59 times
 Topic: Buying
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Loonbricks (2071)

Location:  Netherlands, Zuid-Holland
Member Since Contact Type Status
Nov 15, 2015 Contact Member Seller
Buying Privileges - OKSelling Privileges - OK
Store: LoonBricks!
feedback is removed.